Mobile Internet Troubleshooting - Paytel P6 Series Mechanical Integration Manual

'....' Icon Blinking
(No GSM signal)
'i' Does not appear
(not connected to
Mobile Internet)
Payment speed
has decreased.
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Mobile Internet troubleshooting

Solution
1 Verify whether the data SIM card is placed.
2 If the data SIM card has a PIN code, set it up in the terminal, or remove the
PIN.
3 Check whether the data SIM card is activated with the provider.
4 Verify if the external antenna is correctly connected to the terminal.
5 Check the antenna placement. Relocate the antenna preferably outside the
host machine, do not enclose the antenna in metal.
- Obtain the correct mobile internet settings:
1. APN
2. Username
3. Password
And set the terminal up accordingly.
- The terminal will automatically fall back to the GPRS(2G) service if the
3G/HSPA service is not available, causing a possible slowdown in
transaction speeds. Consult with your mobile internet service provider if
this happens regularly.
Table 22 – Mobile Internet troubleshooting
Fig. 25 - Mobile Internet Status Information
P6X Mechanical Integration Guide
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