Sierra Wireless AirCard 595 User Manual
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Sierra Wireless AirCard 595 User Manual

Sierra Wireless AirCard 595 User Manual

Sprint mobile broadband card
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User's Guide
Sprint Mobile Broadband Card
®
by Sierra Wireless (AirCard
595)

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Summary of Contents for Sierra Wireless AirCard 595

  • Page 1 User’s Guide Sprint Mobile Broadband Card ® by Sierra Wireless (AirCard 595)

  • Page 2: Table Of Contents

    Welcome to Sprint ............i Introduction to This User’s Guide .
  • Page 3 Section 3: Using the Sprint Mobile Broadband Card ......27 3A. Your Sprint Mobile Broadband Card: The Basics ......29 Sprint PCS Connection Manager .
  • Page 4 Lock the Card ............47 Lock Upon Startup of Sprint PCS Connection Manager .
  • Page 5 Searching for Service ............77 Cannot Connect to the Sprint Power Vision/Sprint PCS Vision Network .

  • Page 7: Welcome To Sprint

    Welcome to Sprint We are committed to bringing you the best wireless technology available, and we built our network right from the start, so no matter where you are on the Nationwide Sprint PCS® Network, all your services will work the same. When it comes to mobile connectivity, the Sprint Mobile Broadband Card offers more freedom than ever before.

  • Page 8: Introduction To This User's Guide

    Introduction to This User’s Guide This User’s Guide introduces you to Sprint PCS Service and all the features of your new wireless Sprint Mobile Broadband Card. It’s divided into six sections: Section 1: Basics of Your Sprint Mobile Broadband Card Section 2: Installing the Sprint Mobile Broadband Card Section 3: Using the Sprint Mobile Broadband Card Section 4: Technical Specifications and Regulatory Information...

  • Page 9: Section 1: Basics Of Your Sprint Mobile Broadband Card

    Section 1 Basics of Your Sprint Mobile Broadband Card...

  • Page 11: Introducing The Sprint Mobile Broadband Card

    Introducing the Sprint Mobile Broadband Card In This Section Your Sprint Mobile Broadband Card CDMA Networks Package Contents About This Guide This section introduces the basic features and functions of your Sprint Mobile Broadband Card, what is included with your card, and how to use this guide to get you started.

  • Page 12: Your Sprint Mobile Broadband Card

    Your Sprint Mobile Broadband Card The Sierra Wireless AirCard® 595 PC Card is a dual-band wireless PC Card for cellular and PCS networks. It enhances the functionality of your mobile computing devices by adding wireless data. This card allows you to do the following (subject to feature availability), without...
  • Page 13 CDMA technology provides a variety of connectivity features, depending on your Sprint account (actual speed depends on the network conditions): 1xEV-DO Rev. A (Sprint Power Vision rates up to 3.1 Mbps (downlink from the network) and 1.8 Mbps (uplink to the network).

  • Page 14: Package Contents

    Package Contents Your Sprint Mobile Broadband Card package contains the following components: Sprint Mobile Broadband Card by Sierra Wireless (Model AirCard 595) Getting Started guide Installation CD containing the Sprint PCS Connection Manager software, warranty information, and this document About This Guide...

  • Page 15: Getting Started With Your Sprint Mobile Broadband Card

    Getting Started With Your Sprint Mobile Broadband Card In This Section Getting Started System Requirements The Sprint Mobile Broadband Card Software Care and Maintenance This section describes the basics of getting started with your Sprint Mobile Broadband Card, and how to look after your Sprint Mobile Broadband Card. Section 1B: Getting Started With Your Sprint Mobile Broadband Card S e c t i o n 1 B...

  • Page 16: Getting Started

    Sprint PCS Connection Manager software, and the software displays “No device.” Before you begin using your AirCard 595 Sprint Mobile Broadband Card, you must: 1. Check that your notebook has the system requirements listed below (“System Requirements”).

  • Page 17: High Encryption Requirements

    High Encryption Requirements Depending on your configuration, an IOTA session may automatically start as part of the installation/activation process. IOTA requires high-security 128-bit encryption to establish a secure Internet connection to the CDMA network. If you are running Windows XP, your computer should already include high- security 128-bit encryption.

  • Page 18: The Sprint Mobile Broadband Card Software

    The Sprint Mobile Broadband Card Software The Sprint Mobile Broadband Card comes with the following software: Sprint PCS Connection Manager, which allows you to manage the card’s actions and monitor your connections The driver software that forms the interface between the Sprint Mobile Broadband Card and your Windows operating system Before you insert the Sprint Mobile Broadband Card for the first time, you must install and then run the Sprint PCS Connection Manager software.

