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Cannot Access Files on the Network Storage
Server
If the Network Storage Server can be seen on the network, but
cannot be accessed, check that:
The computer has been mapped to the Network Storage
Server.
The Share has been set up for sharing and is not password
protected.
Cannot Access the Administration System
If this happens, check that:
The cables connecting the computer, the Hub or the Network
Storage Server are not loose or damaged.
You are running Microsoft Internet Explorer 4.0 (or above) or
Netscape Navigator 4.5 (or above) as your Web browser.
The IP Address is on the correct subnet by running the
Discovery Application.
Forgotten Administration System Password
If you forget your Login password to the Administration System,
you can reset the password to its default setting. Restart the
Network Storage Server in Failsafe Mode and reset the password
to admin. See the
"Failsafe Mode"
further information.
section on
page 21
for
Installation Problems
TCP/IP Protocol Required
If during installation, the Discovery Application displays an error
message that reads TCP/IP Protocol Required, TCP/IP must be
installed on your PC. To install TCP/IP, follow the instructions
below.
From the task bar at the bottom of your screen, select:
1
Start, Settings and then Control Panel.
2
Double-click the Network icon from the Control Panel window.
3
Select the Configuration tab when the Network window opens.
Click Add.
4
Select Protocol from the list that appears in the window.
5
Click Add.
6
A window titled Select Network Protocol should appear. There
are two lists inside this window.
7
Select Microsoft from the Manufacturers list.
8
Select TCP/IP from the Network Protocols list.
Click OK.
9
Select TCP/IP from the list on the Configuration tab.
10
11
Click OK.
If you need further information about setting up TCP/IP on your
PC, refer to the 'Using Your Network' section contained in the
OfficeConnect Network Assistant CD-ROM that accompanies this
product.
32
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