NCR personaS84 ATM Operator's Manual
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NCR personaS84 ATM Operator's Manual

NCR personaS84 ATM Operator's Manual

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ATM
Operator Manual
B006-0000-0029
Issue: 01.01.00
january 1999

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Summary of Contents for NCR personaS84 ATM

  • Page 1 Operator Manual B006-0000-0029 Issue: 01.01.00 january 1999...
  • Page 2 NCR, therefore, reserves the right to change specifications without prior notice. All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office for information that is applicable and current.
  • Page 3 Federal Communications Commission (FCC) Radio Frequency Interference Statement Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 4 NCR service representative immediately. NCR Corporation is not responsible for any radio or Caution television interference caused by unauthorised modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by NCR.
  • Page 5 Revision Record Date Page Description of Change 507843, May 97 ALL New publication for NCR Aug 98 6-1 to Dot matrix journal printer replenishment 6-33 and jam clearance procedures updated. Jan 99 3-5 to 3-9 Update to include How Errors In The Digital Camera Are Reported.
  • Page 6 AT&T -- PROPRIETARY Use pursuant to Company Instructions 507843, ATM Operator Manual...

  • Page 7: Table Of Contents

    Table of Contents Contents Purpose And Audience ............xv What This Manual Contains..........xvi Guide To Illustrations Used In This Manual ....xviii Chapter 1 507843,$ An Introduction To 507843,$ What Is The ? ..........1-1 507843,$ Module Location ..........1-3 In-Service Replenishment (ISR) ........1-4 Chapter 2 Getting Started How To Open And Close The Exterior Of Your...
  • Page 8 Table of Contents How To Open The High Security Enclosure..2-18 How To Close The High Security Enclosure..2-20 Changing The High Security Enclosure ....2-21 How To Use The Basic Operator Interface....2-22 How To Use The Enhanced Operator Panel....2-25 How To Use The VGA Enhanced Rear Operator Panel ................
  • Page 9 Table of Contents Chapter 5 Receipt Printer How To Replenish Your Receipt Printer Paper.....5-1 How To Clear Receipt Printer Jams ........5-8 Chapter 6 Journal Printer How To Replenish The Dot-Matrix Journal Printer Paper..............6-1 How To Replace The Dot-Matrix Journal Printer Ribbon ..............6-11 How To Replace The Dot-Matrix Journal Printer Print Head ............6-15 How To Clear The Dot-Matrix Journal...
  • Page 10 Table of Contents Chapter 8 Digital Camera How To Replace The Digital Camera Cartridge ... 8-1 Chapter 9 Maintenance What Is Required To Maintain An ATM?...... 9-1 Daily Operations ............9-1 Weekly Operations ............. 9-1 Replenishment ............. 9-1 Cleaning Kit................ 9-2 Looking After Your ATM Weekly........
  • Page 11 Table of Contents 507843, ATM Operator Manual...
  • Page 12 Table of Contents 507843, ATM Operator Manual...

  • Page 13: Purpose And Audience

    Purpose And Audience Purpose And Audience This publication is intended for NCR customer personnel who are responsible for the day-to-day 507843, operation and maintenance of the ATM. The function of this manual is to allow operators to maintain the terminal in an operational state by showing replenishment of the devices which make up the terminal.

  • Page 14: What This Manual Contains

    What This Manual Contains What This Manual Contains This manual is divided into eight chapters: 507843, Chapters 1-3 introduces the and error reporting. Chapter 1 - "An Introduction To" - Introduces the personaS and shows the locations of modules Chapter 2 - "Getting Started" - Describes the basic procedures required to open and close the exterior and start using the personaS Chapter 3 -"Error Reporting"...
  • Page 15 If your application has not been migrated to ADI 2, your terminal's error reporting and diagnostic system will be similar to previous generations of NCR terminals, for example the 5070 or 5085. A list of the Operational Exception Status (OES) codes used in the previous generation of terminals is included.

  • Page 16: Guide To Illustrations Used In This Manual

    Guide To Illustrations Used In This Manual Guide To Illustrations Used In This Manual The illustrations are used as follows: Solid or black outlined objects (highlighted) are the objects on which an action is to be performed Outlined arrows indicate the direction of movement for the closest highlighted object.
  • Page 17 Guide To Illustrations Used In This Manual The following illustration provides an example of the illustrations explained above. Symbol Definition Example Correct is to be performed. Incorrect Not required Light Dark position of outlined object Direction/motion sequence and direction/motion. 507843, ATM Operator Manual xvii...
  • Page 18 Guide To Illustrations Used In This Manual 507843, xviii ATM Operator Manual...
  • Page 19 Table of Contents An Introduction To The personaS84 Chapter 1 An Introduction To The 507843,$ What Is The 507843,$ Module Location In-Service Replenishment (ISR) 507843,$ ATM Operator Manual...
  • Page 20 Table of Contents An Introduction To The personaS84 507843, ATM Operator Manual...

  • Page 21: An Introduction To

    507843, An Introduction To The What Is The personaS84? What Is The 507843, is a PC-based Automated Teller Machine (ATM). A PC, running self-service application software, is the heart of the ATM. The self-service software manages transactions and controls the various devices, such as printers, card readers, monitor screens and keyboards.
  • Page 22 An Introduction To The personas84 What Is The personaS84? 507843, is a Through The Wall (TTW) Automated Teller Machine (ATM) replenished from the rear: 507843, ATM Operator Manual...

  • Page 23: Module Location

    An Introduction To The personas84 personaS84 Module Location Module Location The following illustration shows the locations of the 507843, various modules which comprise a ATM. Card Capture Bin Card Reader Supervisor/Operator Panel Receipt/Journal Printer Cabinet Rear Door Currency Dispenser Digital Audio Control Currency Purge Bin Power Supply PC Core...

  • Page 24: In-Service Replenishment (Isr)

    An Introduction To The personas84 In-Service Replenishment (ISR) In-Service Replenishment (ISR) In-Service Replenishment (ISR), if configured and supported by your terminal application, allows certain replenishment functions to be carried out while the terminal remains in-service to customers. The power interlock is active when the currency dispenser is racked in instead of being activated by closure of the security enclosure door.

  • Page 25: Getting Started

    Table of Contents Getting Started Chapter 2 Getting Started How To Open And Close The Exterior Of Your ATM 2-1 How To Switch Your ATM Power On And Off How To Enter Supervisor Mode Auto-Supervisor Supervisor Mode How To Open And Close The Standard Security Enclosure Keylocks Combination Locks...
  • Page 26 Table of Contents Getting Started How To Open And Close The High Security Enclosure 2-21 How To Open The High Security Enclosure 2-22 How To Close The High Security Enclosure 2-24 Changing The Combination 2-25 How To Use The Basic Operator Panel 2-26 How To Use The Enhanced Operator Panel 2-29...

