Table of Contents
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Chapter 7
7.1 Information Resources ........................................................................................................94
Website .............................................................................................................................94
Direct Links for the 620C-TN12R System .....................................................................94
Direct Links for General Support and Information .......................................................94
7.2 BMC Interface .....................................................................................................................95
7.3 Troubleshooting Procedures .............................................................................................95
No Power ..........................................................................................................................96
No Video ...........................................................................................................................97
System Boot Failure .........................................................................................................97
Memory Errors ..................................................................................................................97
Losing the System's Setup Configuration .........................................................................97
When the System Becomes Unstable ..............................................................................98
7.4 BIOS Error Beep (POST) Codes .......................................................................................99
Additional BIOS POST Codes ..........................................................................................99
7.5 Crash Dump Using the BMC Dashboard ..........................................................................100
7.6 UEFI BIOS Recovery .......................................................................................................101
Overview .........................................................................................................................101
Recovering the UEFI BIOS Image ..................................................................................101
Recovering the Main BIOS Block with a USB Device ....................................................101
7.7 CMOS Clear .....................................................................................................................106
7.8 BMC Reset .......................................................................................................................106
7.9 Where to Get Replacement Components ........................................................................107
7.10 Reporting an Issue ..........................................................................................................107
Technical Support Procedures ........................................................................................107
Returning Merchandise for Service .................................................................................107
Vendor Support Filing System ........................................................................................108
7.11 Feedback .........................................................................................................................108
7.12 Contacting Supermicro ....................................................................................................109
7
Contents
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Table of Contents
Troubleshooting
