Sony XBR-55X900H Service Manual
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Sony XBR-55X900H Service Manual

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Table of Contents

2020/06/27 06:31:32 (GMT+09:00)
SERVICE MANUAL (COMMON)
ORIGINAL MANUAL ISSUE DATE:
(See next page for revision )
Conditions of Use:
(1) Please use this information only for the purpose of performing repair, maintenance and/or configuration services of the Sony products
(hereinafter the "Repair services") under the service agreement entered into with the Sony group company (hereinafter the "Service
agreement"). Using this information for any purpose other than the purpose described foregoing is forbidden.
(2) Only the Authorized Servicer's officers, employees or subcontractors (including their officers and employees) whose duties justify a need-to-
know and who have agreed to hold confidential this information (collectively hereinafter the "Permitted users") are permitted to access and
use this information. To disclose or disseminate to any person other than the Permitted users is forbidden.
(3) Destroy or erase any and all portion of this information promptly in an irrecoverable and secure fashion after achieving the purpose
described in Section (1) above.
(4) Do not copy, replicate, reproduce, alter, translate, transmit, sell, lease, or distribute this information in whole or in part without the prior
written permission of the author.
(Notwithstanding foregoing, it is permitted to copy and distribute this information to the Permitted users.)
(5) Please notify immediately any leakage, loss, theft, misappropriation, or other misuse of this information by e-mail to the following address:
somk-gcs-tissnexim-adm@jp.sony.com
(6) In addition to the above, the terms and conditions of the Service agreement shall be applied to using this information.
Revision of Information:
This information may be changed or updated at any time without any prior notice. Please confirm that this information is up-to-date before
using it.
2020.03
GN6UR CHASSIS
Segment: NX/NXB
9-888-784-02
LCD TV
Sony EMCS (M) Sdn. Bhd., SVPM
© 2020.06
SYS SET

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Summary of Contents for Sony XBR-55X900H

  • Page 1 Conditions of Use: (1) Please use this information only for the purpose of performing repair, maintenance and/or configuration services of the Sony products (hereinafter the “Repair services”) under the service agreement entered into with the Sony group company (hereinafter the “Service agreement”).

  • Page 2: Revision History

    2020/06/27 06:31:32 (GMT+09:00) REVISION HISTORY Version Date Subject 2020.03 Issue 2020.06 Add software update info ( pg. 95) SYS SET...

  • Page 3: Model Lists

    2020/06/27 06:31:32 (GMT+09:00) MODEL LISTS THIS SERVICE MANUAL CONTAINS COMMON INFORMATION FOR BELOW REGIONS AND MODELS: REGION AMERICA CHINA ASIA EUROPE JAPAN MODEL XBR-55X900H XBR-65X900H XBR-75X900H XBR-85X900H KD-55X9000H KD-65X9000H KD-75X9000H KD-85X9000H KD-55XH9005 KM-65X9000H KD-75XH9005 KM-85X9000H KM-55X9000H KD-65XH9005 KM-75X9000H KD-85XH9096 FW-55BZ40H FW-65BZ40H FW-75BZ40H FW-85BZ40H SYS SET...
  • Page 4 2020/06/27 06:31:32 (GMT+09:00) TABLE OF CONTENTS Title Page SECTION 1 : SAFETY NOTES SECTION 2 : SELF DIAGNOSTIC FUNCTION SECTION 3 : TROUBLE SHOOTING SECTION 4 : SERVICE ADJUSMENT SECTION 5 : DIAGRAMS SECTION 6 : PANEL HANDLING Please refer Service Manual – Unique for below information : ▪...

  • Page 5: Safety Notes

    ! mark on the exploded views, and in the parts inverter circuit. (High voltage occurs at the inverter circuit at 650Vrms) list are critical for safe operation. Replace these components with Sony parts whose part numbers appear as shown in this manual or in 7) Always clean the LCD panel with a soft cloth material.
  • Page 6 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 1 S A F E T Y N O T E S 10) During the repair, DO NOT leave the Power On or Burn-in period for Refer to the panel handling chapter of each Service manual, more than 1 hour while the TV is face down on a cloth.
  • Page 7 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 1 S A F E T Y N O T E S To reduce the risk of image retention: Other feature •Fill the screen by changing [Wide mode] to eliminate the black bars. The screen brightness is automatically reduced when displaying still Select [Wide mode] other than [Normal].
  • Page 8 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 1 S A F E T Y N O T E S ※Things to prepare in advance 1) Caution for Board handling(Stress) Be sure to observe the following contents. ESD wrist-strap ① Hold the board with both hands ESD cushion/sheet ②...
  • Page 9 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 1 S A F E T Y N O T E S ④Regardless of Good board or Defective board, always put it ⑦Do not hold Heat-Sink when take out or install it.. on ESD cushion/sheet slowly.
  • Page 10 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 1 S A F E T Y N O T E S ※Installation example of wrist-strap ③When holding board, do not hit/touch to Plastic part(s) Please connect the clip to the metal part of the chassis of the TV with the wristband grounded.

