Table of Contents
Advertisement
Changing Call
Processing Options
Program
Code
2901
Day Answer Delay ***
In day mode, number of rings before the
SPIRIT Attendant answers an incoming call.
Night Answer Delay ***
2902
In night mode, number of rings before the
SPIRIT Attendant answers an incoming call.
If not using night mode, set to 15.
2903
Dialing Delay
Number of seconds after an announcement that a
caller has to dial a route or extension before the
call is transferred to the receptionist.
9709
Lowest Extension
Identifies the lowest valid extension number in
the range available in your system.
9710
Highest Extension
Identifies the highest valid extension number in
the range available in your system.
This section contains a list of ringing options and time delays that you can adjust
for your needs. It also provides an option to identify the valid extension
numbers in the system to improve call processing.
If you offer callers the option to enter individual extension numbers so that they
can be connected to employees' telephones directly without being transferred by
the receptionist, these commands can improve the processing of those calls. Call
transfers to extensions can be expedited when the SPIRIT Attendant knows
which extension numbers are valid in your SPIRIT system. For example, if you
indicate that extension numbers range from 10 to 17, once a caller enters two
numbers, the SPIRIT Attendant quickly determines if the extension number is
valid and immediately transfers the call without waiting for further input from
the caller.
NOTE:
If the caller requests the SPIRIT Attendant to transfer a call to an
extension number that is between the valid programed lowest and
highest extension but there is no station set plugged into that station
port, the caller will be placed on hold and the SPIRIT Attendant will
not be able to retrieve the call. To help prevent this from occurring,
careful attention should be given to setting the lowest/highest
extension numbers.
Table 2-3 gives a description of the call processing options, the default setting for
each one, and the possible settings you can use. The last column can be used to
record the current setting. Refer to the programming instructions following the
table to change any of the values listed.
TABLE 2-3 Call Processing Options.
Option/
Description
* Use only odd numbers to indicate the Answer delay.
** For SPIRIT 308 change to 25 or whatever is appropriate.
*** Common lines should be programmed for "delayed ring" for 3-ring cycles
before passing ringing to the SPIRIT Attendant.
Default
Possible
Setting
Settings
1
1 – 25*
1
1 – 25*
2
2 – 5
10
10–57
57
10 – 57**
Changing The Current Settings
Current
Setting
2-13
Advertisement
Table of Contents
