Support Menu; Self Diagnosis; Software Upgrade - Samsung LE19B450C4W User Manual

Support menu

Option

Self Diagnosis

Software Upgrade

Support
Description
■ Picture Test
If you think you have a picture problem, perform the picture
test. Check the colour pattern on the screen to see if the
problem still exists.
• Yes: If the test pattern does not appear or there
is noise in the test pattern, select Yes. Therefore,
contact Samsung's call centre for assistance.
•
No: If the test pattern is properly displayed, select
No. There may be a problem with your external
equipment. Please check your connections. If the
problem still persists, refer to the external device's
user manual.
■ Sound Test
If you think you have a sound problem, please perform the
sound test. You can check the sound by playing a built-in
melody sound through the TV.
'Does the problem still exist with this sound test?' appears
on the screen.
• Yes: If during the sound test you can hear sound only
from one speaker or not at all, select Yes. Therefore,
contact Samsung's call centre for assistance.
•
No: If you can hear sound from the speakers, select
No. There may be a problem with your external
equipment. Please check your connections. If the
problem still persists, refer to the external device's
user manual.
■ Signal Information (digital channels only)
Unlike analogue channels, which can vary in reception
quality from 'snowy' to clear, digital (HDTV) channels have
either perfect reception quality or you will not receive them
at all. So, unlike analogue channels, you cannot fine tune
a digital channel. You can, however, adjust your antenna to
improve the reception of available digital channels.
To keep your product up-to-date with new Digital Television
features then software upgrades are periodically broadcast
as part of the normal Television signal. It will automatically
detect these signals and display the software upgrade
banner. You are given the option to install the upgrade.
■ By USB
Insert a USB drive containing the firmware upgrade
downloaded from samsung.com into the TV. Please be
careful to not disconnect the power or remove the USB
drive while upgrades are being applied. The TV will turn
off and turn on automatically after completing the firmware
upgrade. Please check the firmware version after the
upgrades are complete (the new version will have a
higher number than the older version). When software is
upgraded, video and audio settings you have made will
return to their default (factory) settings. We recommend you
write down your settings so that you can easily reset
them after the upgrade.
■ By Channel
Upgrades the software using the
Standby Mode Upgrade
■
To continue software upgrade with master power on,
select On by pressing the ▲ or ▼ button. 45 minutes after
entering standby mode, a manual upgrade is automatically
conducted. Since the power of the unit is turned on
internally, the screen may be on slightly for the LCD
product. This phenomenon may continue for more than 1
hour until the software upgrade is completed.
■ Alternative Software
To display the software version information.
broadcasting
signal.
Self Diagnosis
Software Upgrade
HD Connection Guide
Contact Samsung
■ If you hear no sound from the
TV's speakers, before performing
the sound test, make sure
Speaker Select is set to TV
speaker in the Sound menu.
■ The melody will be heard during
the test even if Speaker Select
is set to External Speaker or the
sound is muted by pressing the
MUTE button.
■ If the signal strength meter
indicates that the signal is weak,
physically adjust your antenna
to increase the signal strength.
Continue to adjust the antenna
until you find the best position
with the strongest signal.
USB Drive
TV Rear Panel

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