  • Page 19: Section 2: Installing The Sprint Mobile Broadband Card

    Section 2 Installing the Sprint Mobile Broadband Card...

  • Page 21: Installing The Software

    S e c t i o n 2 A Installing the Software In This Section Getting Started This section explains how to install your Sprint PCS Connection Manager software. The process may vary, depending on the operating system that you are running. Section 2A: Installing the Software...

  • Page 22: Getting Started

    Getting Started Note: For comprehensive instructions on installing the Sprint PCS Connection Manager software and activating the card, see the Getting Started guide. Before you can use your Sprint Mobile Broadband Card, you must first install the card’s software and configure the card for your computer. The installation process consists of: Software installation - Installing the Sprint PCS Connection Manager software on your computer (described in this section).
  • Page 23 2. Use the Next and Back buttons to navigate through the wizard, noting the following: You must select I accept the terms in the license agreement to indicate your acceptance of the terms of the license agreement to proceed with the installation.

  • Page 25: Inserting And Removing The Sprint Mobile Broadband Card

    Inserting and Removing the Sprint Mobile Broadband Card In This Section Inserting the Sprint Mobile Broadband Card Removing the Sprint Mobile Broadband Card This section describes how to properly insert the Sprint Mobile Broadband Card and remove it from your PC. Section 2B: Inserting and Removing the Sprint Mobile Broadband Card S e c t i o n 2 B...

  • Page 26: Inserting The Sprint Mobile Broadband Card

    Inserting the Sprint Mobile Broadband Card To insert the Sprint Mobile Broadband Card into a notebook: 1. With the picture label facing up, insert the Sprint Mobile Broadband Card into the PC Card slot. When you insert the Sprint Mobile Broadband Card, the following should occur: The first time the card is inserted, Windows detects the card and installs the drivers for it.

  • Page 27: Removing The Sprint Mobile Broadband Card

    Removing the Sprint Mobile Broadband Card IMPORTANT! When inserting or removing your card, always grip the card by its sides. Gripping the card by its antenna may damage the card. To remove the Sprint Mobile Broadband Card: 1. Exit Sprint PCS Connection Manager if it is open (page 40). 2.

  • Page 29: Setting Up Service

    Setting Up Service In This Section Activating and Using Sprint PCS Service Preactivated Card Non-preactivated Card: Activation Wizard Data Provisioning (IOTA) This section walks you through setting up service for your Sprint Mobile Broadband Card, after you have installed the Sprint PCS Connection Manager software (page 14) and inserted the Sprint Mobile Broadband Card.

  • Page 30: Activating And Using Sprint Pcs Service

    Activating and Using Sprint PCS Service Before using your Sprint Mobile Broadband Card, you must have a Sprint PCS wireless network account set up. The process of setting up an account is called activation. When the Sprint Mobile Broadband Card is inserted and Sprint PCS Connection Manager is started, it will detect whether the card has been configured with an account (“preactivated”).
  • Page 31 Before you call Sprint, have these things ready: A phone Your Sprint Mobile Broadband Card Your Social Security number Your driver’s license number The city and state where the device will be primarily used A pen and paper to write down your account information. Your package includes a printed Getting Started guide, where you can record this information.

  • Page 32: Data Provisioning (Iota)

    3. Give the account representative your ESN (Electronic Serial Number) or MEID (Mobile Equipment IDentifier) number as displayed by the Activation Wizard. Enter the activation code provided by the account representative and click Next. 4. Enter the phone number (no spaces or hyphens) and, if not the same value as the phone number, the MSID value given by the account representative, and then click Next.

  • Page 33: Getting Help

    Getting Help In This Section Visit Our Web Site Contact Sprint Customer Service Troubleshooting This section describes where you can find more information on Sprint PCS Services, options, and troubleshooting problems you have encountered. Section 2D: Getting Help Sec t ion 2D...

  • Page 34: Visit Our Web Site

    For help with other problems: See “Troubleshooting Tips” on page 75. Consult the Sierra Wireless Web site at www.sierrawireless.com, where you will find an extensive knowledge base that can be searched to address most problems, and the Installation Troubleshooting wizard (in the Support &...

  • Page 35: Section 3: Using The Sprint Mobile Broadband Card

    Section 3 Using the Sprint Mobile Broadband Card...

  • Page 37: Your Sprint Mobile Broadband Card: The Basics

    Your Sprint Mobile Broadband Card: The Basics In This Section Sprint PCS Connection Manager Starting Sprint PCS Connection Manager Start Sprint PCS Connection Manager Automatically Sprint PCS Connection Manager Window Connection States System Tray Connection States Determining the Type of Coverage Powering the card off/on Controlling the Sprint PCS Connection Manager Window Launching a Sprint Power Vision/Sprint PCS Vision Connection...