  • Page 11: Rms Value

    2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 1 S A F E T Y N O T E S 1-6. Leakage Test 1-4. Caution About the Lithium Battery (To protect electric shock when customer touch the terminal.) 1) Danger of explosion if battery is incorrectly replaced. Replace only Leakage current can be measured by V: Voltmeter or oscilloscope with the same or equivalent type.
  • Page 12 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 1 S A F E T Y N O T E S 1-7. How to Find a Good Earth Ground The servicing of these boards requires special precautions. It is 1)A cold-water pipe is a guaranteed earth ground; the cover-plate strongly recommended to use Lead Free Solder material in order to retaining screw on most AC outlet boxes is also at earth ground.

  • Page 13: Self-Diagnostic Function

    2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 2 S E L F D I A G N O S T I C F U N C T I O N The units in this manual contain a self-diagnostic function. If an error occurs, the Smart Core Red LED will automatically begin to flash. The number of times the LED flashes translates to a probable source of the problem.
  • Page 14 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 2 S E L F D I A G N O S T I C F U N C T I O N Self Diagnosis Quick Reference (Not LED blinking [Record Only]) Error Item NX/NXB TU_DEMOD...
  • Page 15 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 2 S E L F D I A G N O S T I C F U N C T I O N Self Diagnosis Service Menu Entry (Self Diagnosis Display) Exit - Go to the standby by a remote.
  • Page 16 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 2 S E L F D I A G N O S T I C F U N C T I O N Retry Limitation by Remote/Power Key Smart Core Error Name Retry Permission Times Note Red LED blinking...

  • Page 17: Triage Chart

    S E C T I O N 3 T R O U B L E S H O O T I N G Triage Chart Sony KD-* Technical Triage Summary Sheet Before you make the service call… 1. Confirm the symptom from the customer.
  • Page 18 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 1.0 No power BM5/BM5S Board Model No Power Check STBY 3.3V Replace C1708 Between G* Board to G* Board near CN1700 on BM5/BM5S Board...
  • Page 19 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 1.2 No Power u-com Failure BM5 Board LCD Model P-on u-com control signal path summary PGOOD_1 3.3V_STBY #pin6 #pin9...
  • Page 20 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 1.2 No Power u-com Failure BM5 Board LCD Model START Check 12V_MON Check 12.7V_MAIN Line Check VDD R462 Voltage.
  • Page 21 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 1.2 No Power u-com Failure BM5 Board LCD Model Previous page Check P_ON_#2 Check BL_ON CL417 Change IC401 CL420 R471...
  • Page 22 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 1.2 No Power u-com Failure BM5S Board OLED Model P-on u-com control signal path summary PGOOD_1 3.3V_STBY #pin6 #pin9...
  • Page 23 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 1.2 No Power u-com Failure BM5S Board OLED Model START Check 12.7V_MAIN Line and 12.7V_AUDIO Line (from G board).
  • Page 24 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 1.2 No Power u-com Failure BM5S Board OLED Model Previous page Check P_ON_#2 Check BL_ON CL417 Change IC401 CL420 R471...
  • Page 25 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 1.3 No Power DDCON/LDO Checking item summary BM5 and BM5S Board Model Board Operation IC Ref Voltage supply Output ref.
  • Page 26 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 1.3 No Power DDCON/LDO Checking item summary BM5S Board Model Board Operation IC Ref Voltage supply Output ref.
  • Page 27 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 1.3 No Power DDCON/LDO DDCONs check BM5 and BM5S Board Model Please refer page 25 - 26 for Ref number. START Check IC600 Vcc voltage Check Vcc voltage...
  • Page 28 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 1.3 No Power DDCON/LDO DDCONs and LDO check BM5 and BM5S Board Model Board Operation IC Ref Voltage supply Please refer page 25 - 26 for Ref number.
  • Page 29 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 1.3 No Power DDCON/LDO LDOs check BM5 and BM5S Board Model Please refer page 25 - 26 for Ref number. START Check 3.3V_MAIN DDCON...
  • Page 30 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 1.4 No Power – Muffin5 Failure Muffin Fail Suspected Muffin LOG is Write DDR check Replace DDR Is there DDR error? displayed bootloader...
  • Page 31 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 1.5 No Power – Muffin5 Replacement Muffin5 replacement flow eMMC need to be eMMC replacement replaced when changing Muffin5.
  • Page 32 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 2.0 : 2x LED Blinking (Main power Error) BM5/BM5S Board 2x blinking Check “12.7V_MAIN” at pin 5~8 of CN1700/1701 on BM5 Board G Board CN1700 on BM5S Board,...

