Bay Tek Games PRIZE HUB Hybrid Service Manual
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Bay Tek Games PRIZE HUB Hybrid Service Manual

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Summary of Contents for Bay Tek Games PRIZE HUB Hybrid

  • Page 2: Factory Contact Information

    FACTORY CONTACT INFORMATION BAY TEK GAMES INC. Pulaski Industrial Park 1077 East. Glenbrook Drive Pulaski, WI 54162 USA JOIN OUR SERVICE FIRST NETWORK! This free service is intended to keep you up to date on the latest game information, early notification of parts specials, pertinent technical bulletins, updates on retro fit parts, software upgrades, and much more.

  • Page 3: Table Of Contents

    CONTENTS FACTORY CONTACT INFORMATION ..................2 GAME SPECIFICATIONS ......................... 4 SAFETY PRECAUTIONS ........................4 WELCOME TO: PRIZE HUB ......................5 HOW TO USE PRIZE HUB ....................... 6 DISPENSING PRIZES ........................7 QUICK SET UP GUIDE ........................8 MAIN MENU ............................9 LOCATION SETUP .........................10 EVOLVE SYSTEM REGISTRATION ..................11 BARCODE SCANNER PROGRAMMING ................12...

  • Page 4: Game Specifications

    GAME SPECIFICATIONS WEIGHT POWER REQUIREMENTS NET WEIGHT 550 LBS. INPUT VOLTAGE 100 to 120 220 to 240 RANGE SHIP WEIGHT 700 LBS. INPUT FREQUENCY 50 HZ 60 HZ DIMENSIONS RANGE WIDTH 53.25” MAX START UP OPERATING CURRENT CURRENT DEPTH 33.5” 2 AMPS @ 115 VAC 2 AMPS @ 115 VAC HEIGHT...

  • Page 5: Welcome To: Prize Hub

    Your Friends at Bay Tek Games GAME INSPECTION Inspect the game for any damaged, loose, or missing parts. If damage is found, please contact your freight carrier first. Then, contact Bay Tek Games’ Service Department at 920.822.3951 or e-mail them at service@baytekgames.com for further assistance.

  • Page 6: How To Use Prize Hub

    HOW TO USE PRIZE HUB Prize Hub’s versatile interface allows it to be placed in game rooms with Bay Tek’s Evolve coupon system, E-ticket cardswipe systems and classic ticket re- demption game rooms with Deltronic Ticket Eaters. Evolve System: Bay Tek’s Evolve System modifies the games in a fun center to print a single coupon with a QR code worth the amount of tickets won.

  • Page 7: Dispensing Prizes

    DISPENSING PRIZES After adding your tickets, shop through the touch- screen prize marketplace and select your prize. Capsules will dispense from the carousel in the Cap- sule Hub, into Prize Door A. Hanging prizes will vend from the top two tiers, into Prize Door B.

  • Page 8: Quick Set Up Guide

    QUICK SET UP GUIDE Place your Prize Hub near its final location. Plug the power cord into the socket in the back of the Main hub, and into a standard 110v electrical outlet. Switch the power strip inside the left door to ON. Continue on to page 9 to explore the Operator Menus...

  • Page 9: Main Menu

    MAIN MENU Press the red menu button inside the front door of the cabinet and hold for 2 seconds. The Main Menu will come up on the monitor. Touch your selections to enter sub-menus. MENU QUICK ENTRY: Tap the upper corners of the monitor in the following order: L-R-L-R-L-R-L-R to enter the menu without opening the door.

  • Page 10: Location Setup

    LOCATION SETUP Touch Location Name to open the keypad. Enter your location name. Touch Location Phone to open the keypad. Enter your location phone number. Number of Modules: will set automatically Kiosk Interface should be set to how your Prize Hub accepts tickets;...

  • Page 11: Evolve System Registration

    ® EVOLVE SYSTEM REGISTRATION Attach the Evolve box to your game following the directions included with the system. Open the Evolve box and locate the dip switches. Switch Dip 2 to on, and press the print button to cre- ate a registration code. Don’t forget to switch Dip 2 back to off after it prints.

  • Page 12: Barcode Scanner Programming

    BARCODE SCANNER PROGRAMMING If a failure were to occur that caused the scanner to become inoperable, follow these steps to re-register the scanner. Identify the brand of scanner included in your Prize Hub, then use the appropriate instruc- tions for that model. Honeywell Scanner Programming Tear out page 55 of this manual and cut on the dotted lines.

