Troubleshooting - Akai MPK 49 Operator's Manual

TROUBLESHOOTING

PROBLEM
The display does not light
up.
No sound from target
device.
Notes sustain continuously.
Sustain pedal works in
reverse.
Arpeggiator and Note
Repeat features are not
synchronized to my clock
source.
Arpeggiator and Note
Repeat features are not
working and my Seq/DAW
is sending clock.
My slider, knob or mod
wheel works in reverse.
Transport control does not
work.
I am only hearing one
sound when I hit different
pads
The pads always play at
maximum velocity (127).
CAUSE
No power.
MPK49 not properly
connected.
MPK49 connected after
software application has
started.
Problem is caused by use
of a USB hub.
Software application not
set to receive MIDI data
from the MPK49.
MPK49's MIDI channel not
the same as application's
incoming MIDI chanel.
Sustain pedal was plugged
in after the MPK49 was
powered on.
Stuck notes due to
incomplete MIDI data.
Sustain pedal was plugged
in after power was turned
on.
Clock source on MPK49
set to "Internal".
Software DAW is not in
play mode.
Controller minimum value
is set higher than its
maximum.
Software does not support
MMC messages, MIDI
START/STOP or the MIDI
CC mode.
12 Level function is
engaged.
Full Level feature is
engaged.
37
SOLUTION
Please make sure that the MPK49 is connected to
your computer and that the computer is powered on.
If using a power adapter, please make sure that the
adapter is plugged into a live power outlet.
Check your computer's USB connection to confirm
that the MPK49 is recognized. If necessary, replug
the connection and restart your computer.
If controlling an external hardware module, make
sure that the MIDI cable is connected from the
MPK49 to the device's MIDI IN port.
Restart the software application with the controller
plugged in.
Unplug the MPK49 from the USB hub and connect
directly to the computer.
Ensure that the MPK49 or "USB" MIDI device is
listed as an active MIDI source in your application.
Usually, the MIDI settings can be accessed through
the application's Preferences menu.
Make sure that the MPK49 is sending MIDI
information on the channel that the target device
expects.
Turn the unit's power off, wait a moment and then
turn it on again.
Turn the unit's power off, wait a moment and then
turn it on again.
With the pedal plugged in, turn the unit's power off,
wait a moment, and turn it on again.
In Global Mode, change the MIDI Clock setting to
"External". Also, make sure that the software you
are using is set to send MIDI Clock to the MPK49.
If your software DAW is not playing, it will not be
sending clock.
Edit the controller and set the minimum value to be
lower than the maximum.
Edit the transport control to send MIDI messages
instead. Make sure that the Transport mode you are
using on the MPK matches the receive modes of
your software.
When engaged, the 12 Level function will map the
last hit pad to all 12 pads. Deactivate 12 Level to
return to normal operation.
When engaged, the Full Level function will cause all
the pads to output maximum velocity, no matter how
hard they are hit. Turn off Full Level to return to
normal operation.