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22
. Troubleshooting....................
Before contacting the aftersales department, you are advised to follow the instructions
below:
•
You are advised to switch off the telephone from time to time to optimize its
performance.
•
You are advised to fully charge (
•
Avoid storing large amounts of data in your telephone as this may affect the
performance of your telephone.
and carry out the following checks:
My.cellphone.will.not.switch.on
•
Press
until the screen comes on
•
Check the battery charge level
•
Check the battery contacts, remove and reinstall your battery, then turn your
telephone back on
My.phone.has.not.responded.for.several.minutes
•
Press the
key
•
Remove the battery and re-insert it, then switch the phone back on
My.screen.is.difficult.to.read
•
Clean your screen
•
Use your cellphone in accordance with the recommended conditions of use
My.cellphone.turns.off.by.itself
•
Check that your Touch Area is locked when you are not using your cellphone
•
Check the battery charge level
) . the battery for optimal operation.
73
My.cellphone.will.not.charge.properly
•
Make sure that your battery is not completely discharged; the battery charge indicator
can take several minutes and may be accompanied by a quiet whistling sound
•
Make sure charging is carried out under normal conditions (0°C +40°C)
•
Make sure your battery is inserted. It must be inserted before plugging in the
charger
•
Make sure you are using an Alcatel battery and charger
•
When abroad, check that the electrical current is compatible
My.cellphone.will.not.connect.to.a.network
•
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually (see page 65)
•
Try connecting at a later time if the network is overloaded
SIM.card.error
•
Make sure the SIM card has been correctly inserted (see page 7)
•
Verify with your operator that your SIM card is 3V compatible; the old 5V SIM cards
cannot be used
•
Make sure the chip on your SIM card is not damaged or scratched
Unable.to.make.outgoing.calls
•
Make sure you have dialled a valid number and press
•
For international calls, check the country and area codes
•
Make sure your cellphone is connected to a network, and that the network is not
overloaded or unavailable
•
Check your subscription status with your operator (credit, SIM card valid, etc.)
•
Make sure you have not barred outgoing calls (see page 37)
in dial board
74
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