  • Page 27: How To Open And Close The Exterior Of Your Atm

    Getting Started How To Open And Close The Exterior Of Your ATM How To Open And Close The Exterior Of Your ATM To open your ATM proceed as follows: Turn key anti-clockwise and press button. Open exterior door. Note: To close your ATM, follow the procedure above in reverse.

  • Page 28: How To Switch Your Atm Power On And Off

    Getting Started How To Switch Your ATM Power On And Off How To Switch Your ATM Power On And Off To switch the mains power to your ATM on or off, proceed as follows: Open the exterior of your ATM. Press the switch to the required ON (pressed in at the"1"...
  • Page 29 Getting Started How To Switch Your ATM Power On And Off Note: After you have switched your ATM power on, it will take several minutes for the ATM to load all its software and start displaying your application. Do not attempt to load paper into the printers until the ATM has completed its power up procedures and started displaying either your application or the supervisor menu.

  • Page 30: How To Enter Supervisor Mode

    Getting Started How To Enter Supervisor Mode How To Enter Supervisor Mode If your ATM is fitted with the auto-supervisor facility, Auto-Supervisor opening the exterior of your ATM will automatically cause it to enter the Supervisor Mode. Opening the rear cabinet door will operate the auto-supervisor switch.

  • Page 31: Supervisor Mode

    Getting Started How To Enter Supervisor Mode If you do not have the auto-supervisor option, then you Supervisor Mode will have to enter the Supervisor Mode manually. Open the exterior of your ATM. Press the switch on the operator panel to the SUPERVISOR position.

  • Page 32: How To Open And Close The Standard Security Enclosure

    Getting Started How To Open And Close The Standard Security Enclosure How To Open And Close The Standard Security Enclosure The standard security enclosure of your ATM will have a locking handle plus one lock (a primary lock), or two locks (a primary and a secondary lock).
  • Page 33 Getting Started How To Open And Close The Standard Security Enclosure The following illustration shows the relative positions of primary and secondary locks. Primary Lock Locking Handle Secondary Lock If you have a primary and a secondary lock fitted to your ATM they must be opened in the following sequence: Unlock the secondary lock.

  • Page 34: Keylocks

    Getting Started How To Open And Close The Standard Security Enclosure The primary and secondary locks must be locked in the following sequence: Close the door and use the handle to operate the bolt. Lock the primary lock. Lock the secondary lock. The pair of keylock keys supplied with your ATM have Keylocks been pre-cut to a random factory-set combination.
  • Page 35 Getting Started How To Open And Close The Standard Security Enclosure Turn the dial slowly and steadily. If, after turning the dial the correct number of revolutions, any number is turned beyond the index, the entire series of combination numbers must be re-dialled. Do not turn the dial back to regain a proper alignment of the number and index, because each time a selected number is aligned with the index a revolution is...
  • Page 36 Getting Started How To Open And Close The Standard Security Enclosure Factory Setting If the combination lock is set at the original factory setting of 50, you unlock it as follows, dialling on the opening index: If a keylock is fitted to the combination lock, insert the key into the lock and turn it clockwise.
  • Page 37 Getting Started How To Open And Close The Standard Security Enclosure Turn the dial clockwise until the bolt retracts. The lock is now open. Use the handle on the door to retract the door bolt and open the door. How To Operate The Silent Alarm The silent alarm is triggered, if fitted, by adding 10 to the first number of the combination.
  • Page 38 Getting Started How To Open And Close A Security Enclosure Fitted With A Controlled Access Electronic Lock How To Open And Close A Security Enclosure Fitted With A Controlled Access Electronic Lock Note: For ATMs with security enclosures fitted with a Mas-Hamilton controlled access electronic lock, refer to the following Mas-Hamilton Group publications for details of how to set up and manage the operations of the...
  • Page 39 Getting Started How To Open And Close A Security Enclosure Fitted With A Controlled These publications can be purchased from the following Order Point: Mas-Hamilton Group 805-D Newtown Circle LEXINGTON Kentucky 40511-1240 Tel: (1) 606 253-4744 Fax: (1) 606 253-4748 Note: For the attention of the Customer Service Manager.
  • Page 40 Getting Started How To Open And Close A Security Enclosure Fitted With A Controlled Access Electronic Lock Opening To open a security enclosure with a Mas-Hamilton controlled access electronic lock in Bank Mode (1 User) proceed as follows: Spin the knob on the lock counterclockwise. Note: Rotating the knob counter-clockwise generates enough power within the lock to allow it to operate for 90 seconds after the rotation stops.
  • Page 41 Getting Started How To Open And Close A Security Enclosure Fitted With A Controlled Keep spinning the knob until "EC" appears on the LCD and bleeps are heard. Enter personal combination number (or the factory default number (50-25-50) using the keypad. "IPI"...

  • Page 42: Electronic Lock

    Getting Started How To Open And Close A Security Enclosure Fitted With A Controlled Access Electronic Lock Closing To close a security enclosure with a Mas-Hamilton controlled access electronic lock, proceed as follows: Close the security enclosure door. Turn the electronic lock knob counter-clockwise to close.
  • Page 43 Getting Started How To Open and Close The Electronic Dial Combination Lock How To Open and Close The Electronic Dial Combination Lock To open the security enclosure proceed as follows: Unlocking Note: If when entering a combination you enter the wrong combination 4 times a 5 minute time delay period is activated.
  • Page 44 Getting Started How To Open and Close The Electronic Dial Combination Lock With the keypad in its vertical position, enter the first six digits of the combination (set to 123456 when shipped from factory). If the sequence is entered correctly the lock will beep and the led flash. If the lock has been set to operate on a single combination, proceed to step 3.
  • Page 45 Getting Started How To Open and Close The Electronic Dial Combination Lock If the lock is set to operate on a dual combination, enter the second six digits of the combination (set to 456789 when shipped from factory). If the sequence is entered correctly, the lock will beep and the led flash.
  • Page 46 Getting Started How To Open and Close The Electronic Dial Combination Lock If the keypad is completely “dead”, that is it does not Emergency Opening flash or beep, it is an indication that the lock battery Procedure requires replacing. To open the lock when it is in this condition you must hold a new 9 volt alkaline battery against the terminals of the lock.

  • Page 47: How To Open And Close The High Security Enclosure

    Getting Started How To Open And Close The High Security Enclosure How To Open And Close The High Security Enclosure The locking arrangement on the high security enclosure comprises: A combination lock A keylock A locking handle A key guide. Locking Handle Key lock Key guide...

  • Page 48: How To Open The High Security Enclosure

    Getting Started How To Open And Close The High Security Enclosure To open the high security enclosure proceed as follows: How To Open The Turn the dial of the combination lock clockwise until High Security the first number of the combination is under the Enclosure index mark for the FOURTH time.
  • Page 49 Getting Started How To Open And Close The High Security Enclosure Remove the key guide from the keylock. Insert the key into the keylock and turn to unlock the keylock. Turn the locking handle through approximately 45 , to the horizontal position, to retract the door bolt.