  • Page 38: Sprint Pcs Connection Manager

    Sprint PCS Connection Manager Sprint PCS Connection Manager is the application that allows you to manage and monitor the high-speed Sprint Power Vision (1xEV-DO) and Sprint PCS Vision (1X) connection to the Sprint network. You use Sprint PCS Connection Manager to: Determine your signal strength and other network connection parameters (page 31).

  • Page 39: Start Sprint Pcs Connection Manager Automatically

    Start Sprint PCS Connection Manager Automatically To set Sprint PCS Connection Manager to start automatically (whenever your card is detected): From the General option of the Settings window (page 57), select Launch Connection Manager automatically. Note: Changes to this setting apply only after you restart Windows. Tip: You can also set the connection to launch automatically whenever available.
  • Page 40 Sprint PCS Connection Manager may display, depending on the connection state, some of the following icons: CDMA network signal strength, indicated by the number of bars. The ToolTip indicates the type of coverage you have (for example, 1X and/or 1xEV-DO), and the signal strength, in dBm. You are roaming.

  • Page 41: Connection States

    Sprint PCS Connection Manager has the following buttons and text: Menu or the button — Displays the Sprint PCS Connection Manager menu (page 52). — Expands Sprint PCS Connection Manager and displays the amount of data transferred (when Connected), or, when Disconnected, the lock status of your card (locked or unlocked (Displayed when Sprint PCS Connection Manager is expanded) —...

  • Page 42: No Device

    No device Sprint PCS Connection Manager did not detect a Sprint Mobile Broadband Card. The GO button is unavailable. Insert the Sprint Mobile Broadband Card. If it is already inserted, eject and reinsert it; wait a few moments. If this message is still displayed, uninstall (page 49) and reinstall Sprint PCS Connection Manager, or contact Sprint (page 25).

  • Page 43: Connected

    Connected The connection is established. In addition to the signal strength icon ( roaming icon ( ) (if you’re roaming), the transmit/receive icon ( Rev. A; for 1xEV-DO Rev. 0; If you expand Sprint PCS Connection Manager ( transferred is shown. (See note on page 44.) To end the connection, click Stop.

  • Page 44: Device Powered Off

    Device powered off The card has been powered off (through Menu > Power Off Modem). To use the card, select Menu > Power On For more information, see “Powering the card off/on” on page 37. System Tray Connection States Sprint PCS Connection Manager has an associated icon ( system tray.

  • Page 45: Determining The Type Of Coverage

    Right-clicking the icon displays the shortcut menu (page 54). Determining the Type of Coverage The ToolTip over the signal strength indicator ( you have (for example, 1X [synonym of 1xRTT] or 1xEV-DO): Tip: The type of coverage is also displayed in the lower left part of the Device Info &...
  • Page 46 When powered off, the menu option switches to Power On Modem, and Sprint PCS Connection Manager displays the message “Device powered off .” To power on the modem: Select MENU > Power On Modem. Section 3A: Your Sprint Mobile Broadband Card: The Basics...

  • Page 47: Controlling The Sprint Pcs Connection Manager Window

    Controlling the Sprint PCS Connection Manager Window Expanding Sprint PCS Connection Manager Sprint PCS Connection Manager has two views: expanded, and non-expanded. Non-expanded view: To expand Sprint PCS Connection Manager, click Manager now also displays the amount of data transferred during the current connection, and (only when Disconnected) the lock state of the card (locked unlocked To change back to non-expanded view, click...

  • Page 48: Minimizing Sprint Pcs Connection Manager

    Minimizing Sprint PCS Connection Manager To save space on your screen for other programs, you can minimize the Sprint PCS Connection Manager: Click (in the upper right corner of Sprint PCS Connection Manager). – or – Click the Sprint PCS Connection Manager icon –...

  • Page 49: Launching A Sprint Power Vision/Sprint Pcs Vision Connection

    Note: If you have selected Enable NIC for data connections (page 60): after exiting Sprint PCS Connection Manager, you are still connected to the network (data may still be transferred). To manage the connection, use the Windows network connection icon in the system tray. Launching a Sprint Power Vision/Sprint PCS Vision Connection To launch a connection:...

  • Page 50: Roam Guard

    Tip: You can optionally specify which application to automatically launch when the connection is established. (See “Auto-launch upon network connection” on page 43.) You can also set the connection to launch automatically whenever available. (See “GO automatically when ready” on page 60.) If you also set Sprint PCS Connection Manager to launch automatically (see “Launch Connection Manager automatically”...

