Support From Your Network Supplier - 3Com IntelliJack NJ200 User Manual

Technical Support

Support from Your Network Supplier

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3Com Connection Assistant
The 3Com Connection Assistant is interactive software that gives you an easy
to use diagnostic and repair tool. Using this tool makes troubleshooting easier
and helps you quickly resolve problems. Go to:
Start/Programs/3Com NIC Utilities/3Com Connection Assistant
to find the utility.
By using the Connection Assistant you can:
Automatically check your computer and repair problems
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Search for solutions for specific hardware or software problems
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Find answers to your questions about business processes. tasks, and
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applications
Connect, via the Internet, to technical support when you need assistance
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with your computer hardware and software
Get assistance even if you are not connected to the Internet
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For more information about 3Com Connection Assistant, contact your help desk
directly or visit us at: www.3com.com/connectionassistant
If you require additional assistance, consult your network supplier. Many suppliers are
authorized 3Com service partners who are qualified to provide a variety of services,
including network planning, installation, hardware maintenance, application training, and
support services.
When you consult your network supplier, have the following information ready:
Product model name, part number, and serial number
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A list of system hardware and software, including revision levels
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Diagnostic error messages
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Details about recent configuration changes, if applicable
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If you are unable to consult your network supplier, see the following section on how to
contact 3Com.