  • Page 50: How To Close The High Security Enclosure

    Getting Started How To Open And Close The High Security Enclosure To close the high security enclosure proceed as follows: How To Close The Close the door. High Security Enclosure Turn the locking handle through approximately 45 to the vertical position to engage the door bolt. Turn the key in the keylock and then remove the key.
  • Page 51 Getting Started How To Open And Close The High Security Enclosure Lock the combination lock by turning the dial at least four complete turns clockwise. Check that the key guide is locked into the keylock. Detailed instructions on how to change the combination Changing The of a lock are inside the security enclosure.
  • Page 52 The operator panel is used to display any error, State Of Health (SOH) messages and to access the various Supervisor Mode options described in the NCR publication, Supervisor Functions Manual, (D1-4718). The following illustration shows the layout of the BOP.
  • Page 53 Getting Started How To Use The Basic Operator Panel The five indicators on the BOP have the following meanings: IN-SERVICE - this is illuminated to show that the ATM is ready for transactions SUPERVISOR - this is illuminated to show that the ATM is in the Supervisor Mode and not open for transactions ERROR - this is illuminated to show that a system...
  • Page 54 BOP, press the number or letter key that corresponds to the desired item. It is possible to transfer the operator functions from the BOP to the front of the terminal using the TRANSFER INTERFACE option as described in the NCR publication, Supervisor Functions Manual, (D1-4718). 507843,...

  • Page 55: How To Use The Enhanced Operator Panel

    The operator panel is used to display any error or State of Health (SOH) messages and to access the various Supervisor Mode options described in the NCR publication, Supervisor Functions Manual, (D1-4718). The following illustration shows the layout of the EOP.
  • Page 56 Getting Started How To Use The Enhanced Operator Panel The five indicators on the EOP have the following meanings: IN-SERVICE - this is illuminated to show that the ATM is ready for transactions SUPERVISOR - this is illuminated to show that the ATM is in the Supervisor Mode and not open for transactions ERROR - this is illuminated to show that a system...
  • Page 57 How To Use The Enhanced Operator Panel It is possible to transfer the operator functions from the operator panel to the front of the terminal using the TRANSFER INTERFACE option as described in the NCR publication, Supervisor Functions Manual, (D1-4718).

  • Page 58: How To Use The Vga Enhanced Rear Operator Panel

    The operator panel is used to display any error or State of Health (SOH) messages and to access the various Supervisor Mode options described in the NCR publication, Supervisor Functions Manual, (D1-4718). The following illustration shows the layout of the VEROP.
  • Page 59 Getting Started How To Use The VGA Enhanced Rear Operator Panel The five indicators on the VEROP have the following meanings: IN-SERVICE - this is illuminated to show that the ATM is ready for transactions SUPERVISOR - this is illuminated to show that the ATM is in the Supervisor Mode and not open for transactions ERROR - this is illuminated to show that a system...
  • Page 60 VEROP which corresponds to the option you wish to select. It is possible to transfer the operator functions from the operator panel to the front of the terminal using the TRANSFER INTERFACE option as described in the NCR publication, Supervisor Functions Manual, (D1-4718). 507843,...

  • Page 61: Digital Audio

    Getting Started Digital Audio Digital Audio The volume control knob for digital audio is located next to the power supply (see Module Location). Volume can also be controlled through the application. 507843, ATM Operator Manual 2-35...

  • Page 62: How To Do A Hardware Reset Of Your Atm

    Getting Started How To Do A Hardware Reset Of Your ATM How To Do A Hardware Reset Of Your ATM A reset switch is provided on the operator panel. When the reset switch is pressed the ATM executes its diagnostic procedures, reloads the system software and initialises the user application program.
  • Page 63 Getting Started How To Do A Hardware Reset Of Your ATM Close and lock the ATM. Note: After you reset your ATM it will take several minutes for the ATM to load all its software and to start displaying your application. 507843, ATM Operator Manual 2-37...

  • Page 64: How To Insert And Remove Disks

    Getting Started How To Insert And Remove Disks How To Insert And Remove Disks To insert or remove a disk from the disk drive proceed as follows. Open the exterior of your ATM. If a disk drive security cover is fitted in your ATM, pull out the popper and lift the cover upwards.
  • Page 65 Getting Started How To Insert And Remove Disks If a disk is already present, press in the button shown below to eject the current disk from the disk drive. Remove the disk. Insert the new disk into the disk drive as shown. 507843, ATM Operator Manual 2-39...
  • Page 66 Getting Started How To Insert And Remove Disks Refit the disk drive security cover and fit the lock or seal. Close and lock the ATM. 507843, 2-40 ATM Operator Manual...
  • Page 67 Table of Contents Error Reporting Chapter 3 Error Reporting How Errors Are Reported If Your Terminal Uses State Of Health How Errors In The PC Module Are Reported How Errors In The Digital Camera Are Reported How To Read The Remote Status Indicator How Errors Are Reported If Your Terminal Does Not Use State Of Health The OES Codes...
  • Page 68 Table of Contents Error Reporting 507843, ATM Operator Manual...

  • Page 69: Error Reporting

    Error Reporting How Errors Are Reported If Your Terminal Uses State Of Health How Errors Are Reported If Your Terminal Uses State Of Health 507843, may use an error reporting system called State Of Health (SOH) reporting. SOH reporting is designed to tell you how "healthy"...
  • Page 70 If required, use the relevant VERIFY SOH option as described in the NCR publication, Supervisor Functions Manual, (D1-4718) to clear the SOH message.

  • Page 71: How Errors In The Pc Module Are Reported

    Error Reporting How Errors In The PC Module Are Reported How Errors In The PC Module Are Reported The SOH reporting system does not report on the operator panel if a fault has occurred on one of the boards in the PC module. The boards in the PC module are tested during power- up and at reset.
  • Page 72 Error Reporting How Errors In The PC Module Are Reported The location of the LED is shown in the following illustration. Unlit no power to module Amber test still executing test failed test passed Green If the LED is unlit or illuminated red after power-up or system reset, call your service engineer.

  • Page 73: How Errors In The Digital Camera Are Reported

    Error Reporting How Errors In The Digital Camera Are Reported How Errors In The Digital Camera Are Reported If a fault occurs in the digital camera system, a state of health message will be generated indicating that the security camera has failed. Note: If the media cartridge is not replaced prior to becoming full, and if the system continues to take photographs, then the system may return a fatal error.
  • Page 74 Error Reporting How Errors In The Digital Camera Are Reported 507843, ATM Operator Manual...
  • Page 75 Error Reporting How Errors In The Digital Camera Are Reported The following table lists the meaning of each LED when it is illuminated: Meaning Number Digital camera system OK (LED flashing) PAL camera fitted Camera 1 blocked Camera 2 blocked Cartridge full Reserved Reserved...