  • Page 51: Auto-Launch Upon Network Connection

    1. Ensure Sprint PCS Connection Manager is running and not locked (page 47). 2. Ensure your Sprint Mobile Broadband Card is not powered off (page 36). 3. Select MENU > Settings > Sprint PCS Vision - Sierra Wireless. 4. Click Auto Launch.

  • Page 52: Viewing The Amount Of Data Transferred

    Viewing the Amount of Data Transferred Note: Even though the number of bytes sent/received is displayed while the connection is running, this is not necessarily the actual amount of data being transmitted across the network. Do not use this information to estimate billing.

  • Page 53: Ending A Connection

    Ending a Connection To end a connection: In Sprint PCS Connection Manager, click STOP. If you have not selected Enable NIC for data connections (page 60): If you exit Sprint PCS Connection Manager while a connection is in progress, a window is displayed asking whether you want to disconnect the call.

  • Page 54: Security

    Security When Disconnected, you can lock your Sprint Mobile Broadband Card so that others cannot use the card and account. A four-digit lock code is needed to unlock the card. You can set the Sprint Mobile Broadband Card to lock: Whenever Sprint PCS Connection Manager is started (page 47), or Immediately (without restarting Sprint PCS Connection Manager) —...

  • Page 55: Lock The Card

    When the card is locked, you cannot: Make data connections (the GO button is unavailable). Run the Activation Wizard. Lock the Card Warning: If you forget the lock code, you will not be able to use the card until you receive assistance from Sprint.

  • Page 56: Unlock The Card

    Unlock the Card When locked, Sprint PCS Connection Manager displays “Device Locked,” and the lock icon is To unlock the card: 1. If Sprint PCS Connection Manager is not expanded, click 2. Click the icon. 3. In the Enter User Lock Code window, enter the lock code, and click OK. When the card is unlocked, Sprint PCS Connection Manager no longer displays “Device Locked,”...

  • Page 57: Accessing Links

    4. Enter the new lock code for confirmation. 5. Click OK. Accessing Links For your convenience, Sprint PCS Connection Manager includes links to Sprint PCS products and services. To access these links: 1. In Sprint PCS Connection Manager, click Menu. 2.

  • Page 59: Menu Options

    Menu Options In This Section Sprint PCS Connection Manager Menu System Tray Menu This chapter describes each menu option you may encounter while using your Sprint Mobile Broadband Card and the Sprint PCS Connection Manager software. Section 3B: Menu Options S e c t i o n 3 B...

  • Page 60: Sprint Pcs Connection Manager Menu

    Sprint PCS Connection Manager Menu Clicking Menu or the Sprint PCS Connection Manager, displays the Sprint PCS Connection Manager menu. Note: Depending on your configuration and settings, not all menu options might be shown or enabled as described here. Tip: You can also display the menu by positioning the cursor over the Menu text button and then pressing the spacebar or Enter key on your keyboard.
  • Page 61 Settings Change the settings for Sprint PCS Connection Manager. Contains submenu items: General: See “General Settings” on page 57. Sprint PCS Vision - Sierra Wireless: See “Sprint PCS Vision Settings” on page 59. Exit Exits Sprint PCS Connection Manager. Section 3B: Menu Options...

  • Page 62: System Tray Menu

    System Tray Menu When you right-click the system tray icon ( The following table describes the menu options: Menu Item Description Open/Close Minimize Sprint PCS Connection Manager (Close), or Sprint PCS restore (Open) if Sprint PCS Connection Manager is Connection minimized.

  • Page 63: Changing The Settings Of Sprint Pcs Connection Manager

    Changing the Settings of Sprint PCS Connection Manager In This Section Settings Window General Settings Sprint PCS Vision Settings This chapter describes the windows from which you can change the settings for Sprint PCS Connection Manager. Section 3C: Changing the Settings of Sprint PCS Connection Manager S e c t i o n 3 C...

  • Page 64: Settings Window

    3. From the drop-down list, select one of the following categories of settings: General (general behavior of Sprint PCS Connection Manager) Sprint PCS Vision - Sierra Wireless (behavior of your Sprint Power Vision/ Sprint PCS Vision connection) 4. Make the appropriate changes to the settings (described in the following pages).

  • Page 65: General Settings

    General Settings From the General option of the Settings window, you can specify settings that affect the general behavior of Sprint PCS Connection Manager. Section 3C: Changing the Settings of Sprint PCS Connection Manager...
  • Page 66 The following table describes the options: Menu Item Description Play sound Play a clicking sound whenever an action is made in effects Sprint PCS Connection Manager. Always on Keep Sprint PCS Connection Manager visible on your screen regardless of which applications are open. Start in Have Sprint PCS Connection Manager start (minimized) in the system tray...