  • Page 13: Card System Setup

    CARD SYSTEM SETUP Plug in an Ethernet cable to the port shown on the main board (inside the Main Hub), and out through the hole in the bottom of the cabinet. Mount your card reader according to manufactuer instructions, and plug the Ethernet cable into your card reader server.

  • Page 14: Statistics

    STATISTICS MENU The statistics menu will help you to determine how many tickets and prizes have been exchanged and their total value, as well as which prizes are popular. Reset Statistics: Clears all stats in this menu to 0, with the exception of the NR (non-resettable) pages Tickets Total: Total number of incoming tickets...

  • Page 15: History

    HISTORY MENU The history menu is a complete record of the unit’s transactions. View earlier history reports by touching Next Page.

  • Page 16: Diagnostics

    DIAGNOSTICS MENU The Diagnostics Menu allows testing of capule and spindle dispensers and prize lockers, as well as the prize chute sensors. Touch “Test Dispense” to open the key pad to test individual prize mechanisms by entering their locations.

  • Page 17: Prize Menu

    PRIZE MENU The Prize Menu allows you to look through the im- ages of the prizes loaded in your machine. Touching “Select NEXT Location” will bring you through the capusules first, then the prize hooks. Touching Restore All Default Pictures twice will set the prize images back to the generic letter-number location designations.

  • Page 18: Loading Prize Images

    LOADING PRIZE IMAGES Insert a USB stick with prize images (.jpg files) into the USB port shown, inside the front door of the Prize Hub. Prize image files should be no larger than 600 KB, with an ideal size of 590 x 590 pix- els square.

  • Page 19: Advertising Menu

    ADVERTISING MENU The Prize Hub allows for several full-screen ads to be displayed at set intervals while the machine is in attract mode. To load advertisments, go into the advertising menu and touch the icon to upload a new ad from a USB stick.

  • Page 20: Ticket Menu

    TICKET MENU The ticket menu allows the adding of tickets without scanning or swiping them onto the machine. This comes in handy if coupons get too crumpled to scan or something else prevents the user from adding their tickets. Any “comped” tickets will appear in both the statistics and the history menus to track their use.

  • Page 21: Backup & Restore Menu

    BACKUP AND RESTORE MENU This menu allows users to save Prize Hub data onto a USB stick. The information is placed into a text file, which can then be printed from any computer. The data of up to 25 different Prize Hubs can be downloaded to a single USB, assuming each unit is named uniquely in the Location Setup menu.

  • Page 22: Loading Capsule Prizes

    LOADING CAPSULE PRIZES Open the prize cabinet door. Rotate the carousel to the desired position by turning it slowly. The bins are identified by the stickers on the plexiglass; the location is always to the right side of the location markers. Dump capsules into the hoppers according to ticket values.

  • Page 23: Loading Hook Prizes

    LOADING HOOK PRIZES Open the front door of the cabinet. Push back on the top of the black lever to open the hook. Place the hanger on the prize behind the wire guide and release the lever. Fill each hook according to the prize values specified. Make sure the ticket cost, prize cost and stock status are set correctly in the prize menu.

  • Page 24: Prize Specifications

    PRIZE SPECIFICATIONS Prize Hub Factory Default Prize Specs HYBRID UNIT CAPSULES 2" CAPSULES* LOWER HOOKS 8" 5" 4" UPPER HOOKS 12" 5" 6" WIDER= LESS DEEP TOTAL UNIT CAPACITY: * THE CAPSULE MECHANISM IS COMPATIBLE WITH 2" ACORN CAPSULES, ROUND CAPSULES, EGG CAPSULES, FOAM BALLS, SUPER BALLS AND CAPSULES FILLED WITH CANDY ** PRIZE COST IS BASED ON A 50% TO 0% MARKUP.

  • Page 25: How To: Load Printer Paper

    HOW TO: LOAD PRINTER PAPER Remove the plastic disk and the empty paper core from the spool holder. Slide a new roll of paper onto the spool and replace the plastic disk. Feed the end of the paper into the opening until it grabs and begins to feed through the printer.

  • Page 26: Marquee Installation

    MARQUEE INSTALLATION GUIDE Tools Needed: Extra person Drill with #2 square bit Unpackage the marquee and locate the hardware packet; set aside. Team-lift the marquee onto the top of the Prize Hub. One person will have to hold the marquee up while the other directs them to center it.

  • Page 27: Side Decal Placement

    SIDE DECAL PLACEMENT 8.0” 20.75”...

