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Scale Issues
If the scale icon is grayed out and cannot be selected, or if the
scale icon can be selected, but does not update to reflect the
weight from the scale, this indicates that:
• The scale app has not been installed.
• There is nothing on the scale.
• There is a USB hub between the scale and the computer.
Ensure that the compatible scale is installed
Ensure that the scale app is installed. For details, see Install the
Scale.
If the scale icon is grayed out, place an item on the scale. The
scale icon should then display the weight of the item on the scale.
Ensure that the USB cable is connected directly from the scale to
the computer.
Do not use a USB hub between the USB scale and the computer.
Note: When the scale is connected to a computer with the USB
cable, the power button on the scale will be disabled. The power
button is only used when the scale is powered with a 9-volt
battery. There is no need to use a battery if the scale is connected
to the computer with a USB cable.
www.pitneybowes.com/us/bluetoothsendkit
*AW33166reva*
AW33166 Rev. A 12/20
©2020 Pitney Bowes Inc.
All Rights Reserved
If you're still having trouble, then visit
and select Support.
.
3001 Summer St.
Stamford, CT 06926
www.pitneybowes.com
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