  • Page 76: How To Read The Remote Status Indicator

    Error Reporting How To Read The Remote Status Indicator How To Read The Remote Status Indicator The meaning of each Light Emitting Diode (LED), when illuminated, is marked clearly on the remote status indicator. 507843, ATM Operator Manual...

  • Page 77: How Errors Are Reported If Your Terminal Does Not Use State Of Health

    Error Reporting How Errors Are Reported If Your Terminal Does Not Use State Of How Errors Are Reported If Your Terminal Does Not Use State Of Health Terminals which do not use the State of Health (SOH) reporting system run applications which have been written to the migrated Application Device Interface (ADI).
  • Page 78 Error Reporting How Errors Are Reported If Your Terminal Does Not Use State Of Health If the fault occurs, then the first three characters of the OES code identify the module causing the problem. The fifth character is a qualifier indicating whether the problem is caused by hardware failure or by the need for media replenishment.
  • Page 79 Error Reporting How Errors Are Reported If Your Terminal Does Not Use State Of Code Area Of Problem Nightsafe Depository Cardholder Keyboard System The OES qualifier codes are shown in the following table: Qualifier Code Description of Problem Module Fatal Media Low Out of Media (empty) Bin Overfill...
  • Page 80 Error Reporting How Errors Are Reported If Your Terminal Does Not Use State Of Health 507843, 3-12 ATM Operator Manual...
  • Page 81 Table of Contents Currency Dispenser Chapter 4 Currency Dispenser How To Replenish Currency Cassettes How To Empty The Currency Purge Bin Standard Currency Purge Bin Latch Fast Currency Purge Bin How To Clear Currency Dispenser Jams 4-10 507843, ATM Operator Manual...
  • Page 82 Table of Contents Currency Dispenser 507843, ATM Operator Manual...

  • Page 83: Currency Dispenser

    Currency Dispenser How To Replenish Currency Cassettes How To Replenish Currency Cassettes To replenish the currency cassettes in your ATM proceed as follows: Open the exterior of the ATM and enter the SUPERVISOR Mode. Open the security enclosure. 507843, ATM Operator Manual...
  • Page 84 If the cassette is to be sent to a secure area for refilling, do so in accordance with your institute's rules. Refer to NCR publication H-8015-STD1-01/02- 08 Currency Cassette Owner's Manual D1-1297 for details of how to open and replenish the currency cassette.
  • Page 85 Currency Dispenser How To Replenish Currency Cassettes Close and lock the security enclosure. Follow your in-house procedures for indicating that the currency cassettes have been replenished. If your ATM does not have the auto-supervisor option, press the switch on the operator panel to the NORMAL position.

  • Page 86: How To Empty The Currency Purge Bin

    Currency Dispenser How To Empty The Currency Purge Bin How To Empty The Currency Purge Bin The procedure for removing purged currency depends on whether the purge bin is Latch Fast or Standard. To empty the standard currency purge bin in your ATM Standard Currency proceed as follows: Purge Bin...
  • Page 87 Currency Dispenser How To Empty The Currency Purge Bin Lift the catch on the left-hand side of the currency purge bin and pull the bin out of the ATM. Remove the purged currency from the bin. Slide the empty purge bin into the ATM until it locks in place.

  • Page 88: Latch Fast Currency Purge Bin

    Currency Dispenser How To Empty The Currency Purge Bin To empty the currency purge bin in your ATM proceed Latch Fast Currency as follows: Purge Bin Open the exterior of the ATM and enter the SUPERVISOR Mode. Open the security enclosure. If the purge bin is to be removed from the ATM, lift the catch (to the left of the currency purge bin) and pull the bin out of the ATM.
  • Page 89 Currency Dispenser How To Empty The Currency Purge Bin Press the latch hasp down and pull the bottom of the latch towards you. Lift the latch up to free it from the top block. Pull the top of the latch towards you and hinge it down. 507843, ATM Operator Manual...
  • Page 90 Currency Dispenser How To Empty The Currency Purge Bin Using the handle, pull the door towards you and up to remove it from the bin. Remove the purged currency from the bin. Locate the door between the sides of the bin and slide the door down.
  • Page 91 Currency Dispenser How To Empty The Currency Purge Bin 15 Follow your in-house procedures for indicating that you have emptied the currency purge bin. 16 If your ATM does not have the auto-supervisor option, press the switch on the operator panel to the NORMAL position.

  • Page 92: How To Clear Currency Dispenser Jams

    Currency Dispenser How To Clear Currency Dispenser Jams How To Clear Currency Dispenser Jams The indication of a currency dispenser jam will be a State of Health message. To clear a currency jam proceed as follows: Open the exterior of the ATM and enter the SUPERVISOR Mode.
  • Page 93 Currency Dispenser How To Clear Currency Dispenser Jams Turn the green latch-handle and pull the currency dispenser out of the ATM until its slides are fully extended. The procedures for clearing a jam depend on where the jam is within the dispenser. The State Of Health (SOH) message will indicate where the jam is: If the SOH message indicates a bill jam at the pick sensor/module, or a gulp feed failure, proceed to...
  • Page 94 Currency Dispenser How To Clear Currency Dispenser Jams If the SOH message indicates a bill jam in the main transport, proceed to Step 8. If the SOH message indicates a bill jam at sensor 2, proceed to Step 10. If the SOH message indicates a bill jam at sensor 1 or a purge bin overfill, proceed to Step 12.
  • Page 95 Currency Dispenser How To Clear Currency Dispenser Jams Push the cassette back into the ATM until the cassette latch clicks into place. Proceed to Step 16. Turn the pulley on the side of the dispenser counterclockwise until the bills enter the stacking area.
  • Page 96 Currency Dispenser How To Clear Currency Dispenser Jams Insert your hand through the hole in the side of the dispenser as shown, and remove the bills. Proceed to Step16. 507843, 4-14 ATM Operator Manual...
  • Page 97 Currency Dispenser How To Clear Currency Dispenser Jams 10 Turn the large gear wheel on the side of the dispenser until the clamp arm, indicated below, is in its up position. 507843, ATM Operator Manual 4-15...
  • Page 98 Currency Dispenser How To Clear Currency Dispenser Jams 11 Insert your hand through the hole in the side of the dispenser as shown, and remove the bills. Proceed to Step16. 507843, 4-16 ATM Operator Manual...
  • Page 99 Currency Dispenser How To Clear Currency Dispenser Jams 12 Lift the latch on the left-hand side of the purge bin and pull the purge bin out of the dispenser. Note: If it is impossible to remove the latch fast purge bin because of an overfill, empty the purge bin whilst it is in position.
  • Page 100 Currency Dispenser How To Clear Currency Dispenser Jams 13 Reach inside the hole vacated by the purge bin and remove any jammed bills. If you cannot reach the bills, turn the drums indicated below until the bills are in an accessible position and then remove them. 14 Push the purge bin back into the ATM until it locks in place.
  • Page 101 Currency Dispenser How To Clear Currency Dispenser Jams 15 If required, turn the drums in the top of the transport until the bills are in an accessible position. Reach into the transport and remove the bills. 16 Push the dispenser back into the ATM. 17 Close and lock the security enclosure.
  • Page 102 Currency Dispenser How To Clear Currency Dispenser Jams 507843, 4-20 ATM Operator Manual...
  • Page 103 Table of Contents Receipt Printer Chapter 5 Receipt Printer How To Replenish Your Receipt Printer Paper How To Clear Receipt Printer Jams 507843, ATM Operator Manual...
  • Page 104 Table of Contents Receipt Printer 507843, ATM Operator Manual...

