Hardware Reset; Factory Reset - Iridium Zoleo User Manual

ZOLEO Global Satellite Communicator User Manual
A Check-In message failed to send
Cannot connect my ZOLEO App to
my ZOLEO communicator.
Cannot activate my ZOLEO
communicator online as my IMEI has
already been activated.
Cannot get my Bluetooth to connect
to the device.
18.2

Hardware reset

If the ZOLEO communicator does not respond to your commands, hold down the Power button
for at least 10 seconds. This forces an immediate reboot of the ZOLEO communicator without
deleting any data that might be stored in it (such as messages waiting to be sent, messages
waiting to be transferred to your ZOLEO App and your customized settings).
18.3

Factory reset

A factory reset returns any ZOLEO communicator settings you have changed to the state they
were in when you first took it out of the package. In addition, any data that might be stored in
it—such as messages waiting to be sent, messages waiting to be transferred to a ZOLEO App
and your customized settings—will be lost.
and open the app again.
• Conduct a hardware reset.
• Check that your ZOLEO communicator and ZOLEO App within range
and clear of obstructions.
• Step outside with your ZOLEO communicator and ensure it has clear
line of sight to the sky.
• Send another Check-In message.
• Power your ZOLEO communicator off and back on again.
• Close the ZOLEO App using the task manager on your smartphone
and open the app again.
• Check that your ZOLEO communicator and ZOLEO App within range
and clear of obstructions.
• Step outside with your ZOLEO communicator and ensure it has clear
line of sight to the sky.
• Check if your ZOLEO communicator is already connected to another
ZOLEO App user, as only one connection is supported at a time.
• If you are activating a used or previously owned ZOLEO
communicator, the device may still be active under the previous
owner's account. Request they deactivate their subscription online.
• Contact ZOLEO support to investigate your IMEI.
• Power your ZOLEO communicator off and back on again.
• Close the ZOLEO App using the task manager on your smartphone
and open the app again.
• Turn Bluetooth off and back on again in your smartphone settings.
• Check if your ZOLEO communicator is already connected to another
ZOLEO App user, as only one connection is supported at a time.
• Conduct a hardware reset.
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