Warranty - Onyx SMART READING Series User Manual

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12. Warranty

12.1 Scope of Warranty
12.1.1 The device：One-year warranty；
12.1.2 If within 15 days from the date of purchase, any faults caused by quality
problem of the product itself under normal operation and without overhaul, you can
replace the same type of product or enjoy maintenance services for free；
12.1.3 If within one year from the date of purchase, any faults caused by quality
problem of the product itself under normal operation and without overhaul, you can
enjoy maintenance services for free；
12.1.4 If within three-years from the date of purchase, the product has any faults,
you can get maintenance services with a fee；
12.1.5 Above warranty or maintenance are limited to the fault of electrical
components, including the hardware mainboard and display, not including housing,
brochures, package, headphones and other consumables and accessories.
12.2 Beyond the scope of warranty
The following conditions are not covered by the warranty, even if in the applicable
time period, the warranty will no longer works for it, but still can enjoy the fee-based
services.
12.2.1 Faulted device without ONYX BOOX brand；
12.2.2 Faulted device caused by dismantling and repairing without permission.
12.2.3 The serial number of the faulted device has been changed or lost.；
12.2.4 The device is damaged due to personal factors or not being used under
specific environment. For example, use the device in the environment where too wet or
too dry, in high temperature or with instable voltage or current, etc.；
12.2.5 The device is damaged by accident or improper use, including devices filled
with warter, rupture， collision, unnormal pluging, pests, ect.
12.2.6 Due to natural consumption, including natural consumption, wear and aging
of housing and accessories.
12.2.7 Damage caused by force majeure, such as fires , floods , earthquakes and
other natural disasters
12.2.8 The device is faulted by operating the software beyond the range that SDK
permitted.
12.2.9 The device has been identified that it is not produced by ONYX.
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