Minimum Information Required For Technical Assistance; Return Merchandise Authorization - Rma; Specifications; Product Specifications - Trackunit Kin Technical User's Manual

Trackunit Kin
electronic waste with batteries.
Trackunit Aps
Gasvaerksvej 24, 4 sal
Dk-9000 Aalborg
Tel: +45 9973 0020
Fax: +45 9673 7407
When contacting technical support, please be prepared to provide the information listed below:

Minimum Information Required for Technical Assistance

If you or a user reports difficulty with a Trackunit KIN unit (i.e. not communicating, LED not
working, etc.), it is helpful to retrieve directly from the unit all current configuration settings and the
message log data etc., that is accessible by the technical support when they receive the following
information about the unit.
2. Unit Serial number (Written on top of device)
Return Merchandise Authorization – RMA
1. If you experience defects in your product, please contact our customer support at:
support@trackunit.com
Your inquiry will be processed by our support team and a support ticket number will be created
in our system. You will receive your ticket number by email.
2. In case your hardware needs to be sent to us you will receive an RMA form by email from our
support team that you must fill out.
Print out the RMA and pack it together with the faulty product and send both to the following
address:
Trackunit Aps
Gasvaerksvej 24, 4 sal
DK-9000 Aalborg
Denmark
Attention: Service

Specifications

The product specifications are described below.

Product specifications

The Trackunit KIN unit is a Bluetooth tag for tracking and monitoring assets. The Trackunit Kin in
traceable with the Trackunit Locator APP or via the Trackunit TU600-5 tracking device for Fleet
Management.
Trackunit KIN, Technical Manual v1.0, November 2020
E-Mail: support@trackunit.com
Web: www.trackunit.com
or phone +45 96 73 74 00
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