Fax Problems; Samsung Scan And Fax Manager Problem; Common Windows Problems - Samsung CLX-3185 User Manual

Condition
Message appears on • There may be a copying or printing job in
your computer progress. Try your job again when that job is
screen: finished.
• Device can't be • The selected port is currently being used.
set to the H/W Restart your computer and try again.
mode you want.
• The machine cable may be improperly
• Port is being used connected or the power may be off.
by another
• The scanner driver is not installed or the
program.
operating environment is not set up properly.
• Port is Disabled.
• Ensure that the machine is properly
• Scanner is busy connected and the power is on, then restart
receiving or your computer.
printing data.
• The USB cable may be improperly
When the current
connected or the power may be off.
job is completed,
try again.
• Invalid handle.
• Scanning has
failed.

Fax problems

condition
The machine is not • Unplug the power cord and plug it in again.
working, there is no
• Ensure that there is power being supplied to
display, or the
the electrical outlet.
buttons are not
working.
No dial tone. • Check that the phone line is properly
connected.
• Check that the phone socket on the wall is
working by plugging in another phone.
The numbers stored Make sure that the numbers are stored in
in memory do not memory correctly. Print an Address Book list
dial correctly. (See "Setting up Address Book" on page 6).
The original does • Make sure that the paper is not wrinkled and
not feed into the you are inserting it in correctly. Check that the
machine. original is the right size, not too thick or thin.
• Make sure that the document feeder is firmly
closed.
• The document feeder rubber pad may need to
be replaced. Contact a service
representative.
Faxes are not • The receiving mode should be set to fax.
received
• Make sure that there is paper in the tray.
automatically.
• Check to see if the display shows any error
message. If it does, clear the problem.
The machine does • Make sure that the original is loaded in the
not send. document feeder or on the scanner glass.
• Check the fax machine you are sending to, to
see if it can receive your fax.
Suggested solutions
suggested solutions
Troubleshooting_ 15
condition
The incoming fax • The fax machine sending you the fax may be
has blank spaces or faulty.
is of poor-quality.
• A noisy phone line can cause line errors.
• Check your machine by making a copy.
• A toner cartridge has reached its estimated
cartridge life. Replace the toner cartridge
(See "Replacing the toner cartridge" on
page 2).
Some of the words The fax machine sending the fax had a
on an incoming fax temporary document jam.
are stretched.
There are lines on Check your scan unit for marks and clean it (See
the originals you "Cleaning the scan unit" on page 3).
sent.
The machine dials a The other fax machine may be turned off, out of
number, but the paper, or cannot answer incoming calls. Speak
connection with the with the other machine operator and ask her/him
other fax machine to solve out the problem.
fails.
Faxes do not store in There may not be enough memory space to
memory. store the fax. If the display indicating the
memory status shows, delete any faxes you no
longer need from the memory, and then try to
store the fax again. Call a service
representative.
Blank areas appear You may have chosen the wrong paper settings
at the bottom of in the user option setting. For details about
each page or on paper settings, see "Setting the paper size and
other pages, with a type" on page 6.
small strip of text at
the top

Samsung Scan and Fax Manager Problem

Condition
Samsung Scan and Check your system requirements. Samsung
Fax Manager does Scan and Fax Manager works in Windows and
not work. Mac OS (See "System requirements" on page 2).

Common Windows problems

Condition
"File in Use" Exit all software applications. Remove all
message appears software from the printer's startup group, then
during installation. restart Windows. Reinstall the printer driver.
"General Protection Close all other applications, reboot Windows
Fault", "Exception and try printing again.
OE", "Spool 32" or
"Illegal Operation"
messages appear.
suggested solutions
suggested solution
Suggested solutions