Microsoft Xbox Wireless Controller Troubleshooting Manual page 2

Controller Is Not Synced
If you sync your controller to another device, you will need to re-sync it back to your console. To
do this, turn on the Xbox One and hold down the sync button on your controller. Simultaneously,
hold down the sync button on your console until the light on your controller begins to flash at a
rapid pace. Once this happens, release both sync buttons. Your controller should now be
connected after about five to ten seconds.
Mic Preventing Connection
Some people have reported that the controller will not connect with the headset mic plugged in.
Unplug the mic, and reconnect. Sync if necessary. Plug the mic back in after establishing a
connection.
Controller Will Not Turn On
No matter how many times I try to connect or sync my controller, it will not turn on.
Low Batteries
Your batteries may be low. If the batteries are low, the controller's wireless signal strength may
be weak and therefore will not connect to the console. You are going to want to charge you
batteries. If the batteries will not charge, or drain too quickly, replace your batteries.
Parts: AA Batteries for Xbox
Tools required: None
Low Battery Pack
Your battery pack may be completely drained. Plug the controller into the console using a USB
cord. To check on how charged the battery is, press the Xbox button to go to the home screen
where the charge will be displayed in the bottom right corner.
If the pack will not charge, or drains too quickly, you can get replacement battery packs.
Part: Battery pack for Xbox One
One, Xbox One Controller Charging Cable