Troubleshooting Status Message; Status Messages When Configuration Is Running Normally - IBM System i Manual

Settings dialog window
Operations Console has a built-in, hot-key-activated, settings dialog window that has special options used
to help troubleshoot problems. The Settings window is activated by pressing and holding the Alt and
shift keys then, press the s key before releasing all three keys (ALT+Shift+s). The options to split the log
files can be very helpful to your service provider, especially if you have many connection configurations.
Splitting the logs so each configuration has its own log makes it easier to find problems. When only one
connection has a problem, activity in other connections aren't seen in the log.
It is highly suggested that the user not make any other changes or turn on any other functions without
advice from your service provider. Improper use of the options on this window may cause unpredictable
behavior on any or all configured connections.
There is also a hot-key-activated function to capture the screen data when the connection is not
responding correctly. To capture the screen data, select the configuration and press Ctrl+C. This will
dump the contents of the last ten screen buffers (three screens of data) and the timestamp they were
received into the connection log. This log can be used by support or development to see what the last
updates to the emulator were. Activating this process a second time without changes to the screen will
not produce any more data to the connection log.

Troubleshooting status message

If you encounter connection problems when connecting a console, Operations Console provides status
messages to assist you in troubleshooting the connections.
A status message indicates whether or not you have a connection problem. It is displayed under Status
in the Connection details area of the Operations Console window.
Do the following before you start troubleshooting the connection:
v Make sure that you have the latest Service pack for iSeries Access for Windows.
v If your local console allows remote consoles to connect to it, make sure that you have the same service
packs at the local console and remote console.
Related reference
"Applying iSeries Access for Windows service packs" on page 34
You need to have the latest Service Pack program temporary fix (PTF) for iSeries Access for Windows
and the latest level of iSeries Access for Windows on your PC.

Status messages when configuration is running normally

These status messages help you identify whether you have connection problems.
These status messages indicate that you do not have connection problems:
Connecting
This appears at the remote console during an initial connection to the local console.
Connecting console or Connecting remote control panel
This status message is the normal status while the console is making the initial connection to a
system. If it shows for more than a couple of minutes, see Connecting console in the list of status
messages that indicate connection problems.
Pending authorization
This appears during an initial connection to a system when the Service Device sign-on window
appears. This status remains until the first user signs on successfully, either at a local console or
remote console. After the user signs on successfully, the sign-on window and this status do not
appear to other dial-in users as long as the local console remains connected to the system. A local
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Operations Console