Faq And Troubleshooting; Battery And Power - Kogan Agora User Manual

FAQ and troubleshooting

The chapter describes situations that you may encounter during
use of the Notebook, along wi
If you are not able to resolve the issue, contact a nearest service
center for assistance immediately.

Battery and power

How long should I charge the battery for the first time?
The length of the charging time may vary. Check the battery
icon in the notification area located in the lower right corner of
the desktop to see if the battery is fully charged.
My Notebook won't start up with the battery inserted. What
should I do?
• Make sure the battery is properly inserted.
• Make sure the battery is fully charged. If this does not work,
consult your dealer.
What should I do with the battery if I will not use my Notebook
for a long time? for a long time?
Recharge the battery or discharge it to about 40% full, and then
store it in a dry place at about 15°C to 25°
th basic troubleshooting steps.
The battery icon in the notification area on my Notebook
suggests that the battery is fully charged. However, when I check
it from the Power Manager in Windows, the battery level is only
about 95%-99%. Why?
It is the result of the battery protection design of your Notebook.
When the battery icon in the notification area on your Notebook
shows the battery is fully charged, it means that the battery has
reached a saturated voltage: 95%~99%. At this moment, the
voltage difference detected by your Notebook is very small, so it
will reduce the charging current to prevent overcharging the
battery with excess current or voltage, which will damage the
battery. Moreover, in order to protect the battery from exposing
to high voltage and current for a long time during charging, the
battery has been equipped with a protection circuit that will
charge the battery at low current in the final phase.
How come my notebook is not fully charged even after a full
night charge?
Make sure the Notebook is receiving power. Is the power cord
plugged in correctly? If the batt
and it is properly connected to an AC outlet, check if the battery
meter icon is showing a charge sign. If this does not fix the
problem, then the battery, the power source in your Notebook ,
or the AC power cord may be defective. Consult your dealer for
help and maintenance.
ery is installed in the Notebook
FAQ and troubleshooting 33