Troubleshooting Guide - Bay Tek Games PRIZE HUB Hybrid Service Manual

TROUBLESHOOTING GUIDE

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Be aware of the possibility for electrostatic discharge (ESD) when working inside the Prize Hub.
Ground yourself or keep clear of the main boards to avoid shock and/or damage to the electronics.
Troubleshooting Strategy
Use common sense and a systematic method of troubleshooting to determine the exact problem, probable cause and
remedy. Use the process of elimination to find the faulty component. Always check for the simple and obvious causes
first such as unplugged, loose or broken wires and bad sensors, bent, pinched, stuck or jammed components.
Problem
No power to the game.
No lights on at all.
(Power Supply not ON)
Monitor shows nothing at
all on power on.
Check for green LED on
monitor control unit.
A5MO1800
Touchscreen
Monitor
Monitor shows "No
Signal" then black.
Re-Boot game to see if prob-
lem still exists.
Power game down, wait 10
seconds, then power game
ON to reset.
Motherboard/power
supply is not working.
CAUTION
Troubleshooting Chart
Probable Cause
Unplugged
Circuit breaker tripped
Power strip faulty
Power supply unplugged
Rocker Switch
Power supply shutting down
because of 12 V overload
Push ON button on monitor.
Power cable unplugged from
monitor.
Power strip faulty
Faulty power supply for
monitor
Re-Boot game and check for
any errors on monitor.
Power game down, wait 10
seconds, then power game
ON to reset.
Faulty monitor.
Blurry Monitor - Too bright, or dim.
Press the "Auto" button on control unit to select Auto Adjustment.
This may take a few seconds.
Verify that the screen looks good and image is centered.
Faulty or loose RAM
Large power connector unplugged
on motherboard
Small 12 Volt power connector
unplugged on motherboard.
Monitor VGA cable unplugged.
Faulty power supply - Check for 12
Volts and green LED on
motherboard.
Check wall outlet
Reset power strip breaker switch or building
circuit breaker
Change plug position, replace if needed
(AACE1766)
Insure unit is plugged into power strip
Make sure rocker switch is set ON (-)
See power supply diagnostics to isolate bad
component. A bad motor or 12 volt short
could cause this
Ensure power is plugged into side of
monitor, down to power strip.
Change plug position, replace if needed
(AACE1766)
Check A5CORD12 to ensure 110 volts to
monitor power supply.
If error shows on monitor, refer to sugges-
tions below.
Replace monitor. (A5MO1800)
Refer to Monitor/Motherboard Power Supply
Diagnostics for further diagnostic information
If all else fails - Replace faulty motherboard.
34
Remedy
AAMB7
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