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Troubleshooting
If you experience a technical problem, the first thing you should do is make sure you
properly followed the instructions in this guide.
If the problem is related to the AcomData PushButton™ Manager or to the function of
the Drive itself (for example: nothing happens when you press the PushButton™) and
you followed the instructions properly, please contact AcomData Technical support.
How to reach AcomData Technical Support:
a) submit a Technical Support form, which can be accessed in the Customer Support
section at www.acomdata.com;
b) e-mail techsupport@acomdata.com;
c) call (909) 348-0680
If the problem is related specifically to Retrospect Express, the first thing you should
do is check the Help menu in Retrospect Express. The solutions for most issues can be
found there. If you cannot resolve the issue that way, we recommend that you go to
the Dantz Support page at http://www.dantz.com/en/support/index.dtml and select
one of the support options.
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