  • Page 33: Troubleshooting

    2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G Check point for BM5 Name Board PWB (A side) Detail CN1700/ CN1701 CN1700/ CN1701 5,7pin 12.7V_MAIN SECTION 1 SECTION 2 SECTION 3...
  • Page 34 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G Check point for BM5S Name Board PWB (A side) Detail CN1700 CN1700 BM5S 5,7pin 12.7V_MAI SECTION 1 SECTION 2 SECTION 3 SECTION 4...
  • Page 35 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 2.1 : Contents of 3x LED Blinking Error Item Number of STBY LED Blinking Description Valhalla DC_ALERT Main 5V power failure AUD_ERR...
  • Page 36 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 2.1 : 3x LED Blinking (DC Alert) BM5/BM5S Board 3x blinking (DC Alert) Check “12.7V_MAIN” Check “5.0V_VBUS” at pin 5~8 of CN1700/1701 on BM5 Board at C611...
  • Page 37 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G Check point for BM5 Name Board PWB (A side) Detail CN1700/ CN1701 CN1700/ 5,7pin CN1701 12.7V_MAIN 5.0V_VBUS at C611 SECTION 1 SECTION 2...
  • Page 38 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G Check point for BM5S Name Board PWB (A side) Detail CN1700 5,7pin 12.7V_MAI CN1700 5.0V_VBUS at C611 BM5S SECTION 1 SECTION 2...
  • Page 39 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 2.2 : Contents of 3x LED Blinking Error Item Number of STBY LED Blinking Description Valhalla DC_ALERT Main 5V power failure AUD_ERR...
  • Page 40 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 2.2 : 3x LED Blinking (AUD_ERR) 3x blinking (AUD_ERR) Measure the Speaker impedance by multi-meter Replace Less than 10Ω...
  • Page 41 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 2.3 : Contents of 4x LED Blinking Error Item Number of STBY LED Blinking Description Valhalla LD_ERR LED driver failure/LED voltage protection OLED...
  • Page 42 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 2.3 : 4x LED Blinking (LD-ERR) BM5/BM5S Board 4x blinking (LD_ERR) Check “LD_ERR” Voltage High on BM5 Board LCD model ? Panel “LD_ERR_DET”...
  • Page 43 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G Check point for BM5 Name Board PWB (A side) Detail (B side) LD_ERR (B side) LD_ERR is represented as yellow line SECTION 1 SECTION 2...
  • Page 44 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G Check point for BM5S Name Board PWB (A side) Detail (B side) CL5204 BM5S CL5204 LD_ERR_DET SECTION 1 SECTION 2 SECTION 3...
  • Page 45 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 2.4 : Contents of 4x LED Blinking Error Item Number of STBY LED Blinking Description Valhalla LD_ERR LED driver failure/LED voltage protection OLED...
  • Page 46 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 2.4 : 4x LED Blinking (BCM_ERR) BM5/BM5S Board 4x blinking (BCM_ERR) Check “LD_RDY” Voltage High on BM5 Board LCD model ? Panel “BE_LD_RDY”...
  • Page 47 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G Check point for BM5 Name Board PWB (A side) Detail (B side) LD_RDY (B side) LD_RDY is represented as yellow line SECTION 1 SECTION 2...
  • Page 48 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G Check point for BM5S Name Board PWB (A side) Detail (B side) CL5223 BM5S CL5223 BE_LD_RDY SECTION 1 SECTION 2 SECTION 3...
  • Page 49 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 2.5 : 5x LED Blinking (Panel ID Error) 5-times blinking Replace Replace BM5/BM5S Panel (T-con) Board Check Replace VDD on T-CON Board...
  • Page 50 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 2.6 : 6x LED Blinking (BACKLIGHT_ERR) BM5/BM5S Board 6x blinking Harness / Connection Symptom Check “BL_ERR” Voltage Check broken Improvement...
  • Page 51 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G Check point for BM5 Name Board PWB (A side) Detail (B side) JL1703 (B side) JL1703 BL_ERR SECTION 1 SECTION 2...
  • Page 52 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G Check point for BM5S Name Board PWB (A side) Detail (B side) JL1706 (B side) BM5S JL1706 BL_ERR SECTION 1...
  • Page 53 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 2.7 : 7x LED Blinking (TEMP_ERR) 7x blinking Setting circumstance is OK? Set to another Temperature, location, etc.
  • Page 54 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 2.8 : 8x LED Blinking (4KBE_ERR) 8x blinking Replace BM5S Board SECTION 1 SECTION 2 SECTION 3 SECTION 4 SECTION 5 SECTION 6...
  • Page 55 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 3.1 No Sound for Speaker No Sound Speaker Check ・[Speakers] setting is [TV Speakers]? ・Nothing is connected to Headphone terminal and Bluetooth ? ※...
  • Page 56 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 3.2 No Sound for Headphone out / Audio out / Optical out No Sound No Sound Headphone out / Audio out (Trinity model Only) Opt out Check [Settings]...
  • Page 57 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 3.7 No Sound Tuner No Sound with normal picture Only RF tuner input? Please refer Audio Check IC1000 (SOC) troubleshooting SECTION 1...
  • Page 58 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 3.8 No Sound: HDMI 1/2/3/4 No Sound Check the picture Refer to 4.5 HDMI NO PICTURE Check sound by other TV set Refer to 3.0 No Sound which is same model...