  • Page 105: Receipt Printer

    Receipt Printer How To Replenish Your Receipt Printer Paper How To Replenish Your Receipt Printer Paper The paper used to replenish your printer must meet the specification given in B006-0000-4992, Consumable Items For Self Service. To replace the printer paper proceed as follows: Open the exterior of the ATM.
  • Page 106 Receipt Printer How To Replenish Your Receipt Printer Paper Press the green latch and slide the printer forwards until its slides are fully extended. 507843, ATM Operator Manual...
  • Page 107 Receipt Printer How To Replenish Your Receipt Printer Paper Open the printer cover by squeezing the green latch on the top left-hand side of the printer, and then lifting the cover until it stays open. If there are any loose pieces of paper under the cover remove them. 507843, ATM Operator Manual...
  • Page 108 Receipt Printer How To Replenish Your Receipt Printer Paper Lift the spindle, and any remains of the paper roll, out of the printer. Discard any remaining paper but retain the spindle. Remove sufficient paper from the new supply roll so that no traces of glue or tape remain on the roll.
  • Page 109 Receipt Printer How To Replenish Your Receipt Printer Paper Slide the spindle through the core of the new paper roll. Lower the spindle and paper roll into the slots in the printer so that the paper feeds forward from the top of the roll.
  • Page 110 Receipt Printer How To Replenish Your Receipt Printer Paper Thread the leading edge of the roll under the metal guide and then under the receipt cover as shown. 507843, ATM Operator Manual...
  • Page 111 Receipt Printer How To Replenish Your Receipt Printer Paper Close the receipt cover by pressing it down firmly. The printer will automatically feed the paper through the printer, print a test graphic and feed the receipt out of the transport. Make sure that you remove the receipt from the exit slot.

  • Page 112: How To Clear Receipt Printer Jams

    Receipt Printer How To Clear Receipt Printer Jams How To Clear Receipt Printer Jams The indication of a receipt printer jam will be a State Of Health message. To clear a jam within the receipt printer, proceed as follows: Open the exterior of the ATM. If your ATM does not have the auto-supervisor option, press the switch on the operator panel to the SUPERVISOR Mode.
  • Page 113 Receipt Printer How To Clear Receipt Printer Jams Press the green latch and slide the printer forwards until its slides are fully extended. Inspect the printer to see if you can identify the cause of the paper jam. 507843, ATM Operator Manual...
  • Page 114 Receipt Printer How To Clear Receipt Printer Jams If there is any paper jammed in the printer transport wholly, remove it carefully with your finger. If the jammed paper is partially under the printer cover proceed to the next step. 507843, 5-10 ATM Operator Manual...
  • Page 115 Receipt Printer How To Clear Receipt Printer Jams Open the printer cover by squeezing the latch and then lifting the cover until it stays open. Remove any torn or crumpled paper from under the cover. 507843, ATM Operator Manual 5-11...
  • Page 116 Receipt Printer How To Clear Receipt Printer Jams Make sure that the receipt roll can turn freely by spinning the paper roll away from the front of the printer. If the roll does not turn freely, remove it from the printer and check that there are no foreign objects preventing the paper roll from rotating.
  • Page 117 Receipt Printer How To Clear Receipt Printer Jams 10 Close the receipt cover by pressing it down firmly. The printer will automatically feed the paper through the printer, print a test graphic and feed the receipt out of the transport. Make sure that you remove the receipt from the exit slot.
  • Page 118 Receipt Printer How To Clear Receipt Printer Jams 507843, 5-14 ATM Operator Manual...
  • Page 119 Table of Contents Journal Printer Chapter 6 Journal Printer How To Replenish The Dot-Matrix Journal Printer Paper How To Replace The Dot-Matrix Journal Printer Ribbon 6-11 How To Replace The Dot-Matrix Journal Printer Print Head 6-15 How To Clear The Dot-Matrix Journal Printer Paper Jams 6-22 How To Clear A Paper Jam When The Paper...

  • Page 120: Journal Printer

    Table of Contents Journal Printer 507843, ATM Operator Manual...

  • Page 121: How To Replenish The Dot-Matrix Journal Printer Paper

    Journal Printer How To Replenish The Dot-Matrix Journal Printer Paper How To Replenish The Dot- Matrix Journal Printer Paper The paper used to replenish your printer must meet the specification given in B006-0000-4992, Consumable Items for Self-Service. To replenish the printer paper proceed as follows: Open the exterior of the ATM.
  • Page 122 Journal Printer How To Replenish The Dot-Matrix Journal Printer Paper Press the green latch and slide the printer forwards until its slides are fully extended. 507843, ATM Operator Manual...
  • Page 123 Journal Printer How To Replenish The Dot-Matrix Journal Printer Paper Push down the paper feed switch on the top of the printer, and hold down until all records are on the take-up roll. Tear the paper over the serrated edge provided on the printer.
  • Page 124 Journal Printer How To Replenish The Dot-Matrix Journal Printer Paper Lift the take-up spindle with the journal roll out of the printer. Remove the journal roll from the take-up spindle. If the journal supply roll is not being replaced, proceed to Step 16. 507843, ATM Operator Manual...
  • Page 125 Journal Printer How To Replenish The Dot-Matrix Journal Printer Paper Press down the paper feed switch and hold down until the end of the paper is released from the printer. 10 Lift the spindle and the remains of the paper roll out of the printer.
  • Page 126 Journal Printer How To Replenish The Dot-Matrix Journal Printer Paper 11 Discard the remaining paper roll but retain the spindle. 12 Tear off the end of the new journal roll to remove the tape and make a clean straight edge. 13 Slide the spindle through the core of the new paper roll.
  • Page 127 Journal Printer How To Replenish The Dot-Matrix Journal Printer Paper 14 Lower the spindle and the paper roll into the printer so that the paper feeds forwards from the bottom of the printer roll. Ensure that the spindle engages in the slots in the sides of the printer.
  • Page 128 Journal Printer How To Replenish The Dot-Matrix Journal Printer Paper 16 Push down the paper feed switch and the paper should be fed through the printer. Hold down the switch until approximately 254mm (10in.) of paper is free of the exit slot. 17 Insert the end of the paper into the slot in the take-up spindle.
  • Page 129 Journal Printer How To Replenish The Dot-Matrix Journal Printer Paper 18 Push the take-up spindle down between the paper guides on the printer until it clicks into position in the centre of the guides. 19 Press the paper feed switch so that the paper wraps around the journal take-up roll another 2 or 3 times.
  • Page 130 Journal Printer How To Replenish The Dot-Matrix Journal Printer Paper 20 Push the printer back into the ATM until it clicks into place. 21 Follow your in-house procedures for indicating that the journal paper has been replaced. 22 If your ATM does not have the auto-supervisor option, press the switch on the operator panel to the NORMAL position.

