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Troubleshooting
Tip 2: Ensure that iPassConnect has been enabled to recognize Mobile
Broadband cards:
1.
Ensure that the Watcher
program is not running
2.
Launch iPassConnect
3.
Go to Settings, then Update
iPassConnect, then select
Phonebook. (Allow the
Phonebook update to complete)
4.
Go to Settings, then Connection
Settings and confi rm that there
is a tab labelled Mobile Data
(see image):
•
If the tab is not available,
contact your IT Help Desk
If the Mobile Data tab is
•
available, your iPassConnect
software is appropriately
enabled
5.
In the Mobile Data tab, click Refresh. This should populate the
information in the screen as shown. If the information is not populated, or
if it reports errors in the fi elds, your card may not be installed correctly. You
may have to reinstall the card:
a.
Go to Start, select Control Panel, then use the Add or
Remove Programs function to remove the program 'Sierra
Wireless EVDO Watcher'
b.
Reinstall your iPass Mobile Broadband card
iPass Mobile Broadband Service Installation Guide – US, Network A
p.10
Note: If you insert your iPass Mobile Broadband card after
iPassConnect has been launched, it may take up to 20 seconds to
recognize the card. If the card is not detected, you can take either of
these actions to force iPassConnect to search for your card:
Exit and restart iPassConnect. To exit, right click the iPassConnect
•
system tray icon and choose Disconnect & Exit
or
Go to Settings, then Connection Settings, select the Mobile Data tab and
•
click the Refresh button
Tip 3: Ensure that Watcher can recognize your iPass Mobile Broadband card
1.
If iPassConnect is running, close it. Also, ensure it is not running in the
System Tray. If it is, click the System Tray icon and choose
Disconnect & Exit
2.
Ensure that Watcher is not running in the System Tray. If it is, click the
System Tray icon and choose Exit
3.
Launch EVDO Watcher and check the status message:
Searching for Modem: your iPass Mobile Broadband card is not being
•
recognized by Watcher. Un-install Watcher and attempt to re-install
your card
Ready to connect: the card is recognized by Watcher and a signal is
•
available
Not in service: the card is recognized by Watcher, but signal is not
•
available. Try changing location until a signal is available
iPass.com
p.11
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