  • Page 59: Troubleshooting

    2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 4.0 No Picture BM5 Board LCD Model No Picture Replace Refer to the flow 1.0 Check Smart Core the V by One FFC Got Any Normal and check the power...
  • Page 60 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 4.0 No Picture BM5S Board OLED Model No Picture Replace Check Smart Core Refer to the flow 1.0 the V by One FFC Got Any Normal Behavior...
  • Page 61 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 4.1 : Video Analog Signal Path Video (Side Mini Jack) AL31:CVBS0P CVBS0P AH9:GPIO56 VIDEO_DET IC1000 SECTION 1 SECTION 2 SECTION 3 SECTION 4...
  • Page 62 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 4.2 : No Picture (BM5/BM5S) No Picture Video No Picture Check J2800 Check if input OSD NG (Vpp: 0V) Connection, is GREY OUT...
  • Page 63 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 4.2/4.3 : Input Skip function (BM5/BM5S) Condition Actions to be taken Refer to IC troubleshooting for further Muffin [IC1000] investigation Problem...
  • Page 64 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 4.2/4.3 : Input Skip function (BM5/BM5S) Non-Detect Detect Input Signal (Typical) (Typical) VIDEO_DET Video 3.3V IC1000 AH9-GPIO56 Video (Side Mini Jack) SECTION 1...
  • Page 65 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 4.4 No Picture Tuner IC1000 (SoC) IF/AGC Video Analog Demod. TU300* Digital Demod. X_Demod_RST_STBY DVB-T/T2 Audio IC3100 DTMB Digital...
  • Page 66 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 4.4 No Picture Tuner Notes: I2C RF input no picture / noisy picture - Parts for I2C SDA line: R3066, C3063 - Parts for I2C SCL line : R3065, C3062 Waveform confirmation point •...
  • Page 67 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 4.4 No Picture Tuner FOR 12V LNB Voltage Checking: @ AEP and JP +12V_LNB Voltage Checking Check LNB power line Check P_ON_HL signal line MOSFET...
  • Page 68 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 4.4 No Picture Tuner (BM5) BM5 Tuner potion(Top View) BM5 (Top View) 3.3V BM5 Tuner potion(Bottom View) C3217 F3200 JL3036 : I2C_TU_SDA...
  • Page 69 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 4.4 No Picture Tuner FOR ANALOG TUNING: @ All destination except JP Notes: - Parts for IFOUT_N line : R3001, R3013, C3011 - Parts for IFOUT_P line : R3000, R3012, C3010 - Parts for IFAGC line : R3260 ,R3040, C3004...
  • Page 70 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 4.4 No Picture Tuner FOR DIGITAL TUNING 1: @ For TW, NA-ATSC(MX/UC) , CH/HK, LA, PA Notes: - Parts for IFOUT_N line : R3001, R3013, C3011 Digital Tuning 1...
  • Page 71 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 4.4 No Picture Tuner FOR DIGITAL TUNING 2: @ AEP, JP, US ATSC3.0 and Philippines Notes: I2C - Parts for I2C SDA line: R3066, C3263 Digital Tuning 2 - Parts for I2C SCL line : R3065, C3262...
  • Page 72 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 4.4 No Picture Tuner (BM5) BM5(Top View) R3108 C3262 C3116 R3013 C3263 R3116 R3001 IFOUT_N R3115 IFOUT_P R3114 R3260...