  • Page 67: Sprint Pcs Vision Settings

    Sprint PCS Vision Settings From the Sprint PCS Vision option of the Settings window, you can change the behavior of your Sprint Power Vision/Sprint PCS Vision connection. Section 3C: Changing the Settings of Sprint PCS Connection Manager...
  • Page 68 The following table describes the options: Menu Item Description Always show Display a welcome screen upon a successful connection to the Welcome Sprint Power Vision/Sprint PCS Vision network. Screens Automatically connect to the Sprint PCS Network after automatically Sprint PCS Connection Manager starts, or whenever when ready Sprint PCS Connection Manager loses the network connection.
  • Page 69 Menu Item Description Roam Only Allow only roaming. Note: Roaming rates will apply. Roam Guard (page 42) can remind you of this. Roam Guard Display a warning message when you are about to establish a data connection while roaming. For more information, see “Roam Guard”...
  • Page 70 Section 3C: Changing the Settings of Sprint PCS Connection Manager...

  • Page 71: Tools

    Tools In This Section Viewing the Connection History Viewing Alerts Running Diagnostics Updating the Software About Sprint PCS Connection Manager This chapter describes various features you can use, to view information about the Sprint Mobile Broadband Card and the Sprint PCS Connection Manager software.

  • Page 72: Viewing The Connection History

    Viewing the Connection History Connection History displays a record of connections established using your Sprint Mobile Broadband Card. You can sort records by connection name to easily distinguish between personal and business usage. From this window you can also access the Settings window (page 56) (File > Settings).

  • Page 73: Viewing Alerts

    To delete all entries: Click the Clear button. To delete one or more entry: 1. Select the entries. (Click a single entry, or use Ctrl-click or Shift-click to select multiple entries.) 2. Select Edit > Delete. Viewing Alerts The Alert Log displays a record of all alerts (for example, connection errors) that have been received while establishing and maintaining connections.

  • Page 74: Running Diagnostics

    To copy one or more entry: 1. Select the entries. (Click a single entry, or use Ctrl-click or Shift-click to select multiple entries; to select all entries, use Edit > Select All.) 2. Select Edit > Copy. 3. Paste the entries (for example, into a text file or email). To delete all entries: Click the Clear button.
  • Page 75 The tests automatically start when the window opens. From the Device Info & Diagnostics window, you can view system information (page 68) and save the system information to an RTF file. From the Device Info & Diagnostics window, you can also update parameters in your Sprint Mobile Broadband Card: Click Update Data Profile.

  • Page 76: Displaying System Information

    Displaying System Information The System Information window displays: System Parameters: Information about your computer hardware and software. Installed Files: Files related to Sprint PCS Connection Manager. Device Info & Diagnostics: Information about the Sprint Mobile Broadband Card (including its phone number), and results of various tests. To display system information: 1.

  • Page 77: About Sprint Pcs Connection Manager

    About Sprint PCS Connection Manager The About Sprint PCS Connection Manager window displays information about the Sprint PCS Connection Manager software. To display this window: In Sprint PCS Connection Manager, click Menu and then select About Sprint PCS Connection Manager. –...

  • Page 79: Frequently Asked Questions

    Frequently Asked Questions In This Section What is Sprint PCS Connection Manager? If the connection is “always on,” am I always being billed? How fast is the connection with Sprint PCS Connection Manager? Can I connect to a dial-up account like AOL or EarthLink? Once I connect to the Nationwide Sprint PCS Network, how do I access my corporate network through a VPN? How can I optimize my settings to achieve the fastest speeds and...

  • Page 80: What Is Sprint Pcs Connection Manager

    What is Sprint PCS Connection Manager? Sprint PCS Connection Manager is software that lets you connect to the Sprint Power Vision/Sprint PCS Vision network. Sprint PCS Connection Manager takes advantage of the increased data speeds offered by the Nationwide Sprint PCS Network.

  • Page 81: How Can I Optimize My Settings To Achieve The Fastest Speeds And Conserve Data When Accessing My Corporate Network

    How can I optimize my settings to achieve the fastest speeds and conserve data when accessing my corporate network? Depending on your corporate email client, you can optimize your settings by doing the following: Work in “offline” mode, and connect only when you need to send or receive email.

  • Page 83: Troubleshooting Tips

    Troubleshooting Tips In This Section Problems, Causes, and Solutions GO Button Is Unavailable Searching for Service Cannot Connect to the Sprint Power Vision/Sprint PCS Vision Network Could Not Prepare Data Services Unable To Prepare Data Services Sprint PCS Connection Manager Stopped Working After Upgrading Windows This section helps you diagnose and solve common problems you may experience while using your Sprint Mobile Broadband Card and the Sprint PCS Connection Manager software.

