Maytronics Dolphin Troubleshooting Manual

Dolphin
Troubleshooting
Guide
Your Dolphin is a wonderful tool that will help you spend less time and energy keeping your pool clean and
maintained, and more time enjoying your sparkling clean pool with your family and friends.
This Troubleshooting Guide is intended to help you address the most common issues that may arise during
normal use of your Dolphin robotic pool cleaner. If this information does not resolve your problem, please take
the Dolphin to your local-authorized, Maytronics dealer for further testing and repair.
If you purchased your Dolphin from an authorized internet retailer or a catalog, you may need to have your
robot serviced by one of our Authorized Repair Centers, conveniently located across the country, Hawaii and
Canada.
Please visit our Customer Service page at
assistance in resolving your issue or you can call Maytronics Customer Service at 1(888) 365-7446, Opt. 1.
Please have your Serial Number available – Serial Numbers are located on the inside casing of the Dolphin
beneath the filters. The 10-character number (letters and numbers) is found on a white label with a barcode.
1. My Dolphin's Power Supply Unit doesn't turn on when I push the power button:
• Check the GFI outlet to confirm outlet is receiving power by connecting another device (radio, hair dryer).
• If the outlet is receiving power: Unplug the BLUE CABLE from the Power Supply Unit (PSU) and turn it on. If the
PSU turns on and the lights stay on, the problem is not with the PSU. There may be a problem with the blue
cable or the Dolphin cleaner itself. Take it to your local dealer for further testing or call Maytronics Customer
Service.
• If your power supply unit's "POWER/ON" button does NOT light up at all, you may need a replacement power
supply. Take it to your local dealer for further testing or call Maytronics.
2. My Dolphin's power supply turns on, but the Dolphin does not move:
• If the Dolphin doesn't move at all, there could be a problem with your cable. Take it to your local-authorized,
Maytronics dealer for testing or call Maytronics Customer Service.
• If your Dolphin moves a little, then stops (anywhere from a few feet to a few minutes) there could be an
obstruction somewhere in the drive train or around the impeller.
> Unplug the cleaner. Visually inspect the cleaner especially around the impeller and around the tracks/
brushes. If any debris is visible, remove it. Make sure the impeller blades are not broken.
> Turn the cleaner over and rotate the brushes by hand. They should move freely with little resistance. If
not, or you feel or hear a clicking/popping sound, there may be an obstruction not visible in the tracks.
Using a water-jet sprayer setting, hose the tracks thoroughly from front to back to loosen any clogged
debris or lodged objects.
> If the cleaner still does not move, perform an Out-of-Water Self-Test –
04/2019
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https://maytronicsus.com/support/get-support/
2221 Northmont Pkwy. Suite 400 Duluth, GA 30096 www.maytronicsus.com
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