  • Page 73 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 4.4 No Picture Tuner (BM5) C3004 BM5 (Bottom View) R3055 RB3001 C3011 C3010 BM3J19 Bottom View SECTION 1 SECTION 2 SECTION 3...
  • Page 74 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 4.5 No Picture : HDMI 1/2/3/4 No Picture ① Check HDMI cable Change HDMI cable Check the below point Other Input is OK Check other ・Check +5V_Power line CL4024/4027/4025/4026...
  • Page 75 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 5.0 Key Switch Buttons Error Check harness connection Side key buttons error between B-board and switch Harness connection issue module Change switch module...
  • Page 76 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 5.1 IR Remote Commander Error IR remote commander does not Check harness connection Harness connection respond between B-board and Smart Core issue Change harness between B-board...
  • Page 77 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 5.2 Light Sensor Error Setting is “ON” Check harness Check UI setting and Backlight level does not connection between Harness connection change when ambient light...
  • Page 78 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 6.0 Network Malfunction : Ethernet (Wired) [Network Set-up] >[Wired Set-up] on the TV Connection Fail Connection Results Connection Results B board Cable Connection...
  • Page 79 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 6.2 Wireless Network malfunction (1/2) 1) Internal Wireless Network malfunction Wireless Network on the TV Is the Wi-Fi radio Error message or no scan result appear in the strength too weak Bxx Board...
  • Page 80 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 6.2 Wireless Network malfunction (2/2) From previous page Check harness connection is OK between Connect properly Loose harness Wi-Fi/BT module and Bxx Change harness...
  • Page 81 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 6.3 Bluetooth malfunction Voice Remote doesn’t work Bluetooth Mouse/Keyboard/Controller doesn’t work Bluetooth Speaker/Headphone/ doesn’t work Please refer Voice Remote manual Home >...
  • Page 82 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 3 T R O U B L E S H O O T I N G 6.4 Built in Mic Malfunction Built in mic doesn’t work [“Ok Google” detection] ⇒ On [Settings] >[“Ok Google”...

  • Page 83: Service Adjustment

    2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 4 S E R V I C E A D J U S T M E N T When finished the operation of service mode, please AC Plug OFF/ON to the TV set. *If you do not plug AC OFF/ON, the Service Mode App will be remained and user can see the Service Mode after RC ON.
  • Page 84 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 4 S E R V I C E A D J U S T M E N T Summary of Service Control Function The flow of control Service mode on <Display or i+(info)> <5> <Vol. Up> <Power> Close Service menu <Home>...

  • Page 85: Software Version

    2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 4 S E R V I C E A D J U S T M E N T Software Version 1) In Service Mode, select “Model Information”, press “Enter” or → button to enter Status Information Main Micro Service Mode SW Version:...

