Solving Problems - Samsung STH-N395 User Manual

Solving Problems

Before contacting the after-sales service, perform the
following simple checks. They may save you the time
and expense of an unnecessary service call.
"No service", "Network failure" or "Not done"
is displayed
• The network connection was lost. You may be in a
weak reception area (in a tunnel or surrounded by
buildings). Move and try again.
• You are trying to access an option for which you
have not taken out a subscription with your
service provider. Contact the service provider for
further details.
You have entered a number but it was not dialed
• Have you pressed the
• Are you accessing the right cellular network?
• You may have chosen to restrict outgoing calls.
Your correspondent cannot reach you
• Is your phone switched on (the
for more than one second)?
• Are you accessing the right cellular network?
• You may have chosen to restrict incoming calls.
• You may be in a weak signal area. More and try
again.
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key?
key pressed
Your correspondent cannot hear you speaking
• Have you switched off the microphone (mute)?
• Are you holding the phone close enough to your
mouth? The microphone is located on the bottom
center of the phone.
The phone starts beeping and "**Warning**
Low Battery" flashes on the display
• The battery power is weak. Replace the battery
and recharge it.
The audio quality of the call is poor
• Check the signal strength indicator on the display
( ); the number of bars after it indicates the
signal strength from strong (
• Try moving the phone slightly or moving closer to
a window if you are in a building.
No number is dialed when you recall a Phonebook
entry
• Check that the numbers have been stored
correctly, by using the Phonebook Search feature.
• Re-store the number, if necessary.
If the above guidelines do not enable you to solve
the problem, take a note of:
• The model and serial numbers of your phone
• Your warranty details
• A clear description of the problem
Then contact your local dealer or Samsung
after-sales service.
) to weak ( ).
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