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Security Sensor Details
By default the security sensor is configured as Not Connected.
After installing the sensor, you must configure the sensor as
Connected to view the sensor activity in the Sensors list and
receive alarm notifications
page
2) .
If you have not installed and configured the security sensor, you
can still enable the Security and Location Alarm to detect vessel
movement
(Turning on the Security and Location Alarm,
page
3).
Sensor
Sensor state
configuration
Connected
Door or window is closed.
Sensor contacts are close
together.
Connected
Door or window is open.
Sensor contacts are not
close together.
Not Connected
Not applicable
Troubleshooting
Status LED
LED Activity
Status
Solid red
The device is turning on.
Flashing green
The device is on and operating normally.
Flashing orange The device software is being updated.
Flashing red
The device has encountered an error and must be
reset by holding the
System, page
Off
The device is off or in standby mode.
Restarting the OnDeck System
Before you can restart the system, you need access to the GTB
10 hub.
You can restart your OnDeck system if it stops working.
Hold the
button for 8 to 10 seconds.
The STATUS LED turns red and the device restarts.
The STATUS LED is off
• Press the power button to verify the device is not in standby
mode.
If the status LED turns red, the device was off. If the status
LED flashes green, the device was in standby mode.
• Verify the GTB 10 hub has a valid external power source that
has not been detected as a drained battery
OnDeck system might discharge my battery, page
• To keep the device in a full-power state and prevent it from
entering standby mode, verify the installation of the Boat-in-
Use input and Shore Power sensor.
See the Installation Instructions at
/OnDeck.
Viewing Diagnostic Information
You can view diagnostic information for troubleshooting.
1
Connect the mobile device to the OnDeck Wi‑Fi network
(Connecting to the OnDeck Wi
2
From the ActiveCaptain app, select Settings > OnDeck
Diagnostics.
Resetting the Data and Settings
Before you can reset the data and settings, you need access to
the GTB 10 hub.
4
(Configuring the Security Sensor,
Sensor label in the
Sensors list
Deactivated
Activated
Deactivated
button
(Restarting the OnDeck
4).
(I'm worried my
garmin.com/manuals
‑ Fi Network, page
1).
You can delete your user data and reset all settings to the
factory default values.
NOTE: The settings synchronized with other devices on the
Garmin Marine Network will not be cleared.
1
Verify the GTB 10 hub is on and is held in a full-power state.
2
Using a slim object, such as an unbent paperclip, press and
hold the recessed FACTORY RESET button.
The STATUS LED flashes green and then turns red after
approximately 20 seconds.
3
After the STATUS LED turns red, release the FACTORY
RESET button.
Troubleshooting the Offline Alarm
The OnDeck system can be offline due to a variety of reasons.
You can perform these actions to help determine why the
system is offline.
• To manually refresh the data, pull the screen down from the
Sensors, Switches, or Tracking & Security screen.
• Press the power button to verify the device is turned on.
If the status LED turns red, the device was off. If the status
LED flashes green, the device was in standby mode.
• Verify the GTB 10 hub has a valid external power source that
has not been detected as a drained battery
OnDeck system might discharge my battery, page
• Verify the cellular signal is adequate
Information, page
• Verify the subscription status at activecaptain.garmin.com.
• Connect the mobile device to the OnDeck Wi‑Fi network,
check the signal strength (Settings > OnDeck Diagnostics),
and verify that internet is available.
• Check that the vessel is in a location with cellular coverage.
Adjust the antenna orientation and device placement
according to the Installation Instructions.
My OnDeck data seems out of date or is not
available
The OnDeck hub reports data every 15 minutes while operating
in full-power state and every 30 minutes while in standby state.
• To manually refresh the data, pull the screen down from the
Sensors, Switches, or Tracking & Security screen.
The server limits how often a user can manually refresh the
data. This limit does not prevent the OnDeck hub from
reporting data more frequently.
• Verify the troubleshooting items in
Offline Alarm, page
• Verify that you are set as the owner.
5)."
• If you are connected to a chartplotter, verify that the owner
name is the same in the mobile device app and the
chartplotter.
◦ From the ActiveCaptain app, select Settings > About,
and verify the name under Logged in as:.
◦ From the chartplotter, select A/V, Gauges, Controls >
ActiveCaptain, and verify the name next to Owner:.
If names do not match, restore the chartplotter to the default
settings (Settings > System > System Information > Reset
> Reset Default Settings) or reset the app (Settings >
Reset App), and log in again using the correct account.
• Connect the mobile device to the OnDeck Wi‑Fi network, and
agree to the prompts to transfer your login information.
My NMEA 2000
NMEA 2000 setup most likely requires a relay to turn on
the NMEA 2000 network for monitoring, unless it is always on.
(I'm worried my
(Viewing Diagnostic
4).
Troubleshooting the
4.
data is not being updated
®
5).
Troubleshooting
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