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Contacting support
To resolve a hardware or software problem, go to http://www.hp.com/support. Use this site to get more
information about your product, including links to discussion forums and instructions on troubleshooting. You
can also find information about how to contact HP and open a support case.
Preparing to call technical support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical
support. Have the following information available when you call:
•
Monitor model number
•
Monitor serial number
•
Purchase date on invoice
•
Conditions under which the problem occurred
•
Error messages received
•
Hardware configuration
•
Name and version of the hardware and software you are using
Locating the serial number and product number
Depending on the product, the serial number and product number are located on a label on the rear of the
monitor or on a label under the front bezel of the monitor head. You might need these numbers when contacting
HP about the monitor.
You may need to partially pivot the monitor head to read the label.
NOTE:
or
3 Support and troubleshooting
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