  • Page 28: Circuit Board Pinouts & Guides

    CIRCUIT BOARD PINOUT (MINIGEN) AACE1756 AACE1757 12 VDC Power In Speaker Cable AANEWGEN1-PJ AACE1750 Middle Platform AACE1751 Motor & Sensor AACE1750 Prize Chute Sensors Platform Motors Capsule Pivot & Engage Motors AACE1750 Top Sign Cable AACE1750 Middle Platform Motor & Sensor and Carousel Home Sensor AACE1752 AACE1759...
  • Page 29 CAROUSEL WIRING DIAGRAM AAMO1801 AACE1750 Motor Top platform AACB1455 Home Sensor& Home Sensor Motor Assembly Carousel Home Sensor AACB4401 AACE1750 AACE1750 AAMO1801 Motor To J5 on main board AACB1455 Middle platform Home Sensor Home Sensor& To J8 Motor Assembly on main board 1N4004 To J22...
  • Page 30 AC/ POWER SUPPLY WIRING DIAGRAM Power Out to each Module AACE1805 Power Supply Cable Power Out to each Module Power Supply AACE1805 A5PS1008 Power Supply Cable Hard Drive A5HD1800 Power Supply Hard Drive Cable Com Cable 12 VDC Power to Printer AACE1824 Touchscreen Monitor...
  • Page 31 PRIZE CHUTE SENSORS/ MOTOR WIRING DIAGRAM To Marquee AACE1750 To J9 Connector To J22 on Main Connector Board on Main Board AACE1750 AACE1751 To Prize Chute Sensors To J6 Connector on Main Prize Chute Board AACE1753 Sensors To J21 Connector on Main Board To power in AACE1750...

  • Page 32: Wiriing Diagrams

    MOTHERBOARD WIRING DIAGRAM A5CE1801 USB Access Point Connects to Motherboard AAMB7 to load pictures USB Scanner Connects to Motherboard for communication. A5SC1800 Scanner USB Cable to Printer A5CORD14 A5PRTH002 USB Printer A5MO1800 Touchscreen Monitor VGA Cable to Monitor USB Com Cable for Touchscreen Note: Make sure paper is loaded with...

  • Page 33: Prize Unavailable Message

    PRIZE UNAVAILABLE MESSAGE Prize Unavailable will show for a number of reasons: A.) Location is actually empty of prizes. Hangers will hold 18 prizes on the middle shelf, and 9 prizes on the top shelf. Each hanger will only hold one prize. Once that prize is won, it will show that prize unavailable. Capsules will hold 120 of the 2”...

  • Page 34: Troubleshooting Guide

    TROUBLESHOOTING GUIDE CAUTION Be aware of the possibility for electrostatic discharge (ESD) when working inside the Prize Hub. Ground yourself or keep clear of the main boards to avoid shock and/or damage to the electronics. Troubleshooting Strategy Use common sense and a systematic method of troubleshooting to determine the exact problem, probable cause and remedy.
  • Page 35 TROUBLESHOOTING GUIDE Problem Probable Cause Remedy Monitor shows “No 12 Volt DC Power Boot Device” on to Hard Drive screen. Re-Boot game to see if AAMB7 problem still exists. New Hard Power game down, wait Drive 10 seconds, then power Check power supply connection to hard drive game ON to reset.
  • Page 36 TROUBLESHOOTING GUIDE Problem Probable Cause Remedy USB Connector unplugged Verify connector at monitor and motherboard Touchscreen does not work. Problem can be monitor or motherboard. Re-Boot game to see if prob- AAMB7 Replace A5MO1800 & lem still exists. AAMB7 Power game down, wait 10 A5MO1800 seconds, then power game Touchscreen...
  • Page 37 TROUBLESHOOTING GUIDE Problem Probable Cause Remedy Either .jpg or .bmp format File name is not recognized. Does not load picture files Use all small lower case letters in file name. from USB stick Optimum size of 590 X 590 pixels Picture files are too large Open with Microsoft Office Picture Manager Click on “Picture”...
  • Page 38 TROUBLESHOOTING GUIDE Problem Probable Cause Remedy Check switch operation, inspect connections Door Switch is Open Carousel Motor Not on AACE1750 cable. Turning Go to Diagnostics in Menu to “Module Status Information” - If it shows “Capsule Tree Door Opened” then replace AACB1750 board in unit.
  • Page 39 TROUBLESHOOTING GUIDE Problem Probable Cause Remedy Ensure prize is helped off hook by metal wire. Prize is stuck on hook. Prize Chute Inspect prize chute and clear jam. Ensure cables are clear in front Prize stuck in chute. Sensors do not “see”...
  • Page 40 TROUBLESHOOTING GUIDE Problem Probable Cause Remedy Door Switch is Open Check switch operation, inspect connections on AACE1750 cable. Go to Diagnostics in Menu to “Module Status Information” - If it still shows “Capsule Tree Door Carousel Opened” then replace MiniGen board. Motor is At power ON, pivot motor will cycle to test home not turning...
  • Page 41 TROUBLESHOOTING GUIDE Problem Probable Cause Remedy Hangers will hold 18 prizes on the middle shelf, and 9 prizes on the top shelf. Location is Each hanger will only hold one prize. actually empty Once that prize is won, it will show that prize unavailable. of prizes.
  • Page 42 TROUBLESHOOTING GUIDE Problem Probable Cause Remedy Faulty communication Check green LED’s on USB Interface board. (A5CB0232) from Minigen to Moth- “Power” solid ON erboard. Communication LED blinking very fast Your Prize is Vending on screen forever. Does not scan receipt. If “Power”...
  • Page 43 POWER SUPPLY DIAGNOSTICS 1.) Verify AC power to game. Check power strip in bottom front. The rocker switch should be illuminated. 2.) Check connection to power supply. 3.) Ensure Power Supply switch is set to 115V (or 230V) (Some model power supplies may not have this) 4.) Ensure Power switch is on.
  • Page 44 MAIN BOARD PINOUT PA21 PA23 PA22 PA25 PA24 PA27 PA26 PA28 PX20 PX21 PX22 PX24 PX23 PX26 PX25 PX28 HEADER 26...
  • Page 45 MAIN BOARD PINOUT GUIDE...
  • Page 46 MAIN BOARD PINOUT GUIDE...

