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GUARANTEE - TERMS & CONDITIONS
This guarantee applies only to products & parts supplied
by Kingspan, the unvented cylinder manufacturer and
its associated brands. Kingspan guarantees to the
homeowner that for a period of five years from the date of
commissioning, that the products and associated components
installed will be free from defects in materials and
workmanship, subject to the conditions set out below.
Note: this guarantee excludes all pipework and connections
and excludes any ancillary equipment that may be connected
to the product (e.g. descaling equipment, water softeners).
The guarantee is extended to a total of 25 years for the
stainless steel inner vessel in domestic properties and 5 years
for parts supplied with the cylinder.
This guarantee means that the manufacturer will take
responsibility for the cost of guarantee repair of a product by
a Service Engineer approved by the manufacturer, so that the
product shall conform to the manufacturers specification.
The manufacturer reserves the right, at its discretion, to
replace a product or major component where it considers it to
be beyond economical repair.
In the event of a breakdown during the guarantee period
contact our customer service department. Guarantee repair
is free of charge to you for any parts and labour, providing
all the guarantee conditions have been met. Please read the
following conditions before registering your
product and before seeking any guarantee service support.
Important: You must complete the Registration Card
provided & return to: Customer Service Department
The product must be maintained by a competent person*
within 12 months after commissioning, and thereafter at
12-monthly intervals. As the manufacturer, we reserve the
right to seek evidence of this maintenance to our reasonable
satisfaction, before approving any guarantee servicing /
repairs. This may include evidence of completed Service
Record and service agreement / invoice.
* A competent person is defined as a person representing a
business, who has been adjudged by an accredited body (an
example of which is BPEC) to be sufficiently competent to self-
certify that its work complies with Document (G) Part 3 of the
Building Regulations of England and Wales. May include SEI
registered installers and/or FAS trained plumbers who have
completed the renewables technology module.
Any exchanged component will become the legal property of
the manufacturer. This guarantee is valid provided that:
• The product has been installed by a competent installer
and as per the instructions contained in the installation
manual and all relevant Codes of Practice and
Regulations in force at the time of installation.
• Any disinfection has been carried out in accordance with
BS EN 806:4.
• The product has not been modified in any way.
• The system is fed from domestic mains water supply
compliant with Water Regulations 2000.
• The product has only been used for the storage of
wholesome water (max. 250mg/l chloride); for hard
water areas, the use of an electrolytic scale reducer is
recommended.
• Any 3rd party labour charges associated with replacing
the unit or any of its components have been authorised
in advance by the Customer Service/ Technical Support
team.
• It has only been used for the storage of potable water.
• The product has not been subjected to frost, nor has
it been tampered with or been subjected to misuse or
neglect.
• No factory fitted parts have been removed for
unauthorised repair or replacement.
• The Benchmark
Commissioning Checklist and Service
TM
Record included with this product installation manual
have been completed.
• Regular maintenance has been carried out by a
competent person in accordance with the requirements
set out in the maintenance section of the installation
manual.
• The owner or installer has registered the product with
the manufacturer's Customer Service department within
30 days of commissioning/occupation (in new build).
Failure to do so may result in a reduced guarantee
period.
• Evidence of purchase and date of supply must be
submitted upon making a claim.
• Only replacement parts authorised by the manufacturer
have been used.
• If a defect arises and a valid claim is received within
the guarantee period, at its option and to the extent
permitted by law the manufacturer shall either:
1) Repair the defect at no charge, using new or refurbished
replacement parts or
2) Exchange the product with a product that is new or which
has been manufactured using new or serviceable used parts
or
3) Refund the purchase price or a reasonable proportion of
the purchase price. The manufacturer reserves the right to
inspect the product at your home before proceeding with any
guarantee repair or replacement.
Green Storage WB Range
Installation & Maintenance Instructions
Any valid guarantee claims or guarantee service does
not extend the original guarantee period. Information on
extended guarantee is available upon request.
The guarantee only applies to the property at which the
product was originally installed and applies only to properties
in the United Kingdom and Ireland. The guarantee is fully
transferable from a change of legal ownership of the
property.
Exclusions
The manufacturer will not be liable for any fault or costs
arising from incorrect installation, incorrect application,
lack of regular maintenance or neglect, accidental damage,
malicious damage, misuse, any alteration, tampering or
repair carried by a non-competent person.
The guarantee does not cover:
• The product, if the factory fitted temperature and
pressure relief valve has been tampered with or
removed.
• The effects of scale build up or the effects of corrosion.
• Any consequential losses caused by the failure or
malfunction of the product.
• Faults and any associated costs arising from lack of
power or water.
• Failure incurred by water contamination, air pollution
and natural disasters.
• Installations outside the United Kingdom or Ireland.
• Any consequential loss, loss of profits, revenues or
receipts howsoever arising from any non-conformity or
defect affecting the product or from any delay in repair
or replacement of the product.
• Any loss or damage caused by delay in conduct of
services or supply of parts required to rectify the non-
conformity or defect.
• Cost of repair or replacement of any product
consumables or decorative finishes, such as filters and
casings.
The manufacturer shall not be responsible for any
consequential damage, howsoever caused.
This guarantee does not affect any legal rights you may
have as a consumer under applicable national legislation
governing your purchase of this product.
Manufactured by, Kingspan Water & Energy, Tadman Street,
Wakefield, West Yorkshire, WF1 5QU, www.kingspan.com
The manufacturer shall make final determination as to the
validity of any guarantee claim, and shall be entitled to
charge you all reasonable costs incurred in investigating
the claim where no fault is found, or the guarantee claim is
rejected in accordance with these conditions.
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