Troubleshooting - Connected Models - Whirlpool W11413618B Use And Care Manual

TROUBLESHOOTING - CONNECTED MODELS

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty page at www.whirlpool.eu.
Please include a daytime phone number in your correspondence.
Connection Status
Refrigerator is not connected.
Refrigerator is attempting to connect to home Wi-Fi router.
Refrigerator connected to home Wi-Fi router and is attempting to
connect to Whirlpool Cloud.
Refrigerator is connected to home Wi-Fi router, but not connected to the
Whirlpool cloud.
Whirlpool app does not work.
®
Refrigerator is connected to home Wi-Fi router and the Wi-Fi icon is ON.
Whirlpool app works.
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Refrigerator is connected to home Wi-Fi router and the Wi-Fi icon is ON.
Refrigerator is in the process of a software update.
Whirlpool app works.
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If you experience
Refrigerator is not connected to home
Wi-Fi router. (Wi-Fi icon is OFF.)
Wi-Fi icon does not light at all after
touching and holding CONNECT.
Refrigerator is connected to home Wi-Fi
router, but Whirlpool app does not work.
®
Check other devices connected to
Internet through same router.
First try the solutions suggested here
Possible Causes
The refrigerator may be in Standby
mode.
The refrigerator has never been
connected to the home Wi-Fi router.
Lost connection to home Wi-Fi router .
Weak signal strength or signal
interference between the refrigerator and
router.
The refrigerator is already connected to
another WiFi Router.
Something may be wrong with the
refrigerator.
Connection to the Whirlpool
be unavailable.
User account has not been properly
set up or the refrigerator has not been
registered in an account.
Router is not connected to Internet.
Wi-Fi disconnected.
Control Panel Indicator Lights
Wi-Fi White icons are both OFF.
Wi-Fi White icon is blinking fast.
Wi-Fi White icon is blinking slowly.
Wi-Fi Orange icon is ON.
Wi-Fi White icon is blinking slowly.
Wi-Fi Orange icon is ON.
Wi-Fi White icon is ON.
Wi-Fi White icon is ON and flashing continuously while
software updates.
Solution
Touch and hold Connect button together for
3 seconds to see the Wi-Fi icon blinking, then
lights are ON solid. All indicator lights are OFF
when in Standby mode.
See the "Connectivity Setup" section.
Check whether the router is ON and working
with other computers or devices in the home
(able to access the Internet).
Try to place the wireless router closer to the
refrigerator. It may be necessary to install a
Wi-Fi range extender.
See the "Connectivity Setup" section to
disconnect the Refrigerator from the Wifi
router and try reconnecting again.
Unplug or disconnect refrigerator power for
30 seconds. Return power. Repeat Wi-Fi
connecting process.
Verify that the refrigerator operates correctly,
except for not being able to connect. Call for
possible additional troubleshooting.
app may Check Internet.
®
See the "Connectivity Setup" section or the
Whirlpool app directly for account setup and
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refrigerator registration instructions.
Verify that the refrigerator is paired with your
account in the app.
Verify correct email address, mobile number,
and notification preferences.
Check other devices connected to Internet
through same router.
Touch and hold Connect button for 3 seconds
to enable Wi-Fi. Power off service breaker for
30 or more seconds, power back on, and then
use alternate set-up instructions available in
the mobile app.
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