Appendix A - System Error Codes - AMX CP-15 Instruction Manual

Appendix A – System Error Codes
This appendix provides an overview of common error codes that can appear on a CP-15 Control Panel.
The table below lists the error code, the name of the code, the meaning of the code, and some basic
troubleshooting strategies (additional troubleshooting strategies are included on page 34). The codes in
the table are not intended to be comprehensive. If an error code appears that is not listed, note the
specific number and contact technical support, (for contact information, see page 34).
The first letter of the error code indicates the following:
E = Error
W = Warning
A = Alarm* (requires immediate attention)
I = Information*
* Because these codes very rarely appear, they are not included in the table.
Error
Code
E01000A
EFF8002
E01DFFF
W010005
CP-15 Instruction Manual
Name Meaning
Enclosure One or more of the enclosures in a
timeout error multi-enclosure system did not
acknowledge a control operation
command.
Enclosure The operation was not completed
timeout error before the timer expired.
Audio request A volume or gain request was
error made on a virtual matrix that does
not switch audio.
Sync timeout The system did not receive the
warning vertical interval sync signal. Note
that the switch occurred, but not at
the sync interval.
Appendix A – System Error Codes
Troubleshooting Strategies
• Resend the command.
• Check the Status LED on the rear of each
enclosure. If any are red, contact tech
support.
• Check the power indicators.
• Check the link connections between
enclosures.
• Resend the command.
• Check the power indicators.
• Check the link connections in
multi-enclosure systems.
• Check that the virtual matrix used in the
command was valid.
• Resend the command on a virtual matrix
that includes audio.
• Resend the command.
• Check the sync cable connections.
• Check the HyperTerminal splash screen to
verify that sync is enabled (see the
Vertical Interval Sync Board supplement).
• Check that the sync signal from the
generator is being received by the vertical
interval sync board.
• Power the system down and check sync
board alignment and seating.
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