PureLink HTX Series Troubleshooting Manual
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PureLink HTX Series Troubleshooting Manual

Ultra hd/4k hdmi to hdbaset with poe and hdcp 2.2
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Troubleshooting Guide
HTX Series
Ultra HD/4K HDMI to HDBaseT Matrix Switcher
with POE and HDCP 2.2
TM
PureLink
22-10 State Rt 208
Fair Lawn, NJ 07410 USA
Tel: +1.201.488.3232
Fax: +1.201.621.6118
E-mail:
sales@purelinkav.com
www.purelinkav.com
For order support, please contact your local dealer.
For technical support, please contact us at
support@purelinkav.com

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Summary of Contents for PureLink HTX Series

  • Page 1 Troubleshooting Guide HTX Series Ultra HD/4K HDMI to HDBaseT Matrix Switcher with POE and HDCP 2.2 PureLink 22-10 State Rt 208 Fair Lawn, NJ 07410 USA Tel: +1.201.488.3232 Fax: +1.201.621.6118 E-mail: sales@purelinkav.com www.purelinkav.com For order support, please contact your local dealer.

  • Page 2: Table Of Contents

    PureLink by Dtrovision ABLE OF ONTENTS Chapter 1. Important Facts 1. HTX Series Important Facts ------------------------------------------------ 2. Other Important Facts ------------------------------------------------ Chapter 2. Basic Troubleshooting 1. Pre-Troubleshooting Steps ------------------------------------------------ 2. Symptoms ------------------------------------------------ 3. Probable Causes ------------------------------------------------ Chapter 3. EDID Management 1.

  • Page 3: Chapter 1. Important Facts

    PureLink by Dtrovision Chapter 1. Important Facts 1. HTX series matrix important facts * HTX matrix supports HDMI 2.0, HDR, and HDCP 2.2. * HTX matrix supports resolution up to 4K@50/60Hz (4:4:4 pixel format). * Default EDID on the HTX matrix is 4K@60Hz (4:2:0 bitstream) * HTX matrix is not a scaling unit (1080p source will output 1080p despite the display being a 4K capable display and 4K source many not display video/audio if the display is not capable of 4K.)

  • Page 4: Chapter 2. Basic Troubleshooting

    PureLink by Dtrovision Chapter 2. Basic Troubleshooting 1. Basic Troubleshooting Steps  Power cycle the unit  Power cycle the unit by disconnecting / reconnecting the power supply  Check and take note of the Firmware Info  Swap known-working HDMI/CAT Cables to see if the issue persists ...

  • Page 5: Chapter 3. Edid Management

    PureLink by Dtrovision Chapter 3. EDID Management 1. EDID settings EDID stands for Extended Display Identification Data. EDID is an industry standard for AV Source and Display devices which automatically communicates manufacturer specification and data between devices. This allows your AV source to send the best compatible signal data to your screen, TV, or projector to ensure the best possible picture results.

  • Page 6: External Edid

    PureLink by Dtrovision 2. Saving External EDID This function acquires the default EDID of the Display to the input of your selection. a. Front of the UX 1) Select the Menu button and scroll up and down for the desired Output (HDMI/HDBaseT). Then press enter.

  • Page 7: Web Ui

    PureLink by Dtrovision 3) The following message will appear on the screen if the EDID is successfully passing the signal. < PIC. EDID Status – Update was Successful> 4) If the issue persists, then please continue onto Saving External EDID - Web UI.
  • Page 8 PureLink by Dtrovision 3. Double-click the ethernet cable connected to the PC. < PIC. Windows Network Connections> 4. Go to Properties < PIC. Ethernet Status - Properties>...
  • Page 9 PureLink by Dtrovision 5. Double-click the IPV4 to open its settings. < PIC. IPV4 Settings> 6. Configure the IPV4 settings by selecting “Use the following IP address” and manually entering the IP address, Subnet mask, and Default gateway. (Remember: the IPv4’s IP address must be different from the HTX’s IP address.)
  • Page 10 PureLink by Dtrovision 2) To manually find the IP address of the HTX, Press and Hold the Menu button until the IP address is displayed. (*Do not let go of the button, otherwise the display will revert to its main screen.)
  • Page 11 PureLink by Dtrovision 6) For the first drop-down menu, select the desired HDMI/HDBaseT Output. < PIC. “Copy EDID From” – Output Drop Down Menu> 7) For the second drop-down menu, select the desired Input. < PIC. “Copy EDID From” – Input Drop Down Menu>...

  • Page 12: Internal Edid

    PureLink by Dtrovision 10) If the issue persists, please continue to Saving Internal EDID. 3. Saving Internal EDID HTX Matrix carries 16 pre-loaded EDID that can be saved to the inputs. a. Front of the UX 1) Select the Menu button and scroll up and down for the desired Resolution. Then press enter.

  • Page 13: Web Ui

    PureLink by Dtrovision 4) If the issue persists, then contact technical support via phone number (201)-488-3232 or email at support@purelinkav.com. b. Web UI 1) Make sure to connect the UX and the PC to the same network via LAN cable. If a direct connection is made, remember to have the correct IPV4 Settings setup for the PC.
  • Page 14 PureLink by Dtrovision 6) For the first drop-down menu, select the desired Resolution. < PIC. “Set EDID Mode” – Resolution Drop Down List> 7) For the second drop-down menu, select the desired Input. < PIC. “Set EDID Mode” – Input Drop Down List>...

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