  • Page 131: How To Replace The Dot-Matrix Journal Printer Ribbon

    Journal Printer How To Replace The Dot-Matrix Journal Printer Ribbon How To Replace The Dot- Matrix Journal Printer Ribbon When the printer characters become faint, it may be because: The ribbon is jammed The ribbon has dried out (possibly because the cassette has been stored in the wrong conditions - see Chapter 8) The ribbon character life has been exceeded (State of...
  • Page 132 Journal Printer How To Replace The Dot-Matrix Journal Printer Ribbon Press the green latch and slide the printer forwards until its slides are fully extended. Pull down the protective cover on the rear of the printer. 507843, 6-12 ATM Operator Manual...
  • Page 133 Journal Printer How To Replace The Dot-Matrix Journal Printer Ribbon Push apart the clips which secure the ribbon cassette in the printer and pull the cassette upwards out of the printer. Push the new ribbon cassette into the printer ensuring that the ribbon locates between the print head and the plastic guide.
  • Page 134 Journal Printer How To Replace The Dot-Matrix Journal Printer Ribbon Turn the knob on the cassette in the direction of the arrow to tighten the ribbon. Replace the protective cover on the rear of the printer. Follow your in-house procedures for indicating that you have replaced the journal printer ribbon.

  • Page 135: How To Replace The Dot-Matrix Journal Printer Print Head

    Journal Printer How To Replace The Dot-Matrix Journal Printer Print Head How To Replace The Dot- Matrix Journal Printer Print Head The indications that the print head needs to be replaced are: State of Health message that print head life expectancy has been reached Visual check of the journal roll shows that the print head is not operating correctly.
  • Page 136 Journal Printer How To Replace The Dot-Matrix Journal Printer Print Head Switch OFF the ATM. Press in at the “0” side. 507843, 6-16 ATM Operator Manual...
  • Page 137 Journal Printer How To Replace The Dot-Matrix Journal Printer Print Head Press the green latch and slide the printer forwards until its slides are fully extended. Pull down the protective cover on the rear of the printer. 507843, ATM Operator Manual 6-17...
  • Page 138 Journal Printer How To Replace The Dot-Matrix Journal Printer Print Head Push apart the clips which secure the ribbon cassette in the printer and pull the cassette upwards out of the printer. Press gently down on the centre of the print head locking lever while at the same time lifting the end of the lever until it is clear of its latch.
  • Page 139 Journal Printer How To Replace The Dot-Matrix Journal Printer Print Head Pull the print head out of the printer. Push the new print head into the printer so that the printed circuit board locates into the connector in the printer, and the print head neck locates in the guide. Lock the print head in position using the plastic locking lever.
  • Page 140 Journal Printer How To Replace The Dot-Matrix Journal Printer Print Head 10 Push the ribbon cassette into the printer ensuring that the ribbon locates between the print head and the plastic guide. 11 Turn the knob on the cassette in the direction of the arrow to tighten the ribbon.
  • Page 141 Journal Printer How To Replace The Dot-Matrix Journal Printer Print Head 12 Replace the protective cover on the rear of the printer. 13 Switch ON the ATM power. 14 Wait for the operator display to display State Of Health messages (this may take up to 5 minutes after switching the power on).

  • Page 142: How To Clear The Dot-Matrix Journal Printer Paper Jams

    Journal Printer How To Clear The Dot-Matrix Journal Printer Paper Jams How To Clear The Dot-Matrix Journal Printer Paper Jams The indication of a journal printer paper jam will be signs of overprinting on the journal roll. The procedure for clearing a paper jam depends on whether the paper has torn or not.
  • Page 143 Journal Printer How To Clear The Dot-Matrix Journal Printer Paper Jams Look at the journal paper roll to see where the jam has occurred and to see if the paper has torn. Try to identify the reason for the paper jam. The jam may have been caused by the paper being stuck to the core.
  • Page 144 Journal Printer How To Clear The Dot-Matrix Journal Printer Paper Jams Lift the take-up spindle with the journal roll out of the printer. Remove the journal roll from the take-up spindle. 507843, 6-24 ATM Operator Manual...
  • Page 145 Journal Printer How To Clear The Dot-Matrix Journal Printer Paper Jams Press the green lever on the side of the printer and pull any jammed/crumpled paper from within the printer. When the jammed paper is free of the printer rip the paper on the serrated edge provided.
  • Page 146 Journal Printer How To Clear The Dot-Matrix Journal Printer Paper Jams Push and hold down the paper feed switch until approximately 254mm (10in.) of paper is free of the exit slot. Insert the end of the paper in the take-up spindle and rotate spindle so that the paper wraps around it at least 3 times.
  • Page 147 Journal Printer How To Clear The Dot-Matrix Journal Printer Paper Jams Push the take-up spindle down between the paper guides on the printer until it clicks into position in the centre of the guides. Press the paper feed switch so that the paper wraps around the journal take-up spindle another 2 or 3 times.
  • Page 148 Journal Printer How To Clear The Dot-Matrix Journal Printer Paper Jams 10 Push the printer back into the ATM until it clicks into place. 11 Follow your in-house procedures for indicating that you have fixed, without replacing, the journal printer mechanism.
  • Page 149 Journal Printer How To Clear The Dot-Matrix Journal Printer Paper Jams Press the paper feed switch to rotate the take-up spindle until excess paper is taken onto the spindle. Try to identify the reason for the paper jam. The jam may have been caused by the paper being stuck to the core.

