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8. Maintenance and troubleshooting tips
8.1 Routine maintenance operations
High-quality materials and surface treatment protect your appliance against corrosion and
impacts.
To maximise the service life of your appliance, we recommend you take the following precau-
tions:
- Never use abrasive or corrosive products on the outer surfaces of the appliance (except the
electrical parts); use warm, soapy water.
- For the casing of the receiver unit and the remote control, use a dry (solvent-free) cloth.
8.2 Troubleshooting
Despite all our efforts in manufacturing our products, you may encounter some easy-to-solve
operating failures. In this case, please consult the table below to find our suggested solution.
Nonetheless, should you fail to solve the problem encountered, please contact your supplier's
after-sales service for assistance.
Problem
Diagnosis
The temperature setting on the
remote control is incorrect.
The mixed appliance has not
filled with water properly.
The appliance is operated by a
programming unit.
The load shedder is enabled and
has shut down heating on the
The appliance is not
appliance.
heating.
The appliance has not be
paired with the remote control
(the
icon is not displayed
on the remote control screen).
An open window detected
(
icon flashes)
The LED is flashing yellow +
other colours: fault.
78
Procedure
Check the remote control is set to ask
the appliance to start heating (see
chapter 5.2).
Check the filling of the appliance (see
chapter 3.2).
See the programming unit manufactu-
rer's manual.
Wait for load shedding to finish.
Remove the batteries from the remote
control, wait a few seconds, then
replace the batteries and proceed with
pairing (see chapter 4.1).
Turn off the window opening
detection function (see chapter 5.3,
parameter 1).
Contact your installer or after-sales
service.
40019308
Problem
Diagnosis
Your appliance is not
powered up.
The appliance is not
Your appliance is not turned
working.
on.
The "Window detection"
function is not activated.
The appliance continues to
The correct operating
heat, even though a
conditions for the window
window is open.
opening/closure detection
function have not been met.
The correct operating
The appliance does not
conditions for the window
start to heat again, al-
opening/closure detection
though a window has been
function have not been met.
closed.
The remote control is locked. Disable key locking (see
The remote control does
not allow operations.
Communication problems
Remote control and/or radio
between remote control
frequency communication
and appliance.
problem.
Pairing has been lost
The remote control and the
following a power failure.
appliance have to be reset.
Following a powercut of
The appliance will automati-
less than one hour, the
cally recover its settings in
appliance appears to have
less than an hour.
lost its settings.
The screen of the remote
The blackening is caused by
control (stored in the
excess heat. It has no effect
drawer behind the radiator)
on the operation of your
appears black.
remote control.
05/2019
Procedure
Check your appliance is properly
connected and powered (see
chapter 2.2).
Check the remote control is properly
turned on (see chapter 5.1).
Check the pilot wire unit is not
sending a load shedding stop order.
Activate the function (see
chapter 5.3, parameter 1).
See chapter 5.6
See chapter 5.6
chapter 5.1).
Check the
icon is present (paired
appliance).
Check that the LED changes colour
according to the commands sent.
Check your appliance is not controlled
by a pilot wire unit.
If checks are positive: remove the
control batteries for 10 minutes then
replace the batteries.
See chapter 8.3
-
Remove the remote control from the
drawer and leave it at room tempera-
ture, until the screen returns to
normal.
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