  • Page 86: Serial Number Edit

    2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 4 S E R V I C E A D J U S T M E N T Serial Number Edit (1) In “Service Mode”, select “Model Information” by Service Mode pressing “↑” or “↓” then pressing “Enter” or “→” Model Information >>...
  • Page 87 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 4 S E R V I C E A D J U S T M E N T Serial Number Edit (2) YES is selected, the input data is saved into Model EEPROM.
  • Page 88 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 4 S E R V I C E A D J U S T M E N T Model Number Setting 1) In “Service Mode”, select “Model Service Mode Model Model Information >>...
  • Page 89 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 4 S E R V I C E A D J U S T M E N T WB Adjustment (If necessary) In “Panel/PQ” service mode “WB Adjustment” category by “↑” or “↓”. Go to “WB Adjustment”, press →...
  • Page 90 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 4 S E R V I C E A D J U S T M E N T WB/Mura/CUC data transfer (LCD Model only) Please apply Main board or panel is replaced. In “Panel/PQ”...
  • Page 91 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 4 S E R V I C E A D J U S T M E N T WB data transfer (OLED only) Please apply Main board or panel is replaced. 1. In “Panel/PQ” service mode “WB/Mura/CUC data transfer”...
  • Page 92 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 4 S E R V I C E A D J U S T M E N T CUC data transfer (OLED only) Please apply Main board or panel is replaced. 1. In “Panel/PQ” service mode “WB/Mura/CUC data transfer”...
  • Page 93 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 4 S E R V I C E A D J U S T M E N T HDD Performance Check (EU only) In “Service Mode”, select Service Mode General Setting “General Setting” by >>...
  • Page 94 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 4 S E R V I C E A D J U S T M E N T HDD Re-Register (EU only) In “Service Mode”, select “General Service Mode General Setting Setting” by pressing “↑” or “↓” then Model Information >>...
  • Page 95 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 4 S E R V I C E A D J U S T M E N T Caution: Do not power off while How to USB update the update is in progress. 1:Download USB image and unzip file.
  • Page 96 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 4 S E R V I C E A D J U S T M E N T Force Factory Data Reset (FDR) by control buttons 1 Key Key type Center Key Model Procedure 1) Press and hold Center Key.
  • Page 97 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 5 D I A G R A M S Some control lines are left out. * depend on destinations. *ACAS Center Key Video signal Audio signal Light Sens. W/R LEDs Control Bus IR Rx Temp Sens.
  • Page 98 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 5 D I A G R A M S 55” SECTION 1 SECTION 2 SECTION 3 SECTION 4 SECTION 5 SECTION 6 SYS SET...
  • Page 99 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 5 D I A G R A M S 65” SECTION 1 SECTION 2 SECTION 3 SECTION 4 SECTION 5 SECTION 6 SYS SET...
  • Page 100 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 5 D I A G R A M S 75” SECTION 1 SECTION 2 SECTION 3 SECTION 4 SECTION 5 SECTION 6 SYS SET...
  • Page 101 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 5 D I A G R A M S 85” SECTION 1 SECTION 2 SECTION 3 SECTION 4 SECTION 5 SECTION 6 SYS SET...
  • Page 102 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 6 P A N E L H A N D L I N G 1. Un-Packing Caution: Does not apply when vacuum handling jig is used. 1. Take out panel from carton box by 2 operators. 2.

  • Page 103: Front View

    2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 6 P A N E L H A N D L I N G 1. Un-Packing 3. Please make protection for remaining modules to avoid abnormal hitting when take out modules. Example: Protection board Protection board Protection board...
  • Page 104 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 6 P A N E L H A N D L I N G 1. Un-Packing Caution: Does not apply when vacuum handling jig is used. 4. Do not hold or press O-Cell. SECTION 1 SECTION 2 SECTION 3...
  • Page 105 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 6 P A N E L H A N D L I N G 1. Un-Packing Caution: Does not apply when vacuum handling jig is used. 5. Put on to table & remove the protection bag. Caution: To avoid hitting the center area of bottom AL frame for smart core Support L/R must be used! Support L/R SECTION 1...
  • Page 106 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 6 P A N E L H A N D L I N G 2. Carrying Caution: Does not apply when vacuum handling jig is used. 1. Carry panel vertically. Horizontally. Twisting. 2.
  • Page 107 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 6 P A N E L H A N D L I N G 2. Carrying Caution: Does not apply when vacuum handling jig is used. 3. Hold panel by 2 people. 4.
  • Page 108 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 6 P A N E L H A N D L I N G 3. Placing to table SECTION 1 SECTION 2 SECTION 3 SECTION 4 SECTION 5 SECTION 6 SYS SET...
  • Page 109 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 6 P A N E L H A N D L I N G 4. Other 1. Do not press the panel during assembly and disassembly. 2. Do not touch Panel module without gloves. SECTION 1 SECTION 2 SECTION 3...
  • Page 110 2020/06/27 06:31:32 (GMT+09:00) S E C T I O N 6 P A N E L H A N D L I N G 4. Other 4. Do not grasp the BC hook. 3. Do not grasp Source Shield. 5. Do not grasp the LD Shield. SECTION 1 SECTION 2 SECTION 3...
  • Page 111 2020/06/27 06:31:32 (GMT+09:00) Sony EMCS (M) Sdn. Bhd. English SHES-M 9-888-784-02 © 2020.06 SYS SET...

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