  • Page 150: How To Replenish The Graphics Journal Printer Paper

    Journal Printer How To Replenish the Graphics Journal Printer Paper How To Replenish the Graphics Journal Printer Paper The paper used to replenish your printer must meet the specification given in B006-0000-4992, Consumable Items for Self Service Manual. To replace the the journal paper roll proceed as follows: Open the exterior of the ATM.
  • Page 151 Journal Printer How To Replenish the Graphics Journal Printer Paper Press the green latch and slide the printer forwards until its slides are fully extended. 507843, ATM Operator Manual 6-31...
  • Page 152 Journal Printer How To Replenish the Graphics Journal Printer Paper Pull up the journal platen (the cover) until it stays open. Remove the printed journal roll by lifting it up from underneath. To protect the printed journals, and if there is sufficient paper left on the supply roll, pull enough paper from the supply roll to wind around the journal roll two or three times.
  • Page 153 Journal Printer How To Replenish the Graphics Journal Printer Paper Remove the journal roll from its take-up spindle. Retain the spindle for future use. Remove the empty supply roll core, or the remains of journal supply roll, from the printer. Tear off the end of the new journal roll to remove the tape and make a clean straight edge.
  • Page 154 Journal Printer How To Replenish the Graphics Journal Printer Paper Place the roll in the rear of the printer with the paper feeding forward from underneath the roll. 10 Thread the leading edge of the paper roll under the journal platen and then close the platen by pressing down firmly.
  • Page 155 Journal Printer How To Replenish the Graphics Journal Printer Paper 12 Once the paper is loaded correctly, press the paper feed switch until about 254 mm (10 inches) of paper have been fed through the printer. 13 Fold a small amount of the leading edge of the paper over itself.
  • Page 156 Journal Printer How To Replenish the Graphics Journal Printer Paper 14 Orient the journal take-up spindle so that the black end of it matches the black paper guide on the printer. Insert the folded edge of the paper into the journal take-up spindle and rotate the spindle clockwise so that the paper wraps around it at least 3 times.
  • Page 157 Journal Printer How To Replenish the Graphics Journal Printer Paper 15 Making sure that the black end of the spindle is against the black paper guide, push the take-up spindle down between the paper guides until it clicks into place. The paper should wind over the top of the spindle.
  • Page 158 Journal Printer How To Replenish the Graphics Journal Printer Paper 16 Press down the paper feed switch until the slack in the journal roll is taken up. 17 If the paper is too close to one side, open the journal platen and slide the paper until it is centered between the guides.

  • Page 159: How To Clear Graphics Journal Printer Jams

    Journal Printer How To Clear Graphics Journal Printer Jams How To Clear Graphics Journal Printer Jams The indication of a journal printer jam will be a State of Health message or overprinting. To clear a paper jam within the journal printer, proceed as follows: Open the exterior of the ATM.
  • Page 160 Journal Printer How To Clear Graphics Journal Printer Jams Press the green latch and slide the printer forwards until its slides are fully extended. Inspect the printer to determine the cause of the jam. 507843, 6-40 ATM Operator Manual...
  • Page 161 Journal Printer How To Clear Graphics Journal Printer Jams Pull up the journal platen (cover) until it stays open. Check the supply roll to see that it is installed correctly. It should sit flat in the rear of the printer with the paper free to feed forward.
  • Page 162 Journal Printer How To Clear Graphics Journal Printer Jams Check that the take-up roll is being wound on evenly and that it is not bunched up against one of the paper guides. If the paper is against one of the guides, try to move the paper on the spindle so that it is free of the guide.
  • Page 163 Journal Printer How To Clear Graphics Journal Printer Jams If the paper is only slightly crumpled and you are able to straighten it out, close the journal platen. When you close the platen a sample graphic will be printed. After the graphic has been printed, press the paper feed switch until the paper has smoothed out and the slack taken up.
  • Page 164 Journal Printer How To Clear Graphics Journal Printer Jams 507843, 6-44 ATM Operator Manual...
  • Page 165 Table of Contents Motorised Card Reader Chapter 7 Motorised Card Reader How To Clear Motorised Card Reader Jams Motorised Card Reader How To Remove Captured Cards From The Motorised Card Reader Standard Card Capture Container Latch Fast Card Capture Container 7-11 507843, ATM Operator Manual...
  • Page 166 Table of Contents Motorised Card Reader 507843, ATM Operator Manual...

  • Page 167: Motorised Card Reader

    Motorised Card Reader How To Clear Motorised Card Reader Jams How To Clear Motorised Card Reader Jams The indications of a card reader jam are either or both of the following: A card holder complaint that a card has jammed A State Of Health message that a card has jammed.
  • Page 168 Motorised Card Reader How To Clear Motorised Card Reader Jams Pull the latch stud downwards and turn the operator interface clockwise. Pull the latch stud to the right. 507843, ATM Operator Manual...
  • Page 169 Motorised Card Reader How To Clear Motorised Card Reader Jams Use the green handle to pull the card reader towards you. Examine the card reader to find out where the card has jammed. 507843, ATM Operator Manual...
  • Page 170 Motorised Card Reader How To Clear Motorised Card Reader Jams If the card is jammed in the transport, use your fingers, or the large pulley, to push the card through the transport and into the card capture bin. 507843, ATM Operator Manual...
  • Page 171 Motorised Card Reader How To Clear Motorised Card Reader Jams If the ATM is configured with a Smart Card Motorised Reader, the card may be jammed in the rear of the card reader. Check that the stopper pin has not jammed by moving the pin backwards and forwards as shown below.
  • Page 172 Motorised Card Reader How To Clear Motorised Card Reader Jams 12 Follow your in-house procedures for indicating that you have fixed, without replacing, the card reader. 13 If your ATM does not have the auto-supervisor option, press the switch on the operator panel to the NORMAL position.

  • Page 173: How To Remove Captured Cards From The Motorised Card Reader

    Motorised Card Reader How To Remove Captured Cards From The Motorised Card Reader How To Remove Captured Cards From The Motorised Card Reader The procedures for removing captured cards vary between Latch Fast (LF) card capture containers and standard card capture containers. To remove captured cards from an ATM which has a Standard Card standard card capture container proceed as follows:...
  • Page 174 Motorised Card Reader How To Remove Captured Cards From The Motorised Card Reader Pull the latch stud downwards and turn the operator interface clockwise. Pull the latch stud to the right. 507843, ATM Operator Manual...
  • Page 175 Motorised Card Reader How To Remove Captured Cards From The Motorised Card Reader Use the green handle to pull the card reader towards you. 507843, ATM Operator Manual...
  • Page 176 Motorised Card Reader How To Remove Captured Cards From The Motorised Card Reader Remove the cards from the card capture container, which is positioned behind the card reader, and slide the card reader back into the ATM. Follow your in-house procedures for indicating that you have emptied the card capture container.

  • Page 177: Latch Fast Card Capture Container

    Motorised Card Reader How To Remove Captured Cards From The Motorised Card Reader To remove captured cards from a latch fast capture Latch Fast Card container, proceed as follows: Capture Container Open the exterior of the ATM. If your ATM does not have the auto-supervisor option, press the switch on the operator panel to the SUPERVISOR option.
  • Page 178 Motorised Card Reader How To Remove Captured Cards From The Motorised Card Reader Pull the latch stud to the right. Use the green handle to pull the card reader towards you. 507843, 7-12 ATM Operator Manual...
  • Page 179 Motorised Card Reader How To Remove Captured Cards From The Motorised Card Reader Push down the latch on the side of the card capture cradle and pull the card capture container out of the cradle. Remove the lock or seal from the rear of the card capture container and then remove the back panel of the container.
  • Page 180 Motorised Card Reader How To Remove Captured Cards From The Motorised Card Reader Inspect the interior of the card capture container to make sure that there are no cards jammed inside. If there are any jammed cards remove them. Refit the back panel on the card capture container. Make sure that the top edge of the panel locates under the edge on the container.