  • Page 84: Problems, Causes, And Solutions

    Problems, Causes, and Solutions When properly installed, the Sprint Mobile Broadband Card is a highly reliable product. Most problems are caused by one of these issues: Network coverage is not available (because of your “Network Mode” settings [page 59], or because you are outside the Nationwide Sprint PCS Network, or because of an account or network problem).

  • Page 85: Go Button Is Unavailable

    GO Button Is Unavailable Ensure the Sprint Mobile Broadband Card is properly inserted, not locked (page 47), and not powered off (page 36). If Sprint PCS Connection Manager displays “Searching for service” for a long period of time (for example, several minutes), see “Searching for Service” below. If Roam Mode (from the Sprint PCS Vision option of the Settings window) is set to Sprint, ensure you are not roaming, or change the setting.

  • Page 86: Cannot Connect To The Sprint Power Vision/Sprint Pcs Vision Network

    (Windows XP) Start > Control Panel > Network Connections (Windows 2000) Start > Settings > Control Panel > Network and Dial-Up Connections 2. Right-click Sprint PCS Vision - Sierra Wireless, and select Properties. 3. Select the Networking tab. 4. Select Settings.

  • Page 87: Sprint Pcs Connection Manager Stopped Working After

    activation of data services until you upgrade your system’s security. (See “High Encryption Requirements” on page 9.) Sprint PCS Connection Manager Stopped Working After Upgrading Windows If you upgrade to a different version of Windows, Sprint PCS Connection Manager will not work. Note: After the following steps, any changes you made to Sprint PCS Connection Manager settings will be lost;...

  • Page 89: Section 4: Technical Specifications And Regulatory Information

    Section 4 Technical Specifications and Regulatory Information...

  • Page 91: Technical Specifications

    Technical Specifications In This Section LED Operation Radio Frequency and Electrical Specifications Software Specifications Environmental Specifications Mechanical Specifications This section describes the LED and various specifications of your Sprint Mobile Broadband Card. Section 4A: Technical Specifications S e c t i o n 4 A...

  • Page 92: Led Operation

    LED Operation The AirCard® 595 PC Card has two LED light bars near the antenna end of the card. Both LED light bars operate as follows: LED Behavior Red, blinking slowly Solid blue Blue, blinking slowly Blue, blinking rapidly Solid red Indicates The card has no power.

  • Page 93: Radio Frequency And Electrical Specifications

    Radio Frequency and Electrical Specifications Approvals Compliant with: IS-2000 Release 1.0 (CDMA (1X), IS-707-A Data, IS-856 (CDMA 1xEV-DO), IS-866, IS-878, IS-890, CDMA Developers Group FCC (ID: N7NAC595) Industry Canada (ID: 2417C-AC595) Voltage +3.3 Vdc from PCMCIA Slot Current Maximum: Typical data call current (talk mode): 370 mA (1X) 420 mA (1xEV-DO) Standby: 120 mA (1xEV-DO/IS2000 hybrid mode)

  • Page 94: Software Specifications

    Software Specifications CDMA IS - 2000 Release 0 specification Data service IS - 707A SMS (IS-637) Not supported Not supported IOTA Supported OTASP (IS-683A, Supported IS-683B, IS-683C) OTAPA Supported PRL (preferred Supported roaming list) Authentication Supported Voice Not supported Single E911 &...

  • Page 95: Environmental Specifications

    Environmental Specifications Operating -30 to +60°C (ambient, outside PCMCIA enclosure) temperature Storage -30 to +65°C temperature Humidity 95%, non-condensing Vibration 15 g peak 10 to 2000 Hz (non-operating) Drop 30” (76.2 cm) onto vinyl covered concrete Mechanical Specifications Dimensions 130.5 mm x 58 mm x 12.7 mm (W x L x H) (Height of PC Card slot portion: 5mm) Power button...

  • Page 97: Regulatory Information

    Regulatory Information In This Section Regulatory Notices Patents Trademarks Copyright Limitation of Liability Additional Information and Updates This section contains important regulatory notices about your Sprint Mobile Broadband Card, and also patent and other information. Section 4B: Regulatory Information S e c t i o n 4 B...

