Basic Troubleshooting - Kogan ATLAS User Manual

BASIC TROUBLESHOOTING

My laptop is not turning on/is not charging
• Leave the unit on charge for at least an hour before attempting to turn the unit on.
• The battery may have naturally depleted and may take some time to recharge. If in
storage for extended periods of time, it is recommended to periodically charge the unit
to keep the battery capacity high, as batteries naturally deteriorate and eventually
completely die over time.
• Make note if any lights turn on, or if any internal components like fans turn on.
• Inspect the unit, charging port and power cord for any physical damage. If you notice
any damage to the power cord, please do not use it and contact help.kogan.com
Wi-Fi connection is not working
• Restart your modem/router, or both if you have separate units.
• Reconnect any range extenders that may be in use.
• Restart the device that is having issues.
• Try moving the device closer to the source.
• If you cannot connect at all, double check that all passwords are correct.
• If you can connect but are getting weak or slow data, try disconnecting the device from
the network manually and reconnect.
Screen gets dark when unplugged
• This will be occurring due to your power plan settings.
• You can set your power plan settings through the Control Panel.
I have forgotten my password
• There are several options to reset a Microsoft password.
• Use a password reset disc via USB.
• Reset Microsoft account password online with another device.
• Reset Windows back to the factory default. Please note, this will delete all personal files
and settings.
For further information and the most up-to-date product guides for this laptop,
please head online to help.kogan.com