Error Code/Superficial Phenomenon-Based Troubleshooting - Epson WF-R8590 Service Manual

EPSON WF-R8590/WF-R8591/WF-R8593

1.3.1.2 Error Code/Superficial Phenomenon-Based Troubleshooting

This section explains the troubleshooting procedures based on the error codes and superficial phenomenon.
 When an error occurs, it may be displayed on the LCD panel with a message instead of
an error code. To check the error code, print out a fax log.
 If the problem is not solved even after carrying out the remedy shown in the Table 1-11,
print out a protocol trace to analyze the cause of the error.
Table 1-11. Troubleshooting Based on the Error Code/Superficial Phenomenon
Error code (LCD
Message)/Phenomenon
Communication Error
(The error is indicated with
error code on the fax log.)
Line Busy
No answer
Power fail
706,880-884,F21,F27-
F28,F2F,F51,F59
Memory full
871
F60
F61
F62
F63
F64
Cannot receive faxes
Cannot dial
Cannot receive/send faxes
in color
Description
Communication error
The line is busy.
The other end of the line does not
answer.
The other end of the line
answered but no answer tone is
detected.
Power failure occurred during
sending/receiving/printing/redial i
ng.
A system error (fax circuit failure)
occurs
Out of Memory
Maximum number of files is
exceeded
A scanner fatal error occurred
A printer fatal error occurred
Reserved
ADF document mis-feed or paper
jam occurs
The memory for printing received
image is full
The telephone cable is not
connected properly.
The telephone line is not working. Verify if the phone line works by connecting to a phone to it.
Auto answer is set to "N".
DRD setting is incorrect.
Calling signal cannot be detected.
The telephone cable is not
connected properly.
The telephone line is not working.
Pulse/Tone dial setting error
ECM is set to off.
Fax mode is set to "B&W only".
Fatal Error Code List
Turn off v.34 and try again.
Turn off ECM and try again.
When using xDSL, check the connection from "Line" jack to the fax
via the xDSL splitter.
When using TAM, check the connection from "Line" jack to the
TAM via the fax.
Check if the telephone line makes any sounds.
Try again later.
Check the number and dial again.
Confirm the P/S Board Connector Cable or P/S Board is not
damaged, and retry.
Replace the FAX board with a new one.
Ask the sender to re-send the fax in several batches.
Table 1-3 "Fatal Error List (Printer) " (p.20)
• See
Table 1-4 "Fatal Error List (ADF/Scanner)" (p.28)
• See
• Set the documents and try again.
• If a paper jam error occurs, remove the jammed paper and try again.
Ask the sender to re-send the fax in several batches.
Connect the telephone cable properly.
Set to "Y".
Set the setting to "ALL" and try again. Should other ring patterns be
selected, contact the telephone company.
Contact the telephone company or obtain the fax log for more
analysis.
Connect the telephone cable properly.
Verify if the phone line works by connecting to a phone to it.
Turn the setting to the other one and try again.
Set to on and try again.
Set to "B&W/Color".
Remedy
.
.
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Revision F
37
Confidential