  • Page 181: Digital Camera

    Table of Contents Digital Camera Chapter 8 Digital Camera How To Replace The Digital Camera Cartridge 507843, ATM Operator Manual...
  • Page 182 Table of Contents Digital Camera 507843, ATM Operator Manual...

  • Page 183: How To Replace The Digital Camera Cartridge

    Digital Camera How To Replace The Digital Camera Cartridge How To Replace The Digital Camera Cartridge The removable disk cartridge in the digital camera needs to be replaced when it is full. This will be approximately every four weeks, depending on the transaction rate of the ATM.
  • Page 184 Digital Camera How To Replace The Digital Camera Cartridge Open the exterior panels of your ATM. If your ATM does not have the auto supervisor option, press the switch on the operator panel to the SUPERVISOR position. 507843, ATM Operator Manual...
  • Page 185 Digital Camera How To Replace The Digital Camera Cartridge Locate the digital camera disk drive unit as shown. Press the button on the front of the disk drive unit. The LED on the front of the disk drive unit will begin flashing.
  • Page 186 Digital Camera How To Replace The Digital Camera Cartridge When the LED on the front of the disk drive unit stops flashing and the locking lever springs out, move the lever fully to the up position. DO NOT ATTEMPT TO MOVE THIS LEVER UNTIL IT HAS BEEN RELEASED FROM THE LOCKED POSITION.
  • Page 187 Digital Camera How To Replace The Digital Camera Cartridge If the disk inserted is new, then the camera will be ready to take pictures 10 seconds after the disk is up to speed. (Indicated by the ‘DISK OUT’ LED switching off). If the new disk inserted is not formatted then this is indicated by the ‘DISK OUT LED’...
  • Page 188 Digital Camera How To Replace The Digital Camera Cartridge OFF (following slow flashing)- The disk is OK to use. All files were old and have been deleted Use the appropriate VERIFY SOH method described in Chapter 4 to indicate that you have replaced the media cartridge.

  • Page 189: Maintenance

    Table of Contents Maintenance Chapter 9 Maintenance What Is Required To Maintain An ATM? Daily Operations Weekly Operations Replenishment Cleaning Kit Looking After Your ATM Weekly Weekly Maintenance Procedures How To Clean The Facia And Exterior Panels Cleaning The Heads On A Motorised Card Reader Printer Media Storage 507843,...
  • Page 190 Table of Contents Maintenance 507843, ATM Operator Manual...

  • Page 191: What Is Required To Maintain An Atm

    Maintenance What Is Required To Maintain An ATM? What Is Required To Maintain An ATM? 507843, needs very little attention after installation on your site. Check that there are sufficient supplies in the ATM. Daily Operations Clean the facia and exterior panels Weekly Operations Clean the heads of the magnetic card reader.

  • Page 192: Cleaning Kit

    Cleaning Kit Cleaning Kit The cleaning kit (Ref No.009-0004633) contains all the recommended materials for maintenance and cleaning of the ATM.The kit is obtainable from your local NCR Field Engineering Organization and contains the materials shown in the following list: Item...

  • Page 193: Looking After Your Atm Weekly

    Maintenance Looking After Your ATM Weekly Looking After Your ATM Weekly The weekly maintenance procedures are: Weekly Maintenance Clean the facia and exterior panels Procedures Clean the magnetic heads on the motorised card reader. Clean the surfaces of the facia and exterior panels, using How To Clean The either the general surface cleaner (refer to "Cleaning Kit") Facia And Exterior...

  • Page 194: Cleaning The Heads On A Motorised Card Reader

    Paint stripper of any kind. Keyboards vandalised by paint should not be cleaned. The keyboard should be replaced. To clean the heads you will require a cleaning card, NCR Cleaning The Heads part number 998-0052929 or equivalent. To clean the card...
  • Page 195 Maintenance Looking After Your ATM Weekly Press the key which corresponds to the TRANSFER option then go to the front of the ATM. INTERFACE The front display will be blank. Press the (or equivalent) key on the customer ENTER keyboard. Enter the password 2468 and then select again.
  • Page 196 Maintenance Looking After Your ATM Weekly 14 Select the FDK to return to the menu. UTILITIES 15 At the menu, press the key on the UTILITIES keyboard which corresponds to the TRANSFER option. The control will be transferred to INTERFACE the rear operator panel with no password necessary.

  • Page 197: Printer Media Storage

    Maintenance Printer Media Storage Printer Media Storage To get the best results from your printer, store spare paper supplies and ribbon cassettes in a cool, dry, dust- free place. Leave the articles in their original packing material until required for use. 507843, ATM Operator Manual...
  • Page 198 Maintenance Printer Media Storage 507843, ATM Operator Manual...

  • Page 199: Index

    Index Index Asterisks (*) 3-1 Auto-supervisor 2-4 Basic Operator Panel 2-26 Cleaning kit 9-2 Closing your ATM 2-1 Combination locks 2-8 customer setting combination 2-10 factory setting 2-10 Currency cassettes replenish 4-1 Currency dispenser jams 4-10 Currency purge bin emptying 4-4 Customer setting combination 2-10 Digital Audio 2-35 Digital Camera 8-1...
  • Page 200 Index How to close the high security enclosure 2-24 How to enter supervisor mode 2-4 How to insert/remove disks 2-38 How to lock a keylock 2-8 How to lock the combination lock 2-11 How to open and close the exterior of your ATM 2-1 How to open and close the standard security enclosure 2-6 Combination locks 2-8 keylocks 2-8...
  • Page 201 Index Maintenance procedures 9-3 Motorised card reader captured cards 7-7 head cleaning 9-4 jams 7-1 OES codes 3-9 Opening and closing the standard security enclosure 2-6 Opening your ATM 2-1 PC module error reporting 3-3 personaS84 1-3 module location 1-3 What is it? 1-1 Power 2-2 Print head...
  • Page 202 Index 507843, Index-4 ATM Operator Manual...
  • Page 203 Number: B006-0000-0029 Release: 01.01.00 Date: 0998 NCR welcomes your feedback on this publication. Your comments can be of great value in helping us improve our information products. You may send your comments, electronically, to the Information Solutions Department at Dundee. See over for details.
  • Page 204 Thank you for your evaluation of this publication. Fold the form where indicated, tape (please do not staple), affix stamp and drop in the mail. F 8763-0695 Fold Affix Postage Stamp Here NCR Financial Solutions Ltd. Information Solutions Kingsway West Dundee Scotland DD2 3XX...

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