Common Errors And Error Messages - Pogo Turf Pro System Manual

Common Errors and Error Messages

To the right are common issues users encounter with
various functions of the POGO system. To see details, click
the one of your choice or review on the following pages.
Note that in most cases, simple fixes are made by changing
some settings in your mobile or tablet device.
If you encounter any errors that are not listed, or if the
POGO or POGO Turf Pro app do not function as planned
without an explanation in this guide, contact POGO
support, 24/7, at support@pogoturfpro.com. A POGO
technical assistance rep will respond to your issue quickly.
You may also reach POGO customer support at
1-503-445-8000 between 8:30 AM and 5:00 PM Pacific
time, US, M-F. In most cases, the email support will
respond quickly and within minutes resolving your issue
fastest.
When using either method for support, be sure to have the
information listed on the previous page available so that
we can quickly resolve your issue.
Problems Installing the POGO Turf Pro App:
- Trouble finding the POGO Turf Pro app using your iPad
Failed connection between the POGO and POGO Turf Pro
App
- Error message: "Please connect POGO
- Error message: "Connect failed. Please try
The App functions strangely or not to specs according to
this manual, or closes unexpectedly during use
Problems while Sampling:
- Error message: "POGO: Receive Failed. Please check the
connection."
- Sampling process gets hung up with a spinning wheel
Problems Syncing to the POGO Turf Pro Cloud
- Error message: "Please connect to a WiFi source with
internet connectivity OR disable your WiFi and use a
cellular data connection if available."
- Error message: "Invalid login. Please try again."
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