Ricoh P801 Instructions

Electronic License System (ELS)
P801 Printer Instructions

TROUBLESHOOTING

 Paper advances but nothing prints:

Open printer cover.
Press Feed Pause button twice.


If paper advances but ink ribbon does not, replace the ink ribbon.
 Paper advances but stops partway:
Open cover to P801 printer.
Remove ink ribbon
Clean unit with alcohol swabs.
 Poor print quality: Replace the ink ribbon.
 If the previous fixes do not work, you can do a partial download of software to your POS terminal.
At your POS terminal:
Press the SETUP button
Enter your password. Press ENTER button.
Select MORE
Select Download and then Partial. Note: This will take approximately 2 minutes.
If a partial download does not work, do a Full Download (see instructions below).
Note: A full download will take approximately 30 minutes.
 Always conduct a print test: Turn off P801 (power light is off, On/Off switch is in back lower left
on machine). When light goes out:
Hold feed/pause button down, turn on printer. Once it prints out halfway release then it
should print after that. Afterward make sure printer is off for 30 seconds (to reset it), then do
transaction again.
 Printer feeds halfway and flashes: Check tension on green dials, located to the left of the Print
Head, (springs should be loose) To loosen, hold spindle, with other hand turn knob until spring is
tight and it clicks. Then turn dial the other way until it can go no further.
 Ink ribbon not advancing: Replace ink ribbon.
 Ribbon on incorrectly: Make sure it is all the way to the left. Once the ribbon is installed, take a
piece of license paper and gently touch the ribbon on the front roller. This is the roller closest to the
opening of the printer. If the paper picks up a small amount of ink, then the ribbon has been installed
correctly. If the paper does not pick up any ink from the ribbon, check the installation of the ribbon.
No ink should release from the back spindle but ink should release from the front spindle.
 License paper and ribbon not lined up together: All should be pushed to the left.
 Check green knob tension: Should be loose.
 The terminal says "printing", but nothing prints and the printer light does not blink:
The terminal has not sent the initial startup string to the printer:
Unplug terminal, make sure the printer light has gone out
1 updated January 22, 2009