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Summary of Contents for PureLink UX Series
- Page 1 Technical Support Guide UX Series Technical Support Guide HDMI 2.0 Integrated Matrix Switcher UX Series Designed in Germany © 2016 PureLink GmbH All rights reserved.
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Page 2: Table Of Contents
Technical Support Guide UX Series Table Of Contents 1. Important Facts .................................... 3 1.1 UX Series Important facts ............................... 3 1.2 Other important facts ..............................3 2. Basic troubleshooting ................................. 4 2.1 Symptoms ..................................4 2.2 Probable cause ................................. 4 2.3 Troubleshooting ................................ -
Page 3: Important Facts
Technical Support Guide UX Series 1. Important Facts 1.1 UX series matrix important facts • UX matrix supports HDMI 2.0, HDR, and HDCP 2.2. • UX matrix supports resolution up to 4K@50/60Hz (4:4:4 pixel format). • Default EDID on the UX matrix is 4K@60Hz (4:2:0 bitstream) •... -
Page 4: Basic Troubleshooting
Technical Support Guide UX Series 2. Basic troubleshooting 2.1 Symptoms • No Pictures • Blinking Picture • Wrong Color Output • Wrong Resolution Output 2.2 Common probable cause • Source does not support the resolution/or the function is turned off. - Page 5 Technical Support Guide UX Series 1. Check all the cable connections including the power supply adapter. • Make sure all of the cables are working properly. 2. Check all input/output channel settings and make sure they are routed as intended Routed 1 to 1 3.
- Page 6 Technical Support Guide UX Series 4. Press the input button until EDID Timing page is shown on the LCD screen. • If the EDID timing is different or not correct, please save the proper (internal/external) EDID to the input. (Refer to Page 9 -12) 3840x2160p @ 60Hz is the current EDID saved on input 1 5.
- Page 7 Technical Support Guide UX Series EDIC Merge function • Select the input(s) that are required and press enter. Input 1 through 7 is selected...
- Page 8 8. Factory Reset - This function will restore to original factory settings. Only perform factory reset when the issue remained after taking these steps • Select Menu -> Factory Reset and press enter. Factory Reset function If the issue still remains, please contact PureLink tech Support at info@purelink.de for further assistance...
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Page 9: Edid Information
Technical Support Guide UX Series 3. EDID Information 3.1 EDID settings EDID stands for Extended Display Identification Data. EDID is an industry standard for AV Source and Display devices which automatically communicates manufacturer specification and data between devices. This allows your AV source to send the best compatible signal data to your screen, TV or projector to ensure the best possib- le picture results. - Page 10 Technical Support Guide UX Series Select Output will appear once External EDID is selected 3. Select the output that is connected to the display, select the input that requires the EDID to be saved and press enter. Output 1 is selected which has a 1920x1080p @ 60Hz as a default EDID and...
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Page 11: Internal Edid
Technical Support Guide UX Series The load was successful on the inpust 1 ~ 4. Inputs 5 ~ 8 was not selected during the process therefore, it will not show P or F 4. Letter P will appear under the inputs if they are successfully loaded. (F will appear if it is not successful. - Page 12 Technical Support Guide UX Series 2. Select the proper EDID using Create/Preview button and select the input that requires the EDID to be saved and press enter. 2160p @ 30Hz, 2ch was selected from the EDID internal library and inputs 1 through 4 were selected to save the EDID The load was successful on the inputs 1 ~ 4.
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