  • Page 98: Regulatory Notices

    (up to 300 GHz) FCC ID: N7NAC595 CAUTION: The AirCard 595 has been tested for compliance with FCC/IC RF exposure limits in the laptop computer(s) configurations with the side loading PC Card slot and can be used in laptop computers with substantially similar physical dimensions, construction, and electrical and RF characteristics.
  • Page 99 Wireless (AirCard 595) are: 1. Separation distance of at least 1.7 cm needs to be maintained to user’s lap with AirCard 595 inserted into the bottom PC Card slot of the laptop computer (1.345 mW/g). CAUTION: Any changes or modifications not expressly approved by Sprint Communications Company L.P.

  • Page 100: Information Pertaining To Oem Customers

    RF radiation, the maximum antenna gain must not exceed 5.65 dBi in the Cellular band and 4.35 dBi in the PCS band. 3. The AirCard 595 card and its antenna must not be colocated with any other transmitter or antenna within a host device.

  • Page 101: Patents

    4901307 5056109 5267261 5267262 5490165 5504773 5544196 5568483 5710784 5778338 Manufactured or sold by Sierra Wireless or its licensees under one or more patents licensed from InterDigital Group. Section 4B: Regulatory Information 5,845,216 5,847,553 6,169,884 6,191,741 6,400,336 6,516,204 6,697,030 6,785,830...

  • Page 102: Trademarks

    Sprint, the “Going Forward” logo, and other trademarks are trademarks of Sprint Nextel. ® AirCard and “Heart of the Wireless Machine” Wireless. Sierra Wireless, the Sierra Wireless logo, and the red wave design are trademarks of Sierra Wireless. ® Windows is a registered trademark of Microsoft Corporation. ®...

  • Page 103: Limitation Of Liability

    Sierra Wireless product, regardless of the number of events, occurrences, or claims giving rise to liability, be in excess of the price paid by the purchaser for the Sierra Wireless product.

  • Page 105: Section 5: Safety Information And Terms & Conditions

    Section 5 Safety Information and Terms & Conditions...

  • Page 107: Safety And Notices

    Safety and Notices In This Section Important Notice Safety and Hazards Care and Maintenance This section describes important guidelines regarding your Sprint Mobile Broadband Card. Section 5A: Safety and Notices S e c t i o n 5 A...

  • Page 108: Important Notice

    Sprint Mobile Broadband Card by Sierra Wireless (AirCard 595) CDMA modem, or for failure of the Sprint Mobile Broadband Card by Sierra Wireless (AirCard 595) to transmit or receive such data.

  • Page 109: Terms And Conditions

    S e c t i o n 5 B Terms and Conditions In This Section Terms and Conditions of Services This section contains the terms and conditions of service for your Sprint Mobile Broadband Card. Section 5B: Terms and Conditions...

  • Page 110: Terms And Conditions Of Services

    Terms and Conditions of Services Effective September 1, 2005 Thanks for choosing Sprint. These terms and conditions are part of your agreement with Sprint for PCS (CDMA) Services. Separate terms apply for any iDEN products or services. Please note these terms may not be the most current version. You can get a current version of the terms on our website at www.sprint.com or by requesting a copy from us at 1-888-211-4PCS.
  • Page 111 receive Services. We may charge a nonrefundable activation fee, deposit, prepayment or other fee to establish or maintain Services. Term Commitments. Unless we specifically tell you otherwise, our service plans require that you maintain service for a minimum term (“Term Service Plan”), usually 1 or 2 years.
  • Page 112 Wireless Devices, Numbers & Email Addresses. We did not manufacture your wireless device and we are not responsible for any defects or for the acts or omissions of the manufacturer. The only warranties on your device are any limited warranties extended by the manufacturer directly to you or passed on to you through us.
  • Page 113 Charges. Carefully review the terms of your Services. You will be assessed charges based on the terms of your Services including, without limitation, monthly recurring charges and charges based on actual usage (e.g., charges for long distance, roaming, call forwarding, directory assistance, etc.). Airtime and other time based usage charges are calculated from when your device first initiates contact with a network until the network connection is broken, whether or not you were actually successful in connecting to the intended destination.
  • Page 114 we collect and keep to pay for the costs of complying with government programs such as number pooling and portability, and Enhanced 911 service; these charges are not the taxes nor government imposed assessments. Invoicing & Payment. Invoicing cycles and dates may change from time to time. Monthly recurring and related charges for Services are generally invoiced one invoicing cycle in advance.
  • Page 115 interest, if any, on the deposit is subject to change. We may mix deposits with our other funds. If your account is terminated for any reason, we may without notice apply your deposit to any outstanding charges. We may send any remaining deposit amounts to your last known address within 75 days after account termination.
  • Page 116 Messaging. You may incur charges in accessing, sending or receiving messages on your device. We may impose limits on the number of voicemail, text, email or other messages that can be retained through your account. Indicators of messages on your device, including mailbox icons, may not always provide an up to date indication of new messages and you may at times need to manually reset or clear your mailbox indicator.
  • Page 117 that any such damages will not exceed the pro-rated monthly recurring charge for your Services during the affected period. NO CONSEQUENTIAL OR OTHER DAMAGES. UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES OF ANY NATURE WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH PROVIDING OR FAILING TO PROVIDE SERVICES, PHONES OR OTHER EQUIPMENT USED IN CONNECTION WITH THE SERVICES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOSS OF BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND...
  • Page 118 rules will apply. We agree to pay our respective arbitration costs, except as otherwise required by rules of JAMS or NAF, as applicable, but the arbitrator can apportion these costs as appropriate. The arbitrator's decision and award is final and binding, and judgment on the award may be entered in any court with jurisdiction.

