Troubleshooting; Checking The Latest Information On The Support Site - Sony ELF-SR1 Operating Instructions Manual

Troubleshooting

This section may help you isolate the cause of a
problem and as a result, eliminate the need to
contact technical support.
No screen image or audio  When the

indicator flashes in orange, unplug the AC
power cord and wait until the indicator stops
flashing. Then, plug the AC power cord again
and turn on the unit with the  (Power) switch.
If the indicator is still flashing, check how many
times the indicator flashes and consult
qualified Sony service personnel.
Image is not displayed correctly  Check if

your environment is suitable for viewing the
unit (page 9).
The screen becomes dark/no image is

displayed (after a certain period passed) 
"Auto shut-off" is enabled. Check the "Auto
shut-off" setting (page 16).
"No signal" is displayed  No signal is input

to the unit.
"Unsupported signal" is displayed  Some

signals may not be supported on the unit
depending on the input signal. Check the
supported signal of your computer.
The content appears to be displayed in low

resolution ("Unsupported signal" is not
displayed)  Check that your computer's
resolution/supported signal is set to 3840 ×
2160.
Depending on the specifications of your
computer's GPU or OS, "Unsupported signal" is
not displayed on the unit even when it is set to
a resolution/supported signal other than 3840
× 2160. Check the settings on your computer.
Checking the Latest
Information on the Support
Site
The following information can be found on the
support site for developers.
https://www.sony.net/dev-srd
Development information on content

Troubleshooting (Q & A)

Software update information

Connection information with other devices

Specification information on recommended

computers
Sony Customer Support
U.S.A.:
http://www.sony.com/support
Canada:
http://www.sony.ca/support
17
GB