Bay Tek Games PRIZE HUB Hybrid Service Manual page 38

TROUBLESHOOTING GUIDE
Problem
Carousel Motor Not
Turning
Carousel Motor Always
Turning or does not slow
down.
Prize does not Drop
from Hook
Go to menu and press "Test
Dispense" to test motor.
Prize Dispense Failure on
screen.
Prize does not drop after Prize
Hub tries to drop it.
Prize will go to "Unavailable"
Probable Cause
Door Switch is Open
Pivot Motor failed home sen-
sor power on test.
Inspect cables from Carousel
Stepper Motor to Stepper
Motor Board to MiniGen.
(AACE1750, AACB1755,
AAMO6901)
Faulty Stepper Motor Board
Faulty Stepper Motor
Carousel Home sensor is
blocked or faulty.
Disconnected, loose or
broken wires.
Faulty Sensor
Faulty Stepper Motor Board
Faulty MiniGen Board
Prize is stuck on hook.
Ensure motor is turning to activate
hook.
Prize did not dispense when
Prize Hub expect it.
Carousel Home sensor un-
plugged or blocked.
Capsule Jam
38
Remedy
Check switch operation, inspect connections
on AACE1750 cable.
Go to Diagnostics in Menu to "Module
Status Information" - If it shows "Capsule
Tree Door Opened" then replace AACB1750
board in unit.
At power ON, pivot motor will cycle to test
home sensor. Please refer to "Pivot Motor
Turning all the time" section below.
Test for 12 Volts DC at Stepper Motor Board
Replace Stepper Motor Board (AACB1801)
Replace Stepper Motor (AAMO6901)
Check for 12 Volt DC between yellow and
blue wires. 5 Volts between blue and white
should drop to zero when blocked.
Check connections from sensor to MiniGen
board. Cables # AACB4401 and AACE1750
Replace AACB4401
Replace AACB1801
Replace AANEWGEN1-PJ
Metal wire is bent to help push prize off
hook. Re-bend wire to ensure prize
drops free of hook.
Refer to "Platform Motor Not Turning"
section.
Refer to "Prize Unavailable on screen"
troubleshooting section.
Refer to "Carousel Motor always turning or
does not slow down" troubleshooting section.
Refer to "Prize does not drop from hook"
troubleshooting section.
Refer to "Capsule Does Not Drop"
troubleshooting section.