ATTO Technology Celerity FC-42XS Troubleshooting Manual
Fibre channel host adapter for windows
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Also See for Celerity FC-42XS:
- Specification sheet (2 pages) ,
- Installation and operation manual (42 pages) ,
- Brochure (14 pages)
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ATTO Celerity FC Troubleshooting Guide for Windows
This document describes troubleshooting techniques that can be used to identify
and resolve issues associated with the ATTO Celerity Fibre Channel host
adapter. Some of these techniques may seem simplistic or overly obvious, but
these are the ones that are commonly overlooked and can take several hours of
frustration to find. It is important to only try one technique at a time. While
changing multiple variables may seem to be a time saver, it usually complicates
the troubleshooting process.
A.) Windows Operating Systems
The computer will not boot past its Power On Self Test when the host adapter is
installed.
The host adapter may be improperly seated. Power down the computer and
reseat the host adapter.
Try putting the host adapter in a different PCI slot.
Disconnect any Fibre devices from the host adapter and reboot the computer. If
this resolves the issue, investigate the Fibre cables, SFP's or Fibre target
devices as described in the section below.
If the computer still does not boot, try installing the host adapter in a different
computer. If the host adapter works in the new computer, report this as a
possible interoperability issue between the host adapter and the computer. If the
problem follows the host adapter, replace it with a new adapter.
Verify that the latest version of the computer BIOS is installed. Use caution when
updating the computer's BIOS. A mistake could leave the system in an unusable
state.
The Celerity host adapter is installed in the computer but it does not appear
during the system BIOS scan.
Note: The ATTO Technology banner should appear shortly after booting the
computer.
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* Copyright © 2001-2006
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Channel Model
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CelerityFC FC42XS CC00
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CelerityFC FC42XS CC01
Page 1 of 9
ATTO Celerity FC ™
ATTO Technology, Inc. *
**** Press [Ctrl] [F] for Setup Utility ****
I/O Addr Port Dev Func Controlled By
Atto Technology, Inc.
Version 2.50
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02
02
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Celerity
03
03
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Celerity
April 9,2007
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Summary of Contents for ATTO Technology Celerity FC-42XS
- Page 1 BIOS. A mistake could leave the system in an unusable state. The Celerity host adapter is installed in the computer but it does not appear during the system BIOS scan. Note: The ATTO Technology banner should appear shortly after booting the computer. ************************************************************ ATTO Celerity FC ™...
- Page 2 (1gig, 2gig, 4gig) may allow for proper negotiation between the devices. You may also want to force these settings on the card. This can be done by using the ATTO Configuration Tool or entering into the ATTO CelerityFC Utility (CTRL-F). Page 2 of 9 Atto Technology, Inc. April 9,2007...
- Page 3 The system’s BIOS scan recognizes the Celerity FC host adapter, but does not detect any of the connected SCSI devices. Note: The ATTO Technology banner should appear shortly after rebooting the computer. If the host adapter’s BIOS is set to “enabled” or “scan only”, the connected devices, WWN and negotiated transfer rate for each of the Fibre ports will also be displayed.
- Page 4 Note: When working properly, the Celerity host adapter will show up in the device manager. The host adapter driver may not be properly installed. Please refer to the host adapter Installation and Operations manual for instructions on installing your OS driver. Page 4 of 9 Atto Technology, Inc. April 9,2007...
- Page 5 I/O but it will allow the end user to flash the adapter with working FW. The POST failure will be recorded in the Windows Event Log. Try to re-flash the Page 5 of 9 Atto Technology, Inc. April 9,2007...
- Page 6 This is not a flash file, or it is corrupt – Checks are performed to assure the proper file has been selected for flashing to the specific model of host adapter. Page 6 of 9 Atto Technology, Inc. April 9,2007...
- Page 7 This “[Filename]” is what you need to provide to support personnel. Once you have provided the log and your issue is resolved you may delete the registry key by doing the following: Page 7 of 9 Atto Technology, Inc. April 9,2007...
- Page 8 11. Is the device in default mode? Are there settings that have been adjusted that may be causing the problem? Do settings need to be adjusted to allow the device to Page 8 of 9 Atto Technology, Inc. ANSWERED April 9,2007...
- Page 9 12. How duplicable is the error? Does the error occur sporadically/randomly, or can it be reproduced each and every time? 13. If the system was working previously, what changed about the configuration? Page 9 of 9 Atto Technology, Inc. April 9,2007...