Muting And Unmuting A Call; Transferring A Call - Mitel 6970 User Manual

Mitel 6970 IP Conference Phone User Guide
The phone displays a volume level indicator pop-up.
Note: The volume pop-up disappears after a period of time or if you tap another key.

Muting and unmuting a call

You can use the
below the display and one on the top on the opposite side).
When you press the
Note: The extension microphones to your Mitel 6970 IP Conference Phone also have Mute buttons
on them. Pressing the Mute button on the extension microphone mutes the call (mutes the
microphones on both the phone and the extension microphones).
The Mute indicators around the phone and the Mute keys illuminate red to show that the call on the
phone is muted. To switch mute on or off, press the
the indicators turn green again.

Transferring a call

There are two types of call transfers that can be performed on the Mitel 6970 IP Conference Phone:
• Unattended Transfer:
An unattended transfer is when you transfer a call directly to another extension without consulting
with the person receiving the call. To do this, complete the transfer immediately after you have
entered the number. The call goes directly to the extension or outside line to which you
transferred.
• Attended transfer:
You also have the option to consult with the person to which you are transferring the call, before
you complete the transfer. To do this, remain on the line until the receiving party answers the
call. After consulting with the receiving party, you can either complete the transfer or cancel the
transfer to go back to the original call.
18
(Mute) keys to mute the call on the phone (there are two Mute buttons - one
(Mute) key on your phone, you cannot be heard by others on the call.
(Mute) key. When the phone is unmuted,