Return Procedures - Alphasmart Dana Getting Started Manual

Asia/Pacific, Canada, Latin America:
For technical support, please contact your local reseller. Contact
information for AlphaSmart resellers is available on the AlphaSmart
International Website at
http://www.alphasmart.com/international/apcla.html
If you do not have a local reseller, please contact AlphaSmart Technical
Support by:
•
•
•
•

Return Procedures

U.S.:
If you have a problem with your Dana, first read the Frequently Asked
Questions section in this manual. If this doesn't solve your problems,
then use the following steps for help.
1. Contact technical support using the contact information listed
2. If the unit does need to be returned to the factory for repair, it
84 Contact Information and Return Procedures
Phone: (888) 274-2720
Fax: 877-730-2158
Email: support@alphasmart.com
Web: http://www.alphasmart.com/support/index.html
on page 83. Eighty percent of all problems can be solved by
e-mail or over the phone.
must be assigned an RMA (Return Material Authorization)
number before it is returned in order to track the unit. To
receive an RMA number, contact technical support using the
contact information listed on page 83 with the following infor-
mation:
a. a detailed description of the problem.
b. the serial number of the unit.
c. your name and the address where the unit should be returned.