  • Page 119: Section 6: Glossary And Index

    Section 6 Glossary and Index...

  • Page 121: Glossary

    Glossary One Times Radio Transmission Technology (the “one times” refers to the frequency spectrum). Also known as Sprint PCS Vision. Supports Internet connections with data rates up to 153 kbps. Actual speed depends on the network conditions. Compare to 1xEV-DO. 1xEV-DO A high-speed standard for cellular packet data communications.
  • Page 122 dormant The network switches the data connection into dormant mode if there is no traffic on the connection for some time. When you resume data traffic, the high-speed data connection becomes active. Electronic Serial Number—The unique serial number assigned to the modem for cellular network use.
  • Page 123 megahertz—One million cycles per second PC Card Add-in memory and communications cards for portable computers. PC Card is a trademark of the PCMCIA. PCMCIA Personal Computer Memory Card International Association—The organization that standardizes PC Cards. Personal Communications Services—A cellular communication infrastructure. roaming A cellular subscriber is in an area where service is obtained from a cellular service provider other than Sprint.
  • Page 124 you can use to monitor the connection state (page 36). If you right-click the icon, a shortcut menu is displayed (page 54): Telecommunications Industry Association—A standards-setting trade organization, whose members provide communications and information technology products, systems, distribution services, and professional services in the United States and around the world.

  • Page 125: Index

    Index Numerics 1-888-211-4PCS 26 1X Only (Network Mode) 60 1X, 1xEV-DO description 5 amount of data transferred 44 application to automatically launch upon network connection 43 automatically connect when ready 60 cannot connect 78 connect 41 coverage - determine 37 dormant indicator 32 end connection 45 icons 32...
  • Page 126 application to automatically launch upon network connection 43 automatically connect when ready 60 cannot connect 78 diagnostics 66 end 45 establish 41 history 64 issues 65 launching 41 make 41 Network Mode 60 states 33, 36 warning when roaming 42 Connection History 64 Connection Manager see Sprint PCS Connection Manager...
  • Page 127 alert log 65 contact number 26 device info and diagnostics 66 diagnostics 66 frequently asked questions 71 menu options 51 online Help 45 Sprint Customer Service 26 Sprint.com 26 tests 66 troubleshooting 75 hibernation mode 73 high encryption 9 history 64 hospital 37 humidity 87 icons...
  • Page 128 Sprint PCS Connection Manager menu 51 system tray menu 54 messages - viewing 65 Microsoft VPN (PPTP) Connection 43 minimize Sprint PCS Connection Manager immediately 40 on startup 58 minus sign in Sprint PCS Connection Manager 39 Mobile IP 86 MSID (Mobile System ID) 23, 24 NAM 86 nationwide Sprint Power Vision/PCS Vision...
  • Page 129 regulatory notices 90 Relock modem when program exits 47 remove Sprint PCS Connection Manager 49 remove the card 19 report of system information 68 restore Sprint PCS Connection Manager 40 RF specifications 85 Roam Guard 42 Roam Mode 60 Roam Only (roaming option) 61 roaming description 4 display warning message 42...
  • Page 130 Network Mode 60 remove 49 restore 40 security features 46 settings 56 start 30 start automatically 31 stopped working after Windows upgrade system tray menu 54 uninstall 49 updates 68 upgrading Windows 79 version information 69 window overview 31 Windows upgrade 79 Sprint PCS Connection Manager settings 1X or 1xEV-DO connection (Network Mode) 60...
  • Page 131 cannot connect 78 contact information 26 Could not prepare data services 78 FAQ 71 GO button is unavailable 77 run diagnostic tests 66 searching for service 77 stopped working after Windows upgrade Troubleshooting wizard 26 Unable to prepare data services 78 wizard 26 Troubleshooting wizard 26 TTY 86...

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