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When a feature or feature implementation applies to specific platforms, the specific platform is noted in
the heading for the section describing that implementation in the ExtremeXOS command
documentation (see the Extreme Documentation page at
documentation.extremenetworks.com). In many cases, although the command is available on all
platforms, each platform uses specific keywords. These keywords specific to each platform are shown in
the Syntax Description and discussed in the Usage Guidelines sections.
Providing Feedback to Us
We are always striving to improve our documentation and help you work better, so we want to hear
from you! We welcome all feedback but especially want to know about:
•
Content errors or confusing or conflicting information.
•
Ideas for improvements to our documentation so you can find the information you need faster.
•
Broken links or usability issues.
If you would like to provide feedback to the Extreme Networks Information Development team about
this document, please contact us using our short
internalinfodev@extremenetworks.com.
Getting Help
If you require assistance, contact Extreme Networks using one of the following methods:
•
GTAC (Global Technical Assistance Center) for Immediate Support
•
Phone: 1-800-998-2408 (toll-free in U.S. and Canada) or +1 408-579-2826. For the support
phone number in your country, visit:
•
Email: support@extremenetworks.com. To expedite your message, enter the product name or
model number in the subject line.
•
GTAC Knowledge
create a help case if you need more guidance.
•
The Hub
— A forum for Extreme customers to connect with one another, get questions answered,
share ideas and feedback, and get problems solved. This community is monitored by Extreme
Networks employees, but is not intended to replace specific guidance from GTAC.
•
Support Portal
certifications.
Before contacting Extreme Networks for technical support, have the following information ready:
•
Your Extreme Networks service contract number and/or serial numbers for all involved Extreme
Networks products
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem
•
A description of your network environment (such as layout, cable type, other relevant environmental
information)
•
Network load at the time of trouble (if known)
•
The device history (for example, if you have returned the device before, or if this is a recurring
problem)
•
Any related RMA (Return Material Authorization) numbers
ExtremeWireless™ Appliance C5215 Installation Guide
www.extremenetworks.com/support/contact
— Get on-demand and tested resolutions from the GTAC Knowledgebase, or
— Manage cases, downloads, service contracts, product licensing, and training and
http://
online feedback
form. You can also email us directly at
Preface
5
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