  • Page 47: Parts Lists

    PARTS LIST PART # DESCRIPTION PART # DESCRIPTION A5CE1800 2' USB Cable AACE1750 Main Cable A5CE1801 3' USB Cable, Square to Flat AACE1751 Prize Chute Cable A5FI9020 In Line Filter AACE1752 Com Cable to Interface Board A5HA1001 T-Handle AACE1753 Prize Chute Jumper A5LK1001 Lock for T-Handle AACE1754...
  • Page 48 MAIN HUB PARTS PICTURES AACE1750 AACE1751 AACE1752 AACE1753 AACE1754 AACE1755 AACE1756 AACE1757 AACE1758 AACE1759 AACE1766 AACE1761 AACE1762 A5CORD5 A5SW7000 A5CORD12 A5CEAU010 A5FI9020 A5PYTH0010 A5HLPR001 A5LK6000 A5HA1001 A5LK1001 AAPB2700 W5TM1117 A5PRTH002 A5PS1008 AACE8811 AAMB7 AANEWGEN1-PJ A5MO1800 A5SC1800 AACB4401 AACB4402 AAMO6901...

  • Page 49: Statistics Records

    WEEKLY STATISTICS RECORDS DATE: ITEM COST FAILS 2" Capsules: Lower Hooks: Upper Hooks: 1500 1500 1500 2500 2500 5000 10000 Download a statistics spreadsheet @ baytekgames.com...

  • Page 50: Maintenance Log

    MAINTENANCE LOG If repairs are necessary, it is good practice to keep a log of repairs done and parts ordered. The chart below will assist you in tracking your game’s maintenance. DATE MAINTENANCE PERFORMED PARTS ORDERED INITIALS...

  • Page 51: Technical Support

    Bay Tek games. Many of our games share the same main-board electronics. This means you can buy one set of spare electronics to support many of your Bay Tek games. Spare boards allow you to get your game up and running the quickest and provide you a valuable troubleshooting option. Call our...

  • Page 52: Warranty

    WARRANTY Bay Tek Games warrants to the original purchaser that all game components will be free of defects in workmanship and materials for a period of 6 months from the date of purchase. If you fill out the registration card in the cashbox of the game, Bay Tek will add another 3 months to your warranty, free of charge.

  • Page 53: Certificate Of Compliance

    CERTIFICATE OF COMPLIANCE...

  • Page 55: Honeywell Scanner Registration Barcodes

    HONEYWELL SCANNER CODES Follow the directions on page 12 to reconfigure your scanner. CODE 1 / 5 CODE 2 CODE 3 CODE 4...

  • Page 57: Zebex Scanner Registration Barcodes

    ZEBEX SCANNER CODES Follow the directions on page 12 to reconfigure your scanner. CODE 1 CODE 2 CODE 3 CODE 4 NUMBER CODES...

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