Solving Problems - Samsung SGH-E710 User Manual

Solving Problems

If you are experiencing problems with your phone,
perform the following simple checks before
contacting a service professional. This may save
you the time and expense of an unnecessary
service call.
When you switch your phone on, the
following messages may appear:
Insert SIM card
• Check that the SIM card is correctly installed.
Phone locked Enter password
• The automatic locking function has been enabled.
You must enter the phone's password before you
can use the phone.
Enter PIN
• You are using your phone for the first time. You
must enter the Personal Identification Number
(PIN) supplied with the SIM card.
• The PIN Check feature is enabled. Every time the
phone is switched on, the PIN has to be entered.
To disable this feature, use the PIN check menu.
Enter PUK
• The PIN code was entered incorrectly three times
in succession and the phone is now blocked.
Enter the PUK supplied by your service provider.
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Solving Problems
"No service," "Network failure" or "Not
done" displays
• The network connection was lost. You may be in a
weak signal area (in a tunnel or surrounded by
buildings). Move and try again.
• You are trying to access an option for which you
have not taken out a subscription with your
service provider. Contact the service provider for
further details.
You have entered a number but it was
not dialled
• Have you pressed the key?
• Are you accessing the right cellular network?
• You may have set an outgoing call barring option.
Your correspondent cannot reach you
• Is your phone switched on (the
for more than one second)?
• Are you accessing the right cellular network?
• You may have set an incoming call barring option.
Your correspondent cannot hear you
speaking
• Have you switched off the microphone?
• Are you holding the phone close enough to your
mouth? The microphone is located at the bottom
of the phone.
key pressed
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