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TROUBLESHOOTING
My Laptop isn't turning on / isn't charging
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Leave the unit on charge for at least an hour before attempting to turn the unit on.
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The battery may have naturally depleted and may take some time to recharge. If in
storage for extended periods, it is recommended to periodically charge the unit to
keep the battery capacity high, as batteries naturally deteriorate and eventually
completely die over time.
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Make note if any lights turn on or if any internal components like fans turn on.
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Inspect the unit, charging port and power cord for any physical damage or debris. If
you notice any damage to the power cord, please do not use it and contact
help.kogan.com
Wi-Fi connection isn't working
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Restart your modem/router or both if you have separate units.
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Reconnect any range extenders that may be in use.
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Restart the device that is having issues.
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Try moving the device closer to the source.
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If you cannot connect at all, double-check that all passwords are correct.
•
If you can connect but are getting weak or slow data, try disconnecting the device
from the network manually and reconnect.
Screen gets dark when unplugged
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This will be occurring due to your power plan settings.
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You can adjust your power plan settings through your control panel.
How to connect Android phone to Windows 10
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When you plug in your phone to your PC via USB, you'll see a notification up top
with an option to select USB transfer options on your phone.
•
Please check that you have selected either "Transfer files (MTP)" or "Transfer
photos (PTP)" from the USB transfer options.
I've forgotten my password
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There are several options to reset a Microsoft password.
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Use a password reset disc via USB.
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Reset Microsoft account password online with another device.
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Reset Windows back to the factory default. Please note, this will delete all personal
files and settings.
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