Connection/Docking; Network; Usb - Toshiba PA3778U-1PRP dynadock V User Manual

46
Troubleshooting and Support
Troubleshooting

Connection/Docking

Problem(s)
I cannot get the computer
to dock.
The connection to the
dynadock™ has been lost.

Network

Problem(s)
Cannot access the local area
network (LAN).

USB

Problem(s)
A device connected to the
dynadock™ does not work
or fails to work after
resumption from standby/
sleep/hibernation or restart.
Yellow exclamation points
appear in the Windows
Device Manager next to one
or more of the connected
USB devices.
Solution(s)
Make sure the USB cable connecting the devices is secure on
both ends.
The computer may be in standby/sleep/hibernation mode. The
computer will re-connect when it resumes from standby/sleep/
hibernation.
The USB cable may have been disconnected. Re-connect the
USB cable.
Solution(s)
Check that the computer is properly configured to
communicate with the network before connecting the LAN
cable to the dynadock™. If necessary, contact your system
administrator for assistance.
Check that the network cable is properly connected to the
dynadock™. For more information see
network" on page
Make sure the dynadock™ is connected to your computer with
a USB cable and the computer is docked.
If the problem is related to the dynadock™ hardware, see the
"Toshiba Support" on page
Solution(s)
Make sure the dynadock™ is connected to your computer and
the computer is docked.
Check that the cable connection between the USB port on the
dynadock™ and the USB device is secure.
Make sure that the USB device drivers are properly installed.
Refer to the operating system documentation for more
®
information.
Make sure that the AC adaptor (if applicable) is connected
securely to the USB device and a live electrical outlet.
Refer to the documentation that came with the USB device.
This problem may occur when there are four USB devices
connected to the dynadock™ and the computer enters
standby/sleep/hibernation mode or is restarted. To resolve the
issue, disconnect and then re-connect one of the USB devices.
22.
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