Telstra Cisco 7861 MPP User Manual
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Telstra Cisco 7861 MPP User Manual

Multiplatform phone
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Cisco 7861 MPP User Guide
Feature Overview
The Cisco 7861 Multiplatform Phone with 16 lines is the ideal handset for Small Businesses or
Administrative staff that manage high call volumes.
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9
8
Your Phone
1. Incoming call or voicemail indicator
2. LCD display screen
3. Softkeys- Give you access to functions
that are displayed on the screen above
the button. Go to the More
softkey to view further available
functions
4. Line and feature buttons
5. Hold, Transfer and Conference
6. Speaker, Headset and Mute
7. Volume control
8. Voicemail, Settings and Directory
9. Navigation button
Cisco 7861 MPP User Guide
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7
Line and Feature Buttons
Use line and feature buttons to view calls on a
line, or access features such as Speed Dial.
Buttons illuminate to indicate line status:
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3
Green-steady: Available line
Red-flashing: Incoming call
Red-steady: Active call
Red-flashing: Held call
Red-flashing: BLF line-Alerting
Red-steady: BLF line-In use
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23/06/20

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Summary of Contents for Telstra Cisco 7861 MPP

  • Page 1 Cisco 7861 MPP User Guide Feature Overview The Cisco 7861 Multiplatform Phone with 16 lines is the ideal handset for Small Businesses or Administrative staff that manage high call volumes. Your Phone Line and Feature Buttons Use line and feature buttons to view calls on a 1.

  • Page 2: Answering Calls

    Cisco 7861 MPP User Guide Placing a Call You can place a call in a number of ways: 1. Enter a number, then pick up the handset 2. Enter the number, then press the Call softkey 3. Using the hands-free speakerphone...

  • Page 3: Call Waiting

    Cisco 7861 MPP User Guide To swap between the two calls: 4. Use the Navigation button to highlight the Held call, then press the Resume softkey To join both parties into a conference: 5. Use the Navigation button to highlight the Active call, then press Conf line softkey...

  • Page 4: Call Pickup

    Cisco 7861 MPP User Guide Call Pickup If you are a member of a Call Pickup Group, you can answer a ringing phone of another colleague within your Call Pick Up Group. Redirect a call that is ringing on another phone within your Pick Up group: 1.

  • Page 5: Call Return

    Cisco 7861 MPP User Guide DND (Do Not Disturb) Use DND to silence your phone and ignore incoming call notifications. When turned on, incoming calls will forward directly to your voicemail. 1. Press the DND softkey to activate “Do not disturb” will be displayed on your phone screen when this feature is on 2.

  • Page 6: Speed Dials

    Cisco 7861 MPP User Guide Directories To access your phone directories, press the Directory button Enterprise Directory – Search for and call your colleagues from the directory Personal Address Book – Add personal contacts to your Address book: 1. From Directory, go to Personal address book 2.
  • Page 7 Cisco 7861 MPP User Guide BLF (Busy Lamp Field) BLF lines are assigned to the line buttons on the right side of your screen. They allow you to speed dial or monitor the status of other users within your organisation. Ideal for Managers, Receptionists or users who are monitoring other team members.
  • Page 8 Cisco 7861 MPP User Guide Voicemail You can access your voice messages directly from your phone. Note: Your administrator may have set your service up to access voice messages via email. To Setup Voicemail: 2. Press on your phone 3. When prompted enter your 4 digit Voicemail passcode (This will be provided to you by your administrator).

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