Troubleshooting - Panasonic KX-TGB850 Series Operating Instructions Manual

Useful Information

Troubleshooting

No dial tone
● Use only the telephone line cord supplied.
● Check that the telephone line cord is
connected properly.
● Check that the mains power is connected
properly.
No display
● Check that the batteries are inserted correctly
and fully charged. Use only approved
rechargeable batteries supplied.
● Reset the unit by removing the batteries
and disconnecting the mains power. Wait for
around 15 seconds before connecting it again.
Allow up to one minute for the handset and
base unit to synchronize.
LCD and key backlight does not light up
during operation
● Battery charge is low. Fully charge the
batteries.
icon is not displayed
● Handset is out of range. Move closer to the
base unit.
● Check that the mains power is connected
properly.
icon is not scrolling during charge
● Adjust the handset slightly on the charger.
● Clean the charge contacts with a dry cloth.
● Check that the charger power is connected
properly.
● The battery is full. When the handset is fully
charged, icon will appear steadily on the
display.
34
No Caller Display
● You must subscribe to Caller ID service.
Contact your phone service provider for
details.
● The caller may have withheld their number.
● The record cannot be found in the phonebook.
Check that the correct name/number is stored
in the phonebook, with the full area code.
I have forgotten my PIN!
● Restore the phone to its default settings, see
page 27.
Cannot register a handset to the base
unit
● Up to a maximum of 4 handsets can be
registered to the base unit. De-register a
handset in order to register a new one, see
page 27.
● Check that correct PIN code (default = 0000)
has been entered.
● Check that the handset and base unit are at
least one metre away from other electrical
equipment to avoid interference when
registering.
Handset does not ring
● The handset ringer volume may be set to Off,
see page 23.
Base unit does not ring
● The base unit ringer volume may be set to
Off, see page 23.
Noise interference on my phone or on
other electrical equipment nearby
● Place the phone at least one metre away from
electrical appliances or any metal obstructions
to avoid any risk of interference.
Answering machine will not record new
messages
● Is the recording memory full? Play and delete
messages.
● Is the greeting message set to "Answer
only"? Change the greeting message to
"Record also".