Pogo Turf Pro System Manual page 77

Syncing with the Cloud
Error Message: 'Invalid Login. Please Try Again.'
If you encounter this error message while attempting to upload data or sync
with the POGO Turf Pro cloud, it is often caused by a character misspell in your
credentials. Check this first...as obvious as it is, this happens more times than
you think.
In some non-English languages, there are characters in the email settings that
the app will not recognize. We are continuously evolving the app to include
characters from around the world. If you are running into this problem and
believe you are entering your details properly, contact POGO Support as we can
resolved this quickly with you if it is in fact a character recognition issue.
If you feel you are in fact entering your credentials properly and have had no
issues previously with character recognition, you can attempt to reset your
password by logging in to your account at
choosing 'Setup' at the top right of the screen. Then, choose from the pulldown
menu on the left 'User' and 'Reset your password'.
Sometimes, this error message can occur if there is a poor connection to the
internet. Although rare, it is possible so check your WiFi or cellular connection.
If you have any further problems with this regard, contact POGO Support
www.pogoturfpro.com and then
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