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Unable.to.receive.incoming.calls
•
Make sure your cellphone is switched on and connected to a network (check for
overloaded or unavailable network)
•
Check your subscription status with your operator (credit, SIM card valid, etc.)
•
Make sure you have not forwarded incoming calls (see page 38)
•
Make sure that you have not barred certain calls
The.caller's.name.does.not.appear.when.a.call.is.received
•
Check that you have subscribed to this service with your operator
•
Your caller has concealed his/her number
The.sound.quality.of.the.calls.is.not.optimal
•
You can adjust the volume during a call by means of the
•
Check the radio reception icon level
I.am.unable.to.use.the.features.described.in.the.manual
•
Check with your operator to make sure that your subscription includes this service
•
Make sure this feature does not require an Alcatel accessory
When.I.select.a.number.from.my.directory,.the.number.is.not.dialled
•
Make sure that you have correctly recorded the number in your file
•
Make sure that you have selected the country prefix when calling a foreign country
I.am.unable.to.create.a.file.in.my.directory
•
Make sure that your SIM card directory is not full; delete some files or save the files
in the product directory (i.e. your professional or personal directories)
My.callers.are.unable.to.leave.messages.on.my.voicemail
•
Contact your network operator to check service availability
I.cannot.access.my.voicemail
•
Make sure your operator's voicemail number is correctly entered in "My.
Numbers"
•
Try later if the network is busy
key
75
I.am.unable.to.send.and.receive.messages.MMS,.Vox.MMS
•
Check your phone memory available as it might be full
•
Contact your network operator to check service availability and check MMS parameters
(see page 8)
•
Verify the server center number or your MMS profile with your operator
•
The server center may be swamped try again later
The.
.icon.is.displayed.on.my.standby.screen
•
You have saved too many short messages on your SIM card; delete some of them or
archive them in the product memory
"No.service".is.displayed
•
You are outside of the network coverage area
I.have.already.entered.3.incorrect.PIN.codes
•
Contact your network operator to obtain the PUK code (Personal Unblocking Key)
I.am.unable.to.connect.my.telephone.to.my.computer
•
Install first of all Alcatel's PC suite
•
Use "Install the connection" and perform the installation
•
Check that your computer meets the requirements for Alcatel's PC Suite installation
I.am.unable.to.download.new.files
•
Check for free space
•
Delete some files
•
Select the MicroSD Card to store the files you downloaded
•
Check your subscription status with your operator
The.phone.can't.be.detected.by.others.via.Bluetooth
•
Make sure that Bluetooth is turned on and your cellphone is visible to other users (see
page 56)
My.cellphone.is.dead,.can't.power.on
•
Make sure your battery is not completely used up or damaged.
Remove your battery, remove.your.SIM card then power it on again.
•
•
Hold down
key +
key at same time, then press up
()
ALL User phone data: contacts, photos, messages, files and downloaded applications
such as Java games will be lost. permanently. Please do not remove battery
during